JANINE NIEZEL N. ABIERA

*** ******** **. ***. *******

Brgy.Holy Spirit Q.C

090********

acfj7w@r.postjobfree.com

OBJECTIVES

• To gain more knowledge and to obtain a position in a company that will enhance my talents and

skills and to be an effective individual that can contribute talents and skills for the company’s success and progress.

COMPUTER SKILLS

** Support Network/Hardware and Basic Software Issue

• Microsoft Office Application

• Assemble and Disassemble Computer Parts

• Typing Job

• Basic knowledge in Autocad applications

• Virtual Private Network(VPN)/Teamviewer Access

• Remote Desktop Connection(RDC)

• Knowledgeable in IP Configurations

RELATED WORK EXPERIENCES

• Coordinating with Hardware and Software vendor via E-mail.

• Onsite/Field Support Engineer- the one who go onsite/field if the problem cannot resolved via phone.

• Phone Support- Assisting and support via phone calls using Virtual Private Network(VPN) and Team viewer.

• Monitor and sending IT Emails from I.T Department of Starbucks Coffee Philippines and coming from

vendors.

• Extractions/Importing of stores daily sales.

• Checking connections of back office computer to POS.

• Creating tickets (Problem of stores) and providing proper resolution once resolved.

• Sending Daily Reports of I.T including (Service request/Resolve/Pending Tickets)

SPECIAL SKILLS

• Strong communication skills

• Good listener

• Excellent ability to work in team

• Ability to accept Challenges & Responsibilities

• Treats others in a respectful and supportive manner

AFFILIATIONS

Scholarships

• SYDP (50% scholar from School Youth Development Program) under the City Mayor Bistek Bautista(2009-

2013)

• ASA Philippines Foundation, Full Scholar(2009-2013)

WORK EXPERIENCE

Technical Support Representatives/I.T Support

Radiant Global HD Inc.(Starbucks Coffee Philippines)

2nd floor Overland Park Banawe Quezon Ave. QC.

August 2013-August 2014

On the Job Training

Global Sky Communication Center Inc.

14th Flr Raffles Bldg, F. Ortigas Jr. Pasig City

December 2012-February 2013

Research Assistant

ASA Philippines Foundation

11th Flr Prestige Tower, F. Ortigas Jr. Pasig City

April2012-June2012

PERSONAL DATA

Age: 21 years old

Birthday: January 16, 1993

Civil Status: Single

Height: 5’2”

Weight: 40 Kls.

Nationality: Filipino

Languages Spoken : English/Filipino

Religion: Roman Catholic

EDUCATIONAL BACKGROUND

Tertiary Level

Quezon City Polytechnic University

Bachelor of Science in Information Technology

San Bartolome, Novaliches

Quezon City

June 2009-2013

Secondary Level

Holy Rosary School of Science and Technology

Brgy. Holy Spirit Q.C

March 2009

Primary Level

Holy Rosary School of Science and Technology

Brgy. Holy Spirit Q.C

March 2005

CHARACTER REFERENCES

Ms. Elaine D. Patio

Team Leader

Radiant Global HD Inc.

Mr. Ralph Cenidoza

IT Specialist

Global Sky Communication Center

099********

Mrs. Almabeth Camacan

ASA Philippines Foundation Inc.

092********

I hereby certify that all above information are true and correct.

JANINE NIEZEL N. ABIERA

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