WILLIAM O. NORDBROCK, PMP

*** *. ********* *****

acfiy0@r.postjobfree.com

630-***-****

Bloomingdale, IL 60108 http://www.linkedin.com/in/williamnordbrock

PROJECT MANAGER

Proven project leader for complex software development programs.

Established and owned Project Management Office (PMO) governance function

at Motorola. Results-oriented project ability in orchestrating high-energy

team relationships in strategy driven organizations. Expert in delivering

time critical, multiple locations, software releases with exceptional

quality to meet customer commitments with full functionality and within

staffing budgets.

. Delivered largest program release to the 3G cellular network in Japan.

Deployed 80 cellular field sites with 5-9's availability for 20 million

subscribers. Customized Primavera feature schedules were coordinated and

based on PMO best practices of customer expectations, scope, effort

estimates, staffing allocations, quality goals, milestones, and composed

into comprehensive project plans. Recorded risks and issues were

maintained in a database during team meetings and issues were resolved

with business development and engineering groups. Program status was

skillfully communicated to key stakeholders using Outlook email, MS

PowerPoint, Excel, Word, and Adobe PDF reports.

. After one year of dedicated and collaborated efforts of seven project

teams in planning, designing the alignment of the data structures between

Vignette and Oracle ATG (Art Technology Group), integrating the ATG into

the new support portal user experience, migrating over 40,000 My Symbol

Care users to ensure that their access is setup correctly, the last

remaining post release defects were deployed in early December. This new

ATG and Portal experience replaced the global Symbol Support Central to

provide associates, customers and partners with the ability to

automatically download their entitled software. Since the IT August

deployment and the Business go-live in October, thousands of users across

the globe have over 20,000 successful downloads and now can prominently

view Symbol support information that was previously hidden behind

multiple clicks. This project continued the Motorola Solutions effort of

building a global foundation to offer self-service access to support the

Global Enterprise Service Desk and its Enterprise customers and partners.

. Disaster recovery (DR) time lines were used to record planned and actual

times of infrastructure, database, and applications recovery tasks.

Measurements were compared to critical recovery data point and time

objectives for 15 business systems, including transactions to generate

orders, demand to deliver, and invoice to report systems. With over one-

hundred name resources, the June rehearsal DR met the data and time

stakeholder goals for Trilogy business systems. Drove application support

teams to project closure by posting test cases, test results, and lessons

learned.

. Received Motorola "Bravo" award for reducing over 800 independent quality

criteria into a proficient formalized phased common gate process that

improved efficiency.

. Recipient of the first Motorola Global Program Management Organization

"Extra Mile" award for promoting the quality gatekeeper and risk tracker

tools across the company.

CORE COMPETENCIES

Project Management, Schedule Project Coordination, Software Development,

Communications, Vendor Management, Cross-Functional Project Team

Leadership, Release Integration, Quality Management, Process Improvement,

Change Management, Problem Eliminator, New Product Release Delivery,

PMBOK, SDLC, ISO9000/TL9000, SEI CMMI

CERTIFICATIONS / TECHNICAL PROFICIENCIES

Certifications: PMI PMP, ITIL Foundations v3 from EXIN, Master's

Certificate in Project Management

Tools: MS Project 2010, Primavera, MS Office, Outlook, MS Word, Excel,

Powerpoint, Visio, QuickBase, Sharepoint

Languages: HTML, C, Assembler, Pascal, PL1, Fortran, Basic

WORK EXPERIENCE

TEKSYSTEMS, Schaumburg, IL April

2014-July 2014

IT Program Manager contractor at Motorola Solutions Inc. (MSI) for IT

Operations Support Center

. Extended Care Period Readiness was achieved on-time in May with the IT

Operations Support Center and Trilogy IT Partners for the May Go-Live

release deployment for Psion and McAllen business customers.

TEKSYSTEMS, Schaumburg, IL

Nov.2012-Feb.2014

IT Program Manager contractor at Motorola Solutions Inc. (MSI) for

transition of Knowledge Management system.

. The ATG Enterprise project replaced the failing, unreliable Enterprise

knowledge management application known as Support Central (Knova). The

solution combines a new knowledge management tool (Oracle ATG) with an

improved and integrated user experience. The new tool and associated user

experience lays the groundwork for future expansion of the Support Portal

to include additional self service functions.

. Program baseline includes the business approval of customer requirements

along with vendor statements of work for scope, cost and resource

forecasts, activity estimates, and detailed schedules for a production

deployment in August.

. Five IT vendor teams use waterfall SDLC, and My Symbol Care IT vendor

team utilizes a tailored-Agile method.

. Extended Care Period Readiness was successfully achieved January 31st,

2014 on-time with IT Operations and Trilogy IT Partners ten days before

the Trilogy 4.1.1 Go-Live release deployment in February 2014 for Asia

customers.

TEKSYSTEMS, Schaumburg, IL

Feb.2012-June 2012

IT Project Manager contractor at Motorola Solutions Inc. (MSI) for

Transformation Trilogy projects of data center infrastructure disaster

recovery, external business request firewall, and support model extended

care period.

. Quickly organized Trilogy application owners and database administrators

to document Pre Planning Guides with critical business functions,

internal and external web sites, server names, IP addresses, start-up

procedures, recovery steps, and verification of business transactional

tasks for storage in the Living Disaster Recovery tool at MSI.

. Hosted the Disaster Recovery (DR) War Room teleconference bridge during

the week-long disaster recovery exercise in early March. Effectively led

the MSI and Business Cloud DR teams to triage and log issues, eliminate

problems, and take corrective actions. Initiated the warm handoff

communication process between infrastructure technicians, database

administrators, and IT build application owners in the United States,

Israel, and India.

. Expanded the team contact list with 24 hour by 7 day coverage for the

June DR rehearsal. Primary, secondary, and offshore resources, plus

operational application support MSI DR team members were engaged in the

June DR rehearsal war room conference bridge and were kept informed using

frequent email stoplight communications and periodic DR rehearsal status

conference calls with MSI directors, stakeholders, and DR team leaders.

. Base-lined Trilogy Support Model schedule with executive stakeholders for

the definition tasks, rehearsal test activities, and extended care period

actions. Work break down structure and work packages were planned for

teams involving the call center, ticket routing, triage, IT build,

database, operations, support, training, and communications.

SAYERS, Vernon Hills, IL

2010-2012

Improved and institutionalized IT Configuration Warehouse specialist

position for John Deere account using QuickBase. Received and scanned over

48,000 assets from John Deere and disk wiped 26,000 hard drives on

workstations, desktops, and laptops. 12,000 computers have been imaged,

prepared, and sold for $2M in the online web market.

Motorola Inc, Schaumburg, IL

1982-2009

A leader in the design and manufacturing of high tech infrastructure

products for commercial cellular networks.

PMO Business Operations Process Champion-Networks Project Management

Organization (2004-2009)

Pioneered the program governance function in the Project Management Office

(PMO). Owned dynamic weekly business operation reviews with Motorola

executives and engineering managers in USA, Spain and India.

. Collaborated in the creation of Project Management Office (PMO) as a

formal matrix group of 60 project managers working in the software life

cycle model with marketing business managers, system requirements,

development engineering, system test, product deployment, and customer

account teams to achieve organizational objectives.

. Official process owner for the PMO. Established and was accountable for

PMO Governance of projects.

. Authored and maintained the Motorola Core Networks Project Management

(PM) Handbook.

. Adept at mentoring 15 project managers using PM Handbook, which became a

2009 dedicated standard for training new project managers in multiple

divisions of Motorola in spite of tough economic times.

. Saved $3M annually and successfully achieved SEI CMMI Level 5

certification utilizing TL9000/ISO9000 standards by streamlining all

quality gates in the rapidly changing high tech industry.

. Pioneered extensive process institutionalization model that reduced

redundancy, improved accuracy, and achieved sustainable process

improvements that was collaboratively deployed in a tough, competitive

environment to 22 process champions and 275 engineers in USA, Spain, and

India.

. Effectively reduced expenses of the weekly program business review by

achieving a 50% improvement in teleconference time. Saved $500,000 per

year after reorganizing the agenda with dynamic presentations highly

focused on making executive-level efficient and timely decisions in spite

of a resistance to change.

. Released four deadline driven Long Term Evolution products on time in

October 2009 to the first Japan customer.

. Defined weekly Clear Case software integrated build timelines with USA,

India, and third party teams.

. Facilitated daily change control board and skillfully monitored 25-40

problems per day using Clear Quest.

System Program Manager - Networks Project Management Organization (1999-

2003)

Organized the software requirements, feature development, system test, and

new product introduction tasks and activities in the software life cycle

model of cellular network infrastructure products. Led multiple project

teams of up to 500 engineers, geographically distributed across the United

States, Europe, Middle East, and Asia.

. Effectively championed and managed an organization of 900 managers and

engineers to be early adopters of Motorola Enterprise Project Management

System processes and Primavera TeamPlay tool. Displayed assertiveness to

get 150 people trained on the processes and tool at Motorola University

in 3 months.

. Shaped and achieved commitment gate lockdown for a couple Messaging

Products agile software releases.

. Authored technology transfer project plan template and integrated the

template into the corporate process assets for engineering work transfer

allocation projects. Performed the high-level transfer of ten functional

areas from a United States partner to Motorola Ireland and a third party

switching vendor in India.

. Institutionalized planning of multiple integrated project schedules, each

consisting of work breakdown structures with hundreds of activities,

deliverables, milestones, and resources. Transitioned large MS Project

program schedules to support and empower individual project feature

managers, who owned, controlled, and monitored smaller Primavera

schedules with identified targets and goals for each feature.

. Influenced the severity analysis culture change to be based on TL9000

industry standards in spite of the Japan account team and customer

perception that every problem was a showstopper issue. Division-wide

timely assessment of problem reports in 2000 resulted in a 1250 to 250

reduction in customer reported faults with cumulative age reduced from

1.3 million days to 150,000 days.

Release Project Manager - Network Products Cellular Infrastructure Group

(1992-1998)

Directed release, configuration, quality assurance, and deployment

functional teams in switching and service node products with development

and test engineering groups in United States, Europe, Middle East, and

Asia.

. Proven track record of delivering numerous product releases to 300 field

locations in many countries.

. Deployed three releases of Service Node Land Based Interdiction in one

international and three domestic customer systems. Installed third

release and achieved a six-time reduction in installation time.

. Administered project plans for two Service Node Single Number Service

releases deployed in Israel.

. Scheduled third party prepaid wireless interoperability testing within

the Motorola cellular network.

Software Engineer - EMX Switching Cellular Infrastructure Group (1985-1992)

Software development programmer and group leader for database warehouse

recent change, cellular subscriber billing, fault management, and acted on

call center call logs, problem investigations, software patches, and

customer resolutions.

Co-operative Student - System Area G and EMX Switching Cellular

Infrastructure Group (1982-1984)

EDUCATION

. Master's Certificate in Project Management, George Washington University,

1999

. B.S., Computer Science, Illinois Institute of Technology, Chicago, 1985

PROFESSIONAL DEVELOPMENT

PMP Exam Preparation 2012, ITIL Foundations v3 2012, MS Project v2010, MS

SharePoint Foundations 2012,

MS SharePoint Designer 2012, Digital Six Sigma Green Belt 2008,

Succeeding with Open Source Software 2007,

Introduction to the Capability Maturity Model Integration (CMMI) 2006,

Achieving Results Through People 2002,

Dale Carnegie Manager Leadership 1997, The Dale Carnegie Course 1992

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