Koodal Palanisamy

*** * ****** ***, *** *

Los Angeles, CA 90020

213-***-****

acfi5q@r.postjobfree.com

Professional Summary:

Over 6 years experience IT support for health care services, doing various projects, rollouts, installs and

helpdesk (phones and desktop) support. Experienced in a variety of environments, ranging from hospital,

Insurance and publishing companies and home user set- ups.

Technical Summary:

Build, configure, set up, and install software, troubleshooting of PCs, Dell, HP, Compaq, Toshiba,

hardware, Break-fix. Some MAC. TCP/IP, VPN, CISCO. Remote access software – show my pc,

remote desktop, System Management Server. Identify malware with repair with Malware byte, Combo

fix. Maintain IT asset inventory on spreadsheet and in Service Now INTUIT. Backup user data

(MozyPro), image and re-image machines with Zenworks, Easeus, Ghost. Upgrade XP users to Windows

7.

Education:

Masters in Computer Science – 2001, India - Graduated

CCNA – 06/2013

Detailed Experience:

Technical Support Specialist

Employer: SunChlorellaUSA, Torrance, CA May 2014 –

Present

Responsibilities

• Installed, configured and troubleshoot different software applications.

• Resolved user software and hardware issues.

• Documented Customer service issues to support technical fixes.

• Investigated and resolved complex problems related to supported technologies.

• In-depth of knowledge of software, hardware, networking, windows, Mac and Linux OS.

• Familiarity with resolving remote connectivity issues, LAN/WAN, DNS, TCP/IP, and web

services.

• Proficient in MS Outlook, Word, Excel and PowerPoint.

• Participated in process improvement initiatives.

• Excellent communication and interpersonal skills.

• Remarkable ability to analyze training needs, develop and conduct product training.

• Monitored application performance and assisted with technical support.

• Ability to write routine reports and correspondence.

Environment: Windows 7, Windows SBS 2011, Active Directory, DNS, DHCP, Windows server 2008

and 2003, MS Exchange Server 2010, CISCO routers, MS Office 2010, TCP/ IP, Printers, Scanners,

VMware Player, VMware vSphere 5.

System Administrator

Employer: Miracle Mile Medical Center, Los Angeles, CA March 2009 – May

2013

Responsibilities

• IT support for over 62 users at Medical center users, Setup and ensure all new employees have the

equipment needed to perform their job. Respond to user issues with a sense of urgency and with

empathy. Teach people as much as they want to know about their computer.

• Assign IP addresses to users. Diagnose hardware/software problems and troubleshoot network

connectivity issues

• Install software and assist users in downloading programs i.e. various Medical software programs,

Image, re-image, refresh, upgrade and troubleshoot Dell laptops and desktops, Samsung tablet

and Ipad (MAC)

• Install hardware and maintenance for site servers, desktops, laptops, printers, scanners,

projectors, video conferencing equipment, IP phone system(Call Accounting) and many others

peripherals and Backup user’s data

• Teach users how to use the VPN and connect to server from home. Identify and remove malware.

Research user issues to find solutions

• Tracked and maintained hardware & software inventory for two locations

• Performed installs, maintained, network operations for a static addressed client server

environment including cabling, network stack build out and troubleshooting with CISCO routers

• Designed and implemented company departmental core images

• Ensured functionality of desktop systems throughout departments by regular checks and

maintenance

• Provide reports and research data to department management for project design and development

Environment: Windows XP, 7, Active Directory, DNS, DHCP, Windows server 2000 and 2003, MS

Exchange Server 2003, CISCO routers, sonic wall, MS Office, EMR system, TCP/ IP, Printers, Scanners

IT Helpdesk Representative

Employer: VOLT Services, Los Angeles, CA October 2006 – June

2008

Client: EDS, DHS and IBM, CA

Responsibilities

• Respond to helpdesk tickets. Reset passwords and troubleshoot pc, VPN, web access issues.

Planned routine repairs and / or system upgrades

• Provided employee training and instruction (presentations) regarding basic support and quality

standards

• Desktop support for 100 users. Diagnose hardware/software problems and troubleshoot network

connectivity issues. Assign IP addresses to users

• Create and restore Ghost images for Dell laptops and desktops. Secure equipment, image,

configure and provide desktop peripherals for new employees

• Updated management on a regular basis through reports, email, and presentations. Maintain

spreadsheet documenting user info, hardware assets, software licensing, MAC addresses, serial

numbers and asset tags, etc;

• Train users to use newly implemented SharePoint trouble ticket system. Documented and

maintained supply of all required inventory. Backup, re-image and migrate user data.

• Ensure all users have the resources, equipment, or applications they need to do their job. Provide

access to network shares, printers and scanners. Request network registrations, e-mail account

creation, and VPN access from headquarters in Japan per company protocol.

• Performed regular maintenance of company peripheral network devices-printers and scanners

• Co-ordination with vendor with different level

• Troubleshoot browser issues and access to intranet sites. Install FTP clients and assist with FTP

downloads Deal with multiple platform password problems

• Train users on use of Secure ID VPN. Assist employees with multi-media equipment for

presentations in TV/conference rooms. Configure VOIP phones and voice mailboxes for new

employees.

Environment: Windows XP, MS Exchange Server, Microsoft Office, Citrix Connections, VPN, RDP,

IBM Maximo Ticketing System, Tivoli Service Request

Quality Assurance (Software Tester)

Employer: ZDSPL (Tamil Nadu, India) June 2003 –

May 2006

Client: Oxford University Press

Responsibilities

• Involved in the Quality Assurance Analysis and Testing of Digital Asset Management System

(DAMS).Created databases and tables in SQL

• Developed a test database in Microsoft Excel to conduct Data driven test

• Developed Test cases for Roles and Property Modules (Admin, user and super user)

• Involved in the Regression Testing of Property Module with different Data (Data driven Test)

• Used Pre-Execution checklist to verify that the environment is ready for testing

• Executed all the test cycles

• Documented the successful or unsuccessful completion of each test condition in the Excel or Test

Director script Repository

• Verify Actual results against Expected results and investigate discrepancies

• Report any defects in the Excel or Test Director Database

• Fix and component Test defects. Error analysis with using different browsers like Internet

explorer, Safari and Fire fox with using MAC and Windows environment carried out extensive

testing with the Win Runner, testing tool with different test cases, which reflects the various real

time business situations. Test results analyzed and suitable corrective actions were suggested

• Communication with the developing team and created periodical status reports

• Involved in Extensive testing of various situations along with the implementation team, resolved

the issues and problems. Used Test director for bug tracking

• Developed automated test scripts using Win Runner and played back. Analyzed the test results

generated by Win Runner and triggered suitable corrective actions

• Performed some Manual Testing of DAMS

Environment:

Win Runner, Test Director, Java, SQL, Windows XP and MAC operating systems, Microsoft front Page,

ASP, and Visual Basic

References:

Consuelo Cosio - 323-***-****

Carrie Jones – 310-***-****

Sang Moor – 213-***-****

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