Adisha Blanton-Lewis

***** ********* *** #*

Rancho Cucamonga, Ca 91730

909-***-****

acfiu0@r.postjobfree.com

Objective

To obtain a position in a growing or established business institution that

will allow me to use my knowledge in growing and starting a business, or an

established institution that can utilize my vast knowledge of managerial

and customer service skills for the last 19 years.

Qualifications

Computer literate in use of Windows, Word, QuickBooks, Excel. 35wpm.

Ability to adapt to new systems. Great organizational skills. Team player

as well as Team leader. Timely, loyal, efficient and eager to learn. Highly

Motivated. Excellent decision making skills as well as detailed oriented.

Education

1993-1997 Valley View High School Diploma

1997-1999 Mt. San Antonio College

Relevant Experience

10/13 - Present American Honda Motors, Inc. Claim Administrator/ Case

Manager

Duties include answering calls in an inbound call center in regards to

class action lawsuits, manufacturer's recalls, vehicle warranties, and

radio codes for Honda and Acura vehicles. If unable to assist customers

with their concerns, responsible for dispatching call to proper department.

Main responsibilities are case managing claims submitted by customers in

regards to class action law suits. Duties include analyzing documents

customers submit to see if they qualify for reimbursements, warranty

extensions or both. Responsible for calculating reimbursement figures and

submitting to team lead for approval. Duties also include managing cases

that are ineligible for reimbursements and reviewing additional documents

customers submit to appeal denied claims making outbound calls for

verification of appealed claims and contacting customers regarding outcome

of claims.

04/06- 10/13 Divine Home Solutions, Inc.-Office Manager/Project Manager

Managed Office for a small construction firm with 7-10 employees. Duties

included but were not limited to submitting proposals to different

companies and homeowners. Inspected homes and created punch list of work to

be completed to restore home to sale condition. Responsible for

dispatching appropriate crews and subcontractors to job sites. Ensured

projects stayed within allocated budget for labor and materials as well as

making sure deadlines were met. Prepared invoices, payroll expenses,

material expenses and company bills for monthly expense reports and end of

year taxes. Responsible for pulling permits for different trades needed

from counties/cities. Responsible for estimating and ordering materials

needed as well as ensuring materials are delivered to job sites.

Responsible for all banking deposits, withdrawals, transfers, bill paying

and payroll.

11/02- 02/06 Southern California Edison - Customer Service Specialist II

Duties included receiving 150 or more calls daily in an inbound call

center. Assisted utility customers with starting, stopping and transferring

their electrical service to a different location. Troubleshooting any

problems with electrical issues customers may have had or involving proper

department to assist customer to maintain one call resolution. Processed

orders to send field personnel to resolve customer issues such as

reconnections or trouble orders. Processed payments, answered and resolved

billing questions if unable to resolve billing inquiry submitted request to

Billing Inquiry department for assistance to assist customers to maintain

one call resolution. Processed orders to send field personnel to resolve

customer issues such as reconnections or trouble orders. Assisted different

departments in training new employees with operating systems and one call

resolution in regards to quality control. Awarded Customer Service

Excellence Awards from 03'-05'

08/99-06/01 At&t Wireless Service - Customer Service Specialist

Responsible for answering 100 or more calls daily in an inbound call

center, assisted customers with questions in regards to their wireless

phone service which entailed giving quality service in regards to wireless

phone plan questions or changes. Analyzed bills for billing disputes and

resolved billing questions, as well as processed payments. Responsible for

troubleshooting and resolving service problems to the customers'

satisfaction, if unable to resolve involving proper departments for

assistance by issuing trouble ticket.

06/96-07/99 Bank of America - Lead Teller/ Merchant Teller

Duties included assisting merchants and customers with large monetary

deposits, withdrawals or transfers, as well as money conversions. Processed

credit card and mortgage payments, cash advances on credit cards and wire

transfers. Responsible for managing Automatic Teller Machines which

entailed ensuring adequate funds were available for withdrawals as well as

making sure daily deposits were entered into banking system nightly.

Assisted bank manager in counting funds for the vault as well as assisted

vault customers with their transactions. Responsible for organizing 8-12

tellers work, break and lunch schedules. Including managing their hours

ensuring adequate coverage for bank hours open and closing, without

exceeding allotted hours given on a bi-weekly basis.

01/95-04/96 Home express/ Customer Service

Responsible for making break schedule for 6-8 cashiers. Responsible for

assisting cashiers in balancing drawers at the end of their shift as well

as troubleshooting and resolving out of balance drawers if possible.

Duties included assisting customers with returns or exchanges. Responsible

for customer complaints and resolutions.

Adisha Blanton-Lewis

acfiu0@r.postjobfree.com

909-***-****

References Available Upon Request

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