JAMES A. PHELPS

** ****** *****, ****** ******, NY 10309 ( acfixs@r.postjobfree.com

PHONE 347-***-**** ( CELL Phone 917-***-****

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SUMMARY: Extensive experience in Sales Engineering and Project

Management of voice and data networks, as well as administrative

support for order quality assurance. Strengths include

leadership ability, technology expertise, organizational and

interpersonal skills dealing with all levels of management, and

Sales Support.

EXPERIENCE:

2011-Present Pnuema Life School of Ministry

. Instructor: Crisis Intervention, Faith and Human Development

2011 - 2013 Liberty University

. Completed Master's Degree before returning to the workplace.

2001 - 2011 XO Communications, New York, New York

Senior Sales Engineer/Project Management

. Responsible for the design and implementation of voice and

data networks.

. Responsible for the day-to-day technical, sales engineering of

the XO Sales Team. Supported the development of business

opportunities in conjunction with the sales team. When

appropriate, provided consultancy to assist customers in the

development of their voice and data requirements.

. Authored the technical sections of Proposals for prospective

customers, and when necessary worked closely with internal

product and engineering teams to define acceptable solution

proposals.

. Approved order documentation initiated by sales prior to

submission to the order entry department or in the case of

Complex Orders/Projects, I utilized Microsoft Excel, Word and

Powerpoint as the primary tools to update Management, and to

ensure timely delivery of the purchased solution.

. Worked closely with the sales team in the Account

Planning/Development process and supported their understanding

of how products and services could be tailored to the customer's

application.

. Worked extensively with TDM products, from DS-1 to OC-192/10G,

MPLS and VOIP product offerings.

. Provided product knowledge transfer to other members of the

sales organization to enhance their ability to use products to

create customer solutions.

1997- 2001 AT&T/TCG, Staten Island, New York

Senior Product Manager (Life cycle)

Responsible for the life cycle management of AT& T 's premiere

voice product (PrimeXpress - T1 product offering).

. Developed and maintained the critical product management and

pricing decisions for

the PrimeXpress (T1) product. Supported product pricing

strategy formation, product

implementation, promotions and provided insight to legal and

public policy issues.

. Responsible for financial analysis, and revenue attainment

targets of the voice product.

. Measured and analyze key performance indicators within product

set.

. Measured and analyzed promotional and retention offers.

1969-1997 NYNEX (Verizon), New York, NY

Senior Project - Portfolio Manager/NYNEX Project Management

Responsible for the entire project life cycle. Ensure project

design and network services to meet or exceed customer's

expectations. Responsibilities include evaluation, planning,

scheduling, monitoring and developing process to track and report

status to both internal

and external senior management, utilizing Microsoft Project as

the primary tool.

Worked extensively with TDM products from DS-1 to OC-192/10G

EDUCATION:

Liberty Baptist Theological Seminary

Lynchburg, VA

Masters in Pastoral Counseling, May 2013

Cisco Certification - CCDA

New York Theological Seminary

New York, NY

Certificate in Christian Ministry, December 2008

George Washington University School of Business

Washington, DC

Master's Certificate in Project Management, September 1995

Empire State College Forum East Program SUNY

Albany, NY

Bachelor of Science Degree, Telecommunications Management 1994

New York Institute of Technology

New York, NY

Associates Degree (Bus Admin) 1982

LEADERSHIP/COMMUNITY INVOLEMENT:

Skyline Terrace Cooperative Inc

Served as Vice President and President of the Board of

Directors

COMPUTER SKILLS:

Microsoft Office Suite (Project, Excel, PowerPoint, Word, and

Visio)

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