Susan Hurt

**** ****** ****** ****

West Chester, Ohio 45069

513-***-****

acfiur@r.postjobfree.com

Career Summary

Proactive, results oriented professional is seeking a challenging opportunity. Superior analytical, technical, soft

skills and problem solving skills allows for clear communications with the business and technical teams. Agile

practiced at Vantiv and US Bank. At US Bank as a Senior Business System Analyst, became Smart Matter Expert

for Treasure Management functionality. Senior Business Analyst that prepared testable requirements at

LexisNexis. Project Manager - Quality at Citi Group for the Web Vision Retail Project. Technical Customer

Account Manager responsible for the daily processing of the Global 3Com Contract-Warranty Customer

Application at Siemens Business Services

Experience Summary

Software Development Life Cycle experience includes Analysis (requirements and design), construction, testing,

release and maintenance. Possess ten years of development experience, eight years of Business Analysis

experience and two years of Quality Assurance experience. Scrum Master experience gained using SAFe Agile

model. Project Management experience gained by balancing Scope, Time and Cost but not compromising

Quality. Build team relationships and facilitate the accomplishment of team goals.

Business Analyst skills proven by producing requirements that saves development time and exceed business

line expectations. Use JAD sessions to gain information from the business line. Write requirements that can be

used by QA team to verify functionality. Ecommerce experience gained for corporate and commercial

transaction processing. Mobile experience includes corporate banking functionality and commercial

transactions/alert monitoring. Data Warehouse experience gained designing schemas for time driven event

triggering and employee historical reporting. The implementation of ADP provided Human Resource experience.

Resolve technical and business problems quickly and wisely.

Agile trained and practiced. Workflows, process flows and data flow diagrams completed using Unified Modeling

Language (UML). Have experience using Rally and Share Point. Have training in Java and XML. Have TIBCO

Admin experience. Have SQL experience using Oracle and DB2.QA experience gained using HP Quality

Center/Application Lifecycle Management and IBM Rational. Learn new Lines of Business quickly.

Professional Experience

As a consultant at Vantiv Agile Sr. Business Analyst/Scrum Master February 2014 to July 2014

• Scrum Master for the Sales Force - Quoter application. Merchant Quoter and FI Quoter interface with

SalesForce making products information available for sale by being added to quotes. Products with pricing are

prices are added in Merchant Quoter Merchant. Quoter FI calculates cost, sales and revenues. Ensured that

Acceptance Criteria defined test cases. Managed Agile quarterly planning sessions. Lead Agile rigid ceremonial

calls.

• Tokenization Application allows the Point of Sale (POS) sends Vantiv a credit card number and Vantiv

returns a token number which is then used for all future transactions.

• MobiMoney Application on smart phones provides triggers for alert sending to customers when

fraudulent or unwanted transactions. Alerts types include location monitoring, merchandise type and monetary

limit alerts. Reviewed vendor requirements and interviewed the business line to ensure requirements were

satisfied

• Project Lead for the Credit Conversion project that validated the converting of current customer account

information from FiServ into FDR. Vantiv uses an Interactive Voice Reponses (I VR) for customer service.

• Senior Business Analyst for the Human Resource project that implemented ADP for payroll services,

employment benefits administration and human capital management solutions. Employee data was converted from Ceredian

to ADP. Defined requirements for the all auxiliary Vantiv applications and databases that received employee data. Completed

workflow diagrams and defined business rules used when on-boarding employees.

Susan Hurt Page 2

US Bank Agile Sr. Business System Analyst/Scrum Master November/2010 - April/2013

• Provide solution for the US Bank Treasure Management business partners whose corporate customers

used the Single Point application. SinglePoint provided customer reporting and allowed money transfer

transactions.

• Subject Matter Expert for Entitlements, Investment, Wire Transfers, ACH Transfers, Cash Forecasting,

Account Reconciliation and Mobile Banking. Used UML to diagram process and data flows for API design.

• Determine the feasibility of new functionality and enhancements, determined if the request could be

included in SinglePoint.

• Scrum Master compensated in all area; User Stories, Acceptance Criteria, and QA. Attended Quarterly

Planning.

• Led calls for Daily Stand Up, Planning, Grooming and Retrospect. Monitored iteration burn-down to

ensure the team accomplished goals.

• High quality of work prompted Investments Business Line to defer all project work our team

queue.

• Received managerial compliments on analytical skills. Completed data mapping that traced BAI

Codes to US Bank transactions codes to new BTRS codes. Presented discrepancies to the business line.

Reviewed XML prototype documentation. After the four month effort, the solution was simply defined for a

complicated conversion.

As a consultant at LexisNexis Senior Business Analyst February/2010 – November/2010

• Collaborated with the product team for Science and Technology Electronic Publishing Services

• Created requirements that exceeded user needs and conducting JAD sessions.

• Complete detailed requirements for the new Application Market Place application that allowed for

scientist and researchers to upload and share gadgets, enabling additional functionality such as notepad

associated to articles, excel reports converted to CVS files and query using synonyms. Entitlements to gadgets

were fee based or free.

• Subject Matter Expert that led the effort to ensure development completed by offshore team met

functional requirements.

• Business Requirements and UI Specifications were maintained in Share Point. Requirements were

loaded into HP Quality Center for test case and defects tracking.

As a consultant at Luxottica Senior Business Analyst November/2009 – January/2010

• Developed business requirements for the EyeNet Reporting application which analyzed sales and

inventory information from global point of sale locations.

• Consultant contracts had to end by 01/01/2010. Contacted six months later and offered a full time

position.

Citi Group Project Manager - Quality August/2007 - March/2009

• Quality Project Manager for the Web Vision Retail Project which consolidated web processing for all Citi

retail brands. Organized and coordinated project activities across multiple teams.

• Made high profile decisions. Reported status to Stakeholder.

• Changed testing procedures at CitiGroup. Assigned responsibility by function rather than by brand;

creating Subject Matter Experts which improved the quality of the application.

• Coordinated teams from different geographic locations to complete end-to-end transactions mapping.

• Completed project work estimations, set mile stone delivery dates and managed 4 on-shore leads and

29 off-shore testers. Completed scoping estimations

• Quality effort produced 8125 test scripts which resulted in 820 automation test scripts. To validate

customer branding, test scripts were executed on 17 URLs.

• Managed and evaluated risk for 583 Change Requests.

• Test cases were managed in HP Quality Center after being migrated from IBM Rational. Utilized Power

Point, Plan View, and SharePoint.

• Banking crisis of 2009 cause my position to be eliminated.

Susan Hurt Page 3

Siemens Business Services Technical Customer Account Manager October/2005 - August/2007

• Managed the 3Com Web Project. The Contact/Warranty Web Service provided product tracking of

replacement parts for contracted global customers meeting Service Level Agreements. Contract and warranty

dates warehouse were used to forecast inventory requirements for hubs and warehouses located in the US and

the European Union.

• Reported service status to 3Com CEO daily.

• Received two recognitions for superior customer service .

• When I resigned I was offered a retention bonus to stay.

• Soap messaging used for European transactions. Processes were developed in TIBCO Business Suite

using PL/SQL Stored Procedures. Java, XML, Oracle, Clarify and Perl.

• Used MS Project and MS Visio. Completed Business Process Models.

Education

Ohio Northern University

Bachelor’s Degree in Computer Science

President of the Ohio Northern University Chapter of the Association for Computer Machinery (ACM)

Sinclair Community College

Worked to gain a state of the art IT skill set by studying Java, .Net, XML and Oracle.

Training

Agile XE Training 2011

Agile SAFe Training 2014

Certifications

ITIL Foundation Certified, (Information Technology Infrastructure Library)

2007

• Incident, Problem, Change, Release and Service Management

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