Kevin Griffith

*** ***** **** *****

Hendersonville, TN 37075

Home 615-***-****

Professional Summary

I am a healthcare IT consulting professional with expertise in Epic’s Resolute Professional Billing and

Resolute Professional Billing Claims. I previously supported Allscripts Vision PM system for 10 years and

have over 20 years combined experience in revenue cycle management, system implementation and

maintenance, SQL scripting, and end-user training. I am certified in Epic Resolute Single Billing Office

Administrator and have been working on his most recent project (Resolute PB) since October 2012.

Experience

Aug 2011 - Current CTG Healthcare Solutions Dallas, TX

Remote Support Analyst

EPIC Resolute PB Support (Oct 2012-current)

• Provide Resolute PB support for Inova Health System, including

• Design, build and testing for all facets of Professional Billing and Claims, including:

o Charge Router – Extensive work on router review WQ build and charge router profile build.

o Charge Review – Assisted client with charge review WQ clean-up including evaluating

effectiveness of routing and error rules to minimize duplication and reduce the time required for

future maintenance of WQs and related rules.

o Claim edit – Evaluate and resolve claims-related issues including build for WQs, rules, and forms

(both paper and electronic) for the business office.

o Followup – Helped current client restructure and enhance very generic followup WQ profile they

implemented initially, allowing them to better prioritize work based on their current business

office followup dept.

o Remittance – Provide RMO build as needed, troubleshooting and resolving a number of remit-

related issues, including remit validation extensions to address a contractual posting problem

which ultimately saved a significant number of man hours required for potential clean-up.

o Assisted in general PB build-related issues including the setup of global billing, new vs estab

functionality.

• Prioritizes enhancement and break-fix requests utilizing Sharepoint-based ticket tracking system, also

creating/maintaining views utilized by my team to better track/target open tickets to speed up resolution.

• Maintained weekly status reports for PB build team and met with management to evaluate work effort and

implement any recommended changes to enhance productivity.

• Troubleshoot questions and problems from end users including site managers and business office

directors/supervisors.

• Manages resolution of project issues, escalating them to appropriate decision making staff and change

control management team.

• Works with Epic technical support to troubleshoot/resolve professional billing – related issues.

Allscripts Vision support (Aug 2011- Oct 2012)

• Provide remote client support for outgoing legacy application, Allscripts Vision Practice Management

System for hospital in Tyler, TX.

• This includes character and GUI application support, master file maintenance, custom SQLs, Cognos

Impromptu report writing, system upgrades, month-end financial reporting and daily monitoring of

system performance.

Dec 2000-July 2003 Tennessee Orthopaedic Alliance Nashville, TN

Feb 2005 - Jul 2011

Data Analyst and Billing System Admin

• Responsible for software/client support for Allscripts Vision Practice Management System. Includes onsite

and remote end user support, system testing and upgrades, and user training.

• Handle all report writing (Cognos Impromptu) for multiple departments including finance, marketing,

scheduling, and Central Business Office.

• Use of report writer and dbaccess (sql) for data mining purposes.

• Developed spreadsheets to help in daily/monthly financial tracking.

• Provide some additional hardware support when needed.

Feb 2000 - Dec 2000 Medical Manager Southeast, Inc Tampa, FL

Software Trainer

• Responsible for training new and existing clients in the classroom setting and also onsite in the use of

Medical Manager software.

• Provided onsite implementation support for numerous go-lives.

1989-1993 Medical Management Services Nashville, TN

1998 - 2000

2003 - 2004

AR Billing Manager

• Worked 3 years 1989-1992 as a billing/collection representative. During the last year I was promoted to

supervisor for the billing staff.

• Returned in 1998 to assist the Office Manager in the billing department and aid in selecting and converting

to a new billing system. (Medical Manager).

• Returned again in 2003 as Office/Billing Manager until company downsized due to loss of primary client.

1995-1998 MileStone Healthcare Dallas, TX

Patient Billing Manager

• Manage the billing staff at the corporate billing office where we performed all billing and collections for our

long term care facilities, hospital contract therapy services, and outpatient therapy clinics.

• Handled daily and monthly reporting to CFO, billing software training for new billing employees and clinic

business office managers, monitoring productivity and A/R numbers, policy and procedure issues, and

department staffing.

1993-1995 The Rehab Group, Inc. Brentwood, TN

Accounts Receivable Director

• Responsible for directing the business managers at the company’s 20 outpatient therapy clinics. Provided

support on billing/reimbursement issues, staffing issues, collection goals, and developed a quarterly

incentive program to improve collections. (Maintained an average of 60 days in A/R company-wide).

• Supervised billing system installs and trained new business managers on the Medical Manager system.

1988-1989 Meridian Healthcare Timonium, MD

Medicare Electronic Billing Agent

• Billed Medicare electronically for all enteral feeding products for 16 nursing facilities in the Baltimore area.

Reduced receivables by 55% in 6 months.

Skills

I have worked with several different billing software packages including Epic Resolute PB, Allscripts Vision, GE

Centricity, Medical Manager, EXT, and Meditech.

Visual Basic coursework

Experienced in Microsoft Excel (pivot tables, formulas)

SQL experience

Cognos Impromptu BA Report writing skills

Certifications

Resolute PB SBO Administration – April 2013

Education

1981-1983 Louisiana State University Shreveport, LA

Computer Science, Business Administration

1983-1987 Louisiana State University Baton Rouge, LA

Sacred Music, Education

B.A., Sacred Music

References

Lisa Glick, Former PB team member and team lead 270-***-****

Jon Johnson, Former PB co-worker 701-***-****

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