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Customer Service Manager

Location:
Irvington, NY
Posted:
August 21, 2014

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Resume:

Kim Harris *** Franklin Ave., Brooklyn NY ***** 646-***-****

*acfixt@r.postjobfree.com

Summary of Qualifications

Highly productive Administrative Professional with a lot of experience

working in various kinds of office settings. Proven ability to work under

pressure and remain focused during constant interruptions. I am an

energetic self-starter with strong communication skills. I work well

independently and as part of a team. I am results focused; a creative

problem-solver and have excellent customer service skills.

Professional Experience

Metropolitan Bar, Brooklyn, NY

Customer Check-in/Front Door/Security 2006-2012

Worked weekends monitoring front-door

Maintained security by following procedures and directing customers

Hostess to special events and controlled in house customer traffic

Prevented damage by reporting irregularities to senior management

Monitored surveillance equipment and inspected access points before

permitting entry

Assisted in set-up of site stages for entertainers

Assisted with record keeping for special events

Troubleshoot equipment needs

Exercised good judgment and dealt with uncertainties

Red Pomegranate, Brooklyn, NY

Personal Assistant 2001-2012

Maintained supply list for food items needed for catered events

Assisted with wholesale shopping for major events

Delivered goods to catered event site

Answer telephone to respond to inquires

Worked closely with Owner to prepare for catered event

Assisted in the preparation of foods

Main wait staff for catered events

Special attention given to greeting people and attending to their requests

F&V Distribution, Brooklyn, NY 2007-2009

Department Manager

Managed distribution department for bottles goods and point of sale items

Responsible for receiving, delivering and shipping packages as well as

large shipments of bottled goods locally and international

Supervised staff of twelve warehouse and clerical workers

Managed and processed UPS, FedEx and other freight services

Facilitated meetings and conference calls with executive board members

Received mail and maintained daily log

Kim Harris - page 2

Corresponded with management as needed

Responded to management request and implement policy changes as required

Handled difficult distribution issues

Responsible for receiving, delivering and shipping packages as well as

large shipments of bottled goods

Sign- off for deliveries from UPS, FedEx and other freight companies

Receive special deliveries and sign for local courier services

Advantage Staffing, New York, NY 2005-2007

Receptionist

Welcome visitors; answer telephones and respond to inquiries

Direct and give instructions to visitors

Issue visitor passes and monitor logbooks

Kept reception area clean and organized

Documented daily activities for management

Performed typing and data entry

Responsible for employee supplies distribution

Kaplan SES, Inc., New York, NY 2005-2007

Instructor

Taught ELA and Basic Skills Math for grades K-12 at multiple locations

Created lesson plans for tutoring students for grades K-12.

Managed classroom and instructed students

Worked with students on behavior skills

Organized activities to engage students in while waiting for pickup

Maintain safety and wellbeing of students

Processed documents such as time sheets, student worksheets, lesson plans

and materials requests to home office and site supervisors

Entered completed student assignments, grades and recommendations into

database

Sid's Pants, Long Island, NY 2001-2005

Assistant Manager

Instructed and developed customer service training program for new hires

Supervised six floor assistants

Handled customer complaints and refunds

Received and updated inventory system of clothing goods

Maintained office supply inventory and ordered as needed

Opened mail and discussed with Manger

Greet customers and assist with purchases

Worked the cash register and reconciled daily cash

Went to the bank and made deposits

Assisted with shipping and receiving packages as needed

Kim Harris - page 3

LaGuardia Community College, Long Island City, NY 1998-2001

Project Enable

Worked with adult programs for group sessions, assisted with HIV workshops

and evaluated individual's progress for placement and services

Booked speakers for health events and kept on-going database of events

Front desk services; answer telephones and responded to inquires

Picked up mail and distributed to appropriate staff

Typed documents and created worksheets for student's use in workshops

Conducted GED preparation classes on campus and at other off-site locations

General office assistance as needed

EDUCATION AND TRAINING

Borough of Manhattan Community College

Grace Institute - Business Skills Program, 2007

Landmark Education - Leaders Training Program, 2001



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