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Customer Service Office

Location:
Fort Wayne, IN
Posted:
August 23, 2014

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Resume:

Cynthia L Ellis

PO Box ***

Richton Park, IL ****1

***/***-****

acfj5e@r.postjobfree.com

PROFESSIONAL STATEMENT

Current Keller graduate student looking to return to the Legal Field as a Paralegal or Legal Assistant; A respected and

dedicated professional with experience in providing team effectiveness, high-performing leadership and strategic-thinking;

Possessing more than five years’ experience in Customer Service and Administrative Support in the legal field and

healthcare service. Extremely skilled at building relationships with internal/external staff members and customers/clients;

Results focused and driven for customer’s problem/concerns or any team member; Very good at reaching and completing

project deadlines, gathering required information, returning phone calls and emails within a sufficient time-frame.

SUMMARY OF QUALIFICATIONS

Knowledge of LEXIS, Westlaw, Pacer, Federal and County Court Systems

Proficient with the Internet

Ability to perform computerized legal research

Knowledge of legal and medical terminology

Strong written and oral communication skills

Understanding of Business English and Grammar

Strong computer skills including a detailed knowledge of Word and Outlook

EDUCATION

Keller Graduate School of Management Tinley Park, IL

Master in Public Administration March 2014 – Present

Roosevelt University Chicago, IL

Paralegal Studies Program • August 2004 - August 2005

Governors State University University Park, IL

Bachelor of Arts Degree • August 1999 - August 2001

PROFESSIONAL EXPERIENCE

Trinity Services, Inc. Joliet, IL

Independent Living Counselor October 2011-Present

Key Responsibilities and Accomplishments

• Assist Mentally and Physically disabled individuals with their everyday living

• Order and pick up the necessary supplies for two households weekly

• Purchase groceries for two households weekly on a limited budget

• Prepare meals on a daily basis for residents living within the group home

• Perform various household duties daily

• Transport residents to various programs and activities that occur outside the residence

• Transport residents to their required doctor appointments; maintain calendar of appointments

• Assist individuals in meeting their required goals

Unemployment Richton Park, IL

Volunteer January 2009- October 2011

Key Responsibilities and Accomplishments

• Provide child-care for working parents

• Provide various services for senior citizens

Cynthia Ellis Page

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VTS Investigations, LLC Chicago, IL

Legal Researcher • October 2006-January 2009

Key Responsibilities and Accomplishments

• Provided investigative and legal services for VTS clients

• Utilized the court systems to provide background information on individuals and corporations

• Provided verified documents to Attorneys and Private Investigators for court proceedings

• Filed new cases, pleadings at the Federal Courts, various County Courthouses and the Illinois Secretary of State

• Set motions for hearing at the County and at the Illinois Workers Compensation Commission

• Attended motion/court dates to obtain trial dates at the County level and at the Illinois Workers Compensation

Commission; maintained calendar of upcoming court dates

• Successfully conducted criminal and civil searches at the US District Court, various County Courthouses and the

Illinois Workers Compensation Commission

• Used law libraries to research information when needed

Robert Half International/Office Team (Employment Agency) Macon, GA

Paralegal • February 2006-October 2006

Key Responsibilities and Accomplishments

• Provided assistance to attorneys with preparation of legal documentation

• Initiated new files by requesting medical records and other documents in preparation for settlement/trial

• Organized reports and marked exhibits; maintained calendar of upcoming dates

• Drafted Wills and Durable Powers of Attorney for Health Care and General Powers of Attorney

• Accompany and assist attorney with client interviews

Express Personnel (Employment Agency) Macon, GA

Receptionist • October 2005-October 2006

Key Responsibilities and Accomplishments

• Provided office support by attending to phone calls, distributing messages and organizing appointments

• Greeted potential employee candidates by answering questions and providing employment applications

• Assisted current employees with pay checks

• Provided employment verification of past employers

• Input employee HR and payroll data into the Employee System

Cook County State’s Attorney Office Chicago, IL

Paralegal Intern • May 2005-August 2005

Key Responsibilities and Accomplishments

• Provided legal support to various attorneys within the Civil/Workers Compensation Division

• Open new files by requesting necessary records

• Subpoena medical records and other documents in preparation of trial

• Organized files in anticipation of trial, including organizing reports and marking exhibits

• Prepared an agenda for the client and the County Board

E-MAIL: acfj5e@r.postjobfree.com

PHONE: 708/208-4826

Cynthia Ellis Page

3

• Set forth a description of the accident at issue and medical treatment the employee received

• Accompany attorney on depositions, pre-trial conferences, trial and any appeals that may occur; maintained

calendar

VTS Investigations, LLC Chicago, IL

Receptionist/Researcher • October 1993-September 2005

Key Responsibilities and Accomplishments

• Handled everyday Office duties-answer telephones, prepare daily deposits

• Entered payments onto client accounts (QuickBooks, Peachtree Accounting Programs)

• Prepared end of month billing on all open accounts

• Utilized the court systems to provide background information on individuals and corporations

• Provided verified documents to Attorneys and Private Investigators for court proceedings

• Conducted Criminal and Civil Search at the Cook and Will County Circuit Court

• Investigated corporations and individuals at the Will County Recorder of Deeds Office and the Illinois Industrial

Commission

• Interpreted NCIC/FBI reports for obtaining criminal documents from outlying Counties

E-MAIL: acfj5e@r.postjobfree.com

PHONE: 708/208-4826



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