QUALIFICATION SUMMARY

TANYA THOMAS

RECRUITMENT SPECIALIST * PROJECT MANAGEMENT * CUSTOMER CARE ADVOCATE

An experienced, disciplined, and highly-motivated professional who has worked on a wide

range of projects; an accomplished and fluent communicator with five years of strong

performance in key customer service and support roles; an experienced HR Recruiter with

first-rate knowledge of the recruitment process and the ability to discover niches and potential

for designing new best practices in the recruitment process; highly accomplished with a

verifiable track record in monitoring trends on the job market and analyzing the recruitment

Contact data available in the organization in order to generate useful data and make recommendations

to be published; consistent achievement as a top producer with highest customer service

achievement, relationship-building, problem-solving and decision-making skills, combined with

1100 NW 105 Terrace a pragmatic approach and sound business acumen; computer know-how includes MS Office

with additional proficiencies in assorted databases; offering expertise in strategic planning,

Miami, Florida 33150

public relations, verbal/written communication presentations and complaint resolution to drive

and deliver performance to contribute to the company’s growth and objectives.

305-***-****

PROFESSIONAL EXPERIENCE

acfj4r@r.postjobfree.com

2014

Dolex Business Center – Miami, FL

Career Objective Employment Recruiter

2012

IGT Media Holding – Miami, FL

Seeking a recruiting position in a

dynamic environment where Marketing Coordinator

innovation, education and sense of

ownership are valued, encouraged 2010

Aqunity Interactive – Hallandale, FL

and rewarded and where I can

Retention Specialist

effectively use my expertise in human

relations, project management, and

2008

Arts Marketing – Boston, MA

staff recruitment and retention to

contribute and assist the company Customer Service Representative

advance its long-term goals and

further build my professional career.

2005

Florida Grand Opera – Boston, MA

Concierge/Direct Marketing

Areas of Expertise

CAREER HIGHLIGHTS

Microsoft Office Suite

Recruitment

Provided telephone, online and face-to-face customer service/support within high-volume

World-class Customer Care

call centers (handling an average of 95 calls/internet inquiries daily); busy retail customer

Troubleshooting/ Problem Solving

service desks

Up-Selling/Sales Support

Assisted patrons with subscriptions for art performances

Customer Order Fulfillment Received inbound calls and made outbound calls

Direct Marketing Assistant Marketing coordinator

Provided assistance for the production of marketing material and brochures on key product

Reports & Documentation

lines, including liaison and negotiation with printers and publishers on production costs

Online Support

Recruitment Specialist for non-profit organization; filled job vacancies through sourcing

Multi-tasked

candidates; followed-up with applicants and other leads

Complaint Handling Contacted candidate leads presence at career fairs, networking events, and other community

Call Center Operations sponsored events

Utilized social media relationships and other creative networking approaches for

Sales

prospective agent candidates.

ACADEMIC QUALIFICATION

Miami Dade College – Miami, FL 2004

Boston University – Boston, MA 2008

Miami Dade College Music Business

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