Nancy Petterson

*** ***** ***., *******, ** *****

248-***-**** home/248-***-**** mobile

acfj85@r.postjobfree.com

Key Points:

* Owned and operated my own organizational/personal assistant company for 11 years.

* Highly focused and results orientated; identify priorities and resolve issues in initial stages.

* Strong Management experience.

* Professionally manage highly confidential information.

* Consistently meet deadlines for multiple projects.

* Detailed with commitment to produce consistently accurate, timely and quality work.

* Proven aptitude for quickly learning new software skills, applications, policies and work

procedures.

* Effectively collaborate with team members and across departments to meet daily objectives.

* Strong Customer Service experience.

* Quality Control

* Familiar with Microsoft Office, Outlook, Excel, NexGen, MAC, social media.

* Held Notary Public Commission, Oakland County, 12+ years.

Professional Experience:

PROCTOR FINANCIAL INC. - Troy, MI 5-16-12 to CURRENT

Mortgage Insurance Specialist

Manage and analyze incoming mortgage documents from the client, process private and legal

information into the system

Key Contributions:

- Meeting daily deadlines of time sensitive data production with highest quality assurance

- Making sure each document is completely up to meeting all legalities as deemed

through the government standards

- Trained to manage multiple clients and various systems within Proctor Financial Inc

- Trained and proficient on the EDI billing system for various insurance companies (a mass

electronic billing system)

NANCY?S CONSIDER IT DONE, INC. - Clawson, MI 11-1999 to 8 -2010

Business Owner/Operator

Owner/operator of a "Geared for the Client" based company: Focused on Organization.

This company was also proficient in Landscaping, Personal Assistance, Quality Control,

Customer Service, Event Planning, Commercial & Residential Cleaning, Maintenance,

Shopping/Errands, and Notary Services.

Key Contributions:

- Providing the highest quality in a variety of services to each client, in the most

honorable and personalized way

ELMAR MANUFACTURING - Woodland Hills, CA 5 - 1989 to 3 - 1991

Office Manager

Managed the Accounts Payable/Receivable, data entry, sales orders, vendors, supervised

employees, phones, and filing

Key Contributions:

- Implemented faster, less complicated systems in bookkeeping, tracking orders and

production standards

- Excellent customer service standards

- Mailed out large orders of production to hotels/motels all over the USA and overseas;

managing the customs forms and legalities

AMERICAN INDUSTRIES - Augora Hills, CA 9 - 1986 to 4 - 1989

Assistant to the President/Statistician

Managed the office of the president of a photography sales company, handling phones, filing,

data entry, and clients

Key Contributions:

- Managed and maintained the President?s schedule

- Assisted the sales reps across the country, implementing easier check-ins for them

- Analyzed and managed all the incoming orders and systematically implemented a more

efficient way of processing them through the system

- Took on all the business sales stats for a weekly publication; then expanded to an annual

report. This motivated the sales reps and challenged them to reach higher goals.

TGI FRIDAY?S RESTAURANTS - Southern CA 1 - 1982 to 7 - 1986

Manager

Manager of various locations throughout Southern CA: Customer Service, Quality control,

Human Resource Development, Inventory, Ordering.

Key Contributions:

- Promoted to "Opening Team". Implemented the opening of new restaurants

throughout Southern CA

- Hired and trained all the employees, including the management team

- Remained with the "new" store through their store Opening; before releasing the store

over to the managers.

Education:

Associates Degree - Computer Technology

Control Data Institute, Los Angeles, CA

Graduated w/ Honors: Ernest W. Seaholm High School

Birmingham, MI

Other:

* Certifications & Acknowledgements from Proctor Financial Inc.

* Certifications in Excel

* Detailed orientated, extremely self motivated, strong work ethic, dedicated, dependable

* Strong Volunteer for the community

* Non-smoker

Contact this candidate