Leslie T. Ho

**** **** ****** *****: 408-***-****

San Jose, CA 95135 Email: acfi3d@r.postjobfree.com

SYSTEM ANALYST

Expertise in all facets of IT Application, Analysis, Support, and system

administration with a focus on operational performance and efficiency.

Proven ability to collaborate with a diverse team to meet and exceed

project and departmental objectives. Demonstrated excellence in providing

top tier support while focusing on enhancing internal processes and

optimizations with little down time. Instrumental in streamlining and

improving processes, enhancing productivity, and implementing technology

solutions. Proven proficiency in Oracle JD Edwards Application

Administration, multiple platforms (Windows, AS400, UNIX, and Netware) and

All Windows Platforms. Experienced in Oracle JD Edwards & Mesa

application implementing, upgrading, and supporting.

Areas of Expertise

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Cross-Communications Project Management Application

System/ Network Risk/ Security Mitigation Management

Administration New Process Development Troubleshooting

Strategic Testing and Implementation Case Management

Planning/Analysis Database Design & Management Productivity

Systems Installation, Network Connectivity Issues Improvement

Configuration & Upgrading

User Training & Support

Skills

Application Support [pic]

. Assess and prioritize issues, collaborating directly with customers to

ensure proper resolution to application issues including management

and supervision.

o Oversee Oracle JD Edwards & Mesa application administration,

Windows, Netware, IBM AS400 administration, LAN.

o Duties included JDE and Mesa user administration, user training,

and security setup.

. Differentiate between non-critical and critical problem symptoms, and

devise solutions, perform reporting and implement acceptable fixes

and/or patches for issues.

. Plan and coordinate all application upgrades and ensure thorough

testing and deployment.

. Work with development teams to provide root-cause solutions to

recurring issues.

. Establish and contribute to all key departmental operating procedures

around governance, project management, software lifecycle management,

change management and application security controls.

. Provide application support to internal users including the in-depth

analysis of technology solutions.

Analysis and Development [pic]

. Recruited to provide analysis, design, development, documentation,

implementation, training, maintenance and user support of business

systems.

o Coordinate all software development projects, system integration

and IS department operations.

. Instituted safeguards to ensure compliance with business processes,

customer requirements, and end-user configuration planning and

documentation.

. Improved productivity and performance throughout the department as

Team Leader.

. Arranged and managed support personnel schedules for maximum

efficiency.

. Deployed and maintained new product features and intelligence for

account expansion and development.

. Worked with developers to produce application improvements to address

issues and mitigate risk.

Leadership[pic]

. Developed and maintained deep knowledge and specialization in a

relevant enterprise product or technology.

. Utilized progressive technical ability to resolve highly complex

issues.

. Coached, mentored, and guided employees to improve team technical

skills.

. Provided technical assistance to help resolve issues relating to a

variety of enterprise technologies.

. Researched and reproduced technical issues and implemented solutions

to complex issues.

Achievements[pic]

. Involve in providing tier-2 support ongoing JDE systems including

Purchase and Inventory Control systems, Sales and Distribution

systems, Finance (A/R, A/P, GL, Fixed Asset) systems using design

tools including: C, Command Language (CL), Query AS400, SQL, World

Writer, Crystal Reports, and other development tools.

. Focused on Cycle Count, Plan Master, RMA, MRP, Barcode labels, and SLI

(Shipping Letter Instruction) forms.

. Develop, build, and maintain interfaces between JDE and RMA, MRP, MPL

applications.

. Create JDE procedures and documents with UPK.

. Install all needed JD Edwards Program Temporary Fixes and involve in

software upgrade from 6.1 to current 9.2 version.

. Responsible for testing new functionality and enhancement to ensure it

is in compliance with user requirements.

. Implement network services include network printing, fax, E-mail,

remote access, wireless network, and IBM 5250 emulator.

. Research, Design, Implement, and Install Unanet web based Expenses

Report System enable anywhere anytime collection employees' expenses,

saving company 60% yearly fee.

Work History

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Supertex, INC., Sr. Systems Analyst, Sunnyvale, CA 2000 - 8/15/2014

Supertex, INC., Programmer/ Analyst, Sunnyvale, CA 1989 - 2000

Education & Training

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Bachelor of Science, Computer Science, California State University,

Hayward, CA

Completed over 150 quarter units of Computer Science and Mathematics

courses.

SQL Server and Administration

Unanet Administration for Time and Expense Management

Hardware

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. Cisco Router

. Switches

. Wi-Fi Access Point

. Dell PowerEdge, Dell Precision, HP

. Laptop, Network Routers / Hubs

. IBM AS400

Software

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. UPK

. Crystal Report

. Report Writer

. Excel

. Word

. PowerPoint

. Outlook

. Access

. Visio

. SQL

. Symantec Antivirus Protection

. Barracuda Web/Spam Filtering

. Symantec Backup Exec

. ArcMail Defender

. Open VPN SSL-Explorer

. WebEx

. PC Anywhere

. VNC

. Ghost 8, Acronis True Image

Contact this candidate