Jocelyn de Castro

**** ********** *** #****, *********, Kentucky 40515

859-***-**** acfimo@r.postjobfree.com

Key Skills

• Resolves in-depth queries in a methodical manner finding appropriate resolutions, efficiencies,

high level of quality, strategic and ethical

• Over six years of experience in an executive office setting coordinating on-going client flow

through the supervising attorney and office staff, court personnel, and opposing counsel’s office.

• Over four years of experience in a medical facility

• Over nine years of successful sales experience; served as account executive for Lancôme Paris

Cosmetics in Maryland, Northern Virginia and Washington, D.C.

• Exceptional written and oral communication utilizing courteous and professional telephone

etiquette; speaks foreign language, understanding in Spanish

• Clear understanding of the pressure and importance of meeting deadlines and completing tasks in

a timely manner; keeping appointments and calendar; perform follow-up on tasks as necessary

• Demonstrates a commitment to service, organizational values and professionalism

• Microsoft Word, PowerPoint, Excel; Outlook, and specific computer programs pertinent to the

office operation; Type 50 WPM; perform from continuing career-related trainings and seminars

Work Summary

Designation: Oshkosh Administrator/Customer Service Administrator

Organization: W. W. Williams Company, 1800 Fortune Drive, Winchester, KY

Duration: October 2013-June 2014 (till branch closed)

Responsibilities:

• Contract administrator for Oshkosh Defense Network; catalyze the dynamic process of providing

service to repair and maintain US military land vehicles; receive claims, coordinate repair to

service providers of W. W. Williams locations, collaborating with each office and assign repairs;

categorize as single claims, retrofits, open campaigns

• Communication with US military bases and staff personnel: documenting stage by stage

reporting, daily status until completion of repair to units; continuous interface with Oshkosh staff

via telephone, electronic mail, scanned documents into electronic filing for retrieval and review,

and/or in person during annual meetings; follow up on vital time-sensitive concerns

• As W. W. Williams customer administrator, responsible for daily status reports on open claims,

weekly status reports on reworks of open campaigns; processing accounts; review, analyze

invoices, investigate and negotiate disputes, handle complaints; process credits if and when

necessary; Excel, GUI/Trend

• Responsible for Accounts Payable: in 2013 Oshkosh Defense had an outstanding balance

$347,000.00 from 2012 collected $289,000.00 old debt in five weeks, and continue to collect

bringing account to current

• Operates as overall leadership and strategic direction among branches assigned ensuring contract

compliance and efficient administration to meet standards and exceed expectations

• Adept problem solving, determining alternatives and minding recommendations utilizing strong

negotiation skills, logical thought to maximize profitability, make ethical decisions and continue

to serve as goodwill ambassador and liaison between companies

• Manage branch budget on credit card, cash and return transaction ensuring spreadsheet balanced

de Castro

Page 1 of 2

Designation: Paralegal, Nurse Paralegal Consultant

Organizations: Hurt, Crosbie & May, PLLC; Sturgill, Turner, Barker & Moloney, PLLC

• Private firms: unable to release due to privacy per contract agreement

Duration: August 2008-November 2013

Responsibilities:

• Assisted supervising attorney on civil litigation with emphasis on medical malpractice and

personal injury, employment discrimination, domestic relations and criminal cases

• Actively involved in litigation process up to and through trial, mediation, settlement and appeal

• Recorded and coordinated schedules for attorneys, clients, court reporters, witnesses utilizing

programs as AMICUS, West Law; MEDLINE, CINAHL; and Microsoft Word, Excel, Outlook

• Comprehensive medical records retrieval for expert review, assist investigation with expert

witnesses, legal and medical research, drafted pleadings for attorney review and signature,

interviewed clients, assisted in mock depositions in preparation of opposing counsel/s

• Analyzed complex medical reports, indexed entries, summarized notes, created chronological

timeline with accompanying visual presentations using Word functions, PowerPoint and Excel

• Reviewed legislative procedures applicable to work area, relevant statutes and regulations

Designation: Medical Records Assistant, Administrative Assistant

Organization: Cardinal Hill Rehabilitation Hospital, UK Department of Surgery/Division of Urology

Duration: Three years

Responsibilities:

• Provided quick and efficient means for the management and release of protected health

information and ensured the integrity of patient data according to HIPAA regulations

• Maintained calendar, appointments, made travel itineraries, speaking engagements, meetings

• Drafted correspondence, transcribed medical notes, transcribed and reviewed medical research

• Prepared dossier for faculty transfers, credentialing, and continuing education CME

Designation: Nurse Care Assistant, while completing studies in Baccalaureate of Science in Nursing

Organization: Albert Chandler Medical Center/University of Kentucky Medical Center

Duration: Four years

Responsibilities:

• Provided direct patient with emphasis to medical, surgical, transplant, and neurological patients

• Documented care and assistance provided ensuring accurate and efficient care to patients as

ordered by attending physicians and nurse supervisor, and JCAHO requirements; tracked

patient’s progress; served as patient advocate among supervising nurse, patient and patient’s

family, and other relations; Lab, therapy, x-ray, pharmacy

Designation: Account Executive for Lancôme Paris; Beauty Advisor for Estee Lauder

Duration: Total of over nine (9) years

Responsibilities:

• Consistent highest productivity for Lancôme Paris and Estee’ Lauder in Lexington, KY

• Successfully raised sales for consecutive five years from 13% to 26% in Maryland,

Virginia and Washington, D.C.; trained Beauty Advisors on product knowledge and customer

service strategies raising productivity dramatically; competitive market analyses; curbing

inventory shortages, maximizing recovery and restocking; cut turn-over rate of trained staff

de Castro

Page 2 of 2

Educational Qualifications

• Paralegal Science certification, Eastern Kentucky University

• Baccalaureate of Science in Nursing, Eastern Kentucky University, 124-Credit hours

• BS-Biology, minor in Psychology, cum-laude; Manila Central University, Philippines

de Castro

Page 3 of 2

Contact this candidate