Catherine Briggs

**** *. ********* **. ● Wichita, KS 67226 ● 757-***-****

Email: acfir0@r.postjobfree.com

EDUCATION

Emporia State University

Bachelor of Arts in English

PROFESSIONAL EXPERIENCE

Wright Water Engineers, Inc.

Technical Writer/Administrative Assistant

● Worked diligently and accurately to help draft proposal, reports, and memos.

● Assisted in editing and arrangement of documents, photographs, and tables.

● Proficiently worked within Microsoft Word, Excel, and Office to ensure accurate organization, attention to detail, and communication.

Convergys

Customer Service Representative and Chat Support Agent

● Showed leadership skills and aptitude for the company’s programs and outlook, and was

selected as mentor to fellow employees.

● Provided excellent customer service to customers who needed assistance concerning billing, technical support, and product understanding.

● Gained proficient knowledge and use of the company’s internal and client specific computer

software.

ADR Inc.

Production Designer

● Designed flight training manuals, using exceptional communication and critical thinking skills.

● Edited and revised technical documents based on set guidelines and standards.

● Proficiently used computer systems including Quark, Word, Illustrator, and Adobe Publishing on a daily basis to produce technical materials and documents.

● Collaborated with coworkers to produce documents within deadline and to customers’

specifications.

El Dorado Chamber of Commerce

Administrative Assistant

● Facilitated the use and scheduling of the El Dorado Civic Center, a multi-room public

conference, event and meeting facility.

● Maintained technical and meeting records for more than ten city wide volunteer groups.

Edward Jones Investments

Branch Office Administrator

● Administered and organized the functions of financial advisor’s office.

● Assisted customers in achieving personal goals by actively listening and understanding their financial needs.