VOKHID(JOHN) ABDULLAYEV

acfj1t@r.postjobfree.com

415-***-****

Available for W2/1099 Contract

Working towards Salesforce ADM 201 Certificate

SUMMARY:

. Overall 4+ years of IT experience that includes 1 year as a Salesforce

Admin/Developer Associate and 3+ years as an IT Business Analyst in

Finance, SaaS CRM domains.

. Involvement of full life-cycle implementation of Salesforce CRM for

Healthcare institution including Sales Cloud, Service Cloud, Customer

portal, Partner portal, Contract Management, and Chatter

implementations

. Experience in Lead, Sales and Support Possess and Record type

implementations on Salesforce and process knowledge.

. Hands-on experience in applying customizations on Salesforce such as

creating custom objects, fields, validation rules, workflow rules and

approval process.

. Reporting and Dashboards using components and different report types.

. Hands-on experience in applying security controls on Salesforce:

creating Users,Roles, Profiles, Page Layouts, Sharing rules,

. Experience in Data Migration using Import Wizard, Workbench and other

integration tools like and Apex Data Loader

. Case Management: assignment rules, queues and escalation rules

. Data migration experience using APIs, Data Loader, Import Wizard

. Data Management and Analysis: data mapping, data sourcing, database

tables analysis, SOQL, SOSL

. Experience in gathering requirements, requirements analysis, workflow

diagrams, use cases using MS Visio, LucidCharts

. Experience in preparing BRD, FRD documents and conducting meetings

with SMEs

. Liaison between business users and technical team, coordinating

meetings and strong business acumen

SKILLS:

BA SKILLS REQUIREMENTS GATHERING, REQUIREMENTS ANALYSIS, BRDS, FRDS; UML,

USE CASES, FLOW DIAGRAMS; MS OFFICE, MS VISIO,

LUCIDCHARTS, UAT, TEST CASES; ERP, CRM, SOA, END-USER

SUPPORT, SQL, MYSQL, CMS, GOOGLE ANALYTICS, E-

COMMERCE, CROSS-TEAM COMMUNICATION, TEAM-PLAYER,

AGILE/SCRUM AND WATERFALL;

SFDC Skills Workflow & Approvals; Reports & Dashboards; Custom Objects;

Custom settings; Security Controls, Sharing Rules;

Contract Management; Apttus, AppExchange; Full copy

Sandbox; Outlook Integration, Customer and Partner

Portal, Data Migration; Data Loader, Import Wizard,

D&B, Data.com, Service Cloud, Sales Cloud, Data.com,

Knowledge Management; Apex Trigger, Batch Apex;

Visualforce (Page, Component & Controllers); Eclipse

IDE, J2SE(core Java), My SQL, Web Services APIs: REST

and SOAP, JSON, XML, WSDL, HTML/CSS

EXPERIENCE:

Company: Compuga/SCM Data

Role: SFDC Admin/Developer Associate

Duration: Jan 2014 - August, 2014

Location: Fremont, CA

Project: The in-house project objective was to leverage Salesforce for one

of the leading healthcare institution in the USA. Implementation is

executed by offshore team in India and small team based in in in the USA.

Started from data migration data from legacy systems to Salesforce and

extensively implemented of Sales Cloud, Service Cloud, Contract Management,

Chatter

. Involved in full life-cycle Salesforce.com implementation in

Healthcare domain

. Hands-on experience on Salesforce Administration and Development with

field professionals

. Data Migration from legacy system (Peoplesoft) to the target system

Salesforce

. Created various Custom Objects, Custom Settings, Custom Labels,

Validation rules, Record types, Custom Tabs, Workflow rule and

approval process including Field updates and email alerts.

. Worked with standard Salesforce.com objects like Accounts, Contacts,

Leads, Cases and Opportunities.

. Defined the lookup relationship and master-detail relationship on the

objects that helps in associating the records and defining a parent-

child relationship in which the master object controls certain

behaviors of the detail object respectively.

. Involved in designing, developing and deploying Apex Classes,

Controller Classes, Apex Triggers and Visualforce pages

. Created page layouts to organize fields, custom links, related lists,

and other components on a record detail and edit pages

. Created various Custom Reports and Dashboards for standard objects as

well as custom objects to give complete detail overview of Opportunity

pipeline

. Created profiles, roles and implemented Object level, field-level,

record-level security and sharing rules

. Implementation of Web services to integrate different external systems

using SOAP and REST APIs

. Actively involved in the implementation of Sales Cloud, Service Cloud,

Data.com and Chatter

. Used the full copy sandbox for testing and migrated the code to the

deployment instances.

Environment & Tools:

Apex, J2SE, Core Java, Visualforce (Pages, Component & Controllers),

Pages, SOAP/REST, JSON, XML, HTML/CSS, SoapUI, HTML, Workflow &

Approvals, Reports & Dashboards, Custom Objects, Custom Tabs, Email

Services, Security Controls, Sandbox, Service Cloud, Sales Cloud,

Data.com, Chatter, My SQL, Data Loader, Import Wizard, Eclipse IDE, MS

Office, Agile/Scrum

Company: California Blinds

Role: Associate CRM Consultant

Duration: March 2013 - June 2013

Location: North Hollywood, CA

Project: The project objective was to review and evaluate business

processes and implement Salesforce CRM for their manufacturing and sales

operations.

. Reviewed and evaluated sales and manufacturing processes

. Provided implementation support of Salesforce CRM

. Migrated data from GoldMine CRM to Salesforce

. Created company profile and roles, profiles, sharing rules

. Applied custom objects, fields, workflow actions and validation rules

*Written reference from CEO is available upon request

Company: Finnet Limited

Role: CRM Business Analyst

Duration: August 2010 - Sept 2012

Location: Uzbekistan, Tashkent city

Project: Finnet Limited, the firm behind the kpi.com product, is privately

held and incorporated in the UK. Established in 2004 and forming branch

office in Central Asia in 2007. Project objective was to build Cloud-based

SaaS B2B product called kpi.com. This integrated Mini ERP solution included

some sub-modules such as CRM, Project Management, Accounting, HRMS,

Document Management and Performance Appraisal.

. Played key role in developing business logic and functionality of CRM

module of www.kpi.com mini ERP application

. Conducted research on several CRM technologies such as Salesforce CRM,

Microsoft Dynamics CRM, Zoho CRM to develop the module functionality

. Involved in requirements gathering meetings, brainstorming meetings,

surveys to elicit requirements from top SMEs

. Requirements analysis and initiating flow diagrams and use cases, user

stories

. Involved in integration of the ERP with different external systems

like Salesforce.com, QuickBooks as well as plug-ins such as MS

Outlook, Google Calendar

. Involved in developing federated logins with Google Apps, Yahoo,

Facebook, LinkedIn

. Participated in UAT and End-to-end testing of Accounting, Project

Management, Document Management, HRMS and Performance Appraisal

modules to ensure the features developed meet requirements in BRD

. Release management, version control and delivery support

Environment & Tools:

CRM, ERP, Salesforce.com, Microsoft Dynamics, Zoho CRM, Project

Management, Accounting, Document Management, HRMS, Performance Appraisal,

J2EE, .NET, HTML/CSS, BRDs, FRDs, Use Cases, UML, Dell Boomi, Waterfall

Company: Venom Media Limited

Role: Business Analyst - Finance

Duration: August 2009 - July 2010

Location: Uzbekistan, Tashkent city

Project: Involved as a Business Analyst to implement 3 financial projects:

www.cooconnect.com, www.atmonitor.co.uk, www.financialit.net (former

www.rfpconnect.com) with partners based in the UK. These projects are

dedicated to target specific financial buy side institutions to connect buy-

side and sell side COOs of financial institutions.

. Coordination between offshore team and development team

. Requirements elicitation and analysis and translating them into

technical tasks

. Data research and analysis on buy side financial institutions such as

Hedge Funds, Mutual Funds, Pension Funds located in United Kingdom

. Web site maintenance, content development, content publishing and

member profile management

. Online marketing, Social media, SEO, mass mailing and generating

Google Analytics reports on timely basis

. Performed UAT and functionality testing

. Involved in development and testing of Expert Panel component and

panel members management

Environment & Tools:

.NET, Web Development, Offshore development, QA, Waterfall, MS Office,

Finance, Hedge Funds, Mutual Funds, Trade organizations, Expert Panel

Development, Data Analysis and research

EDUCATION:

Lincoln University, Oakland - CA

MBA in MIS (Management Information Systems), 2014 - present (expected 2015)

University Of Wales, Uzbekistan

B.S. in Business and Marketing, 2008 - 2012

Namangan Institute of Engineering and Economics

B.S. in Accounting, 2003 - 2007

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