kimberly mczeal

**** *. ****** ** *** **** - Las Vegas, NV 89130

acfiy8@r.postjobfree.com - 323-***-****

WORK EXPERIENCE

Customer Service/Tech Support

sitel - Las Vegas, NV - September 2013 to January 2014

Assisting consumers with troubleshooting issues, providing information as needed, verifying information on

accounts and handling any transaction being disputes/purchases. Working through multiple computer screens

while answering inbound calls in a timely fashion.

Sr. Risk Analyst

Capital One - Las Vegas, NV - June 2012 to January 2013

Responsibilities

Handled front end collection calls in the 30 - 120 bucket, offered payment options, attended weekly meetings

with supervisor to discuss employment opportunities, worked through multiple computer programs so I could

maximize collection on all deliquint accounts in a high volume call center.

Accomplishments

I acquired a great amount of experience with handling difficult calls.

sales associate/customer service

kohl's - Bakersfield, CA - October 2010 to March 2012

maintaining stores appearance while assisting customers on the salesfloor and register,opening kohl's charge

cards,processing returns,answering inbound/outbound calls.

sales associate/customer service

old navy - Bakersfield, CA - November 2008 to August 2010

processing customer purchases,returns,handling concerns/questions,greeting every customer with a smile

and any promotinal sales for the week, maintaining fitting room standards and answering inbound calls.

Pos specialist

kohl's - Palmdale, CA - June 2006 to August 2008

processing customer transactions by check, cash,credit or debit. Opening kohl's charge card to reach sales

goals. Making sure that all returns are process acuratly and training new employees as needed.

EDUCATION

Medical administration

Kaplan College - Bakersfield, CA

2011 to 2012

highschool diploma in general studies

desert sands charter - Lancaster, CA

2002 to 2004

Contact this candidate