Customer Service Representative
Resume:
Terri R. Walker
**** * ****** ** ( Washington, DC 20020 ( acfhst@r.postjobfree.com ( (202)
Summary of Qualifications
A SELF-STARTING CREATIVE INDIVIDUAL WITH DEMONSTRATED ORGANIZATIONAL AND
PLANNING ABILITIES. WORKS WELL INDIVIDUALLY OR AS PART OF A TEAM. A
RESULTS-ORIENTED, DEPENDABLE PROFESSIONAL WITH DEMONSTRATED KNOWLEDGE AND
EXPERTISE IN OFFICE AUTOMATION AND ADMINISTRATION, EVENT MANAGEMENT,
SALES/RETAIL, CASHIER, AND CUSTOMER SERVICE. EXCELS IN A FAST-PACED
ENVIRONMENT AS WELL AS PROVIDING OUTSTANDING CUSTOMER-CENTERED SERVICES PER
ENCOUNTER WHICH INCREASES RETENTION WHILE ULTIMATELY IMPACTING THE BOTTOM
LINE FAVORABLY.
Professional Experience
RANDSTAD FEB 2011 - OCT 2012, AUGUST 2013 - PRESENT
Inbound Call Representative Falls Church, VA
A leading employment services provider with hundreds of client-dedicated
locations nationwide.
. Answered inbound calls from prospective customers, explaining the various
types of services or products being offered.
. Developed the ability to identify customer needs through open-ended
questions and a consultative selling approach.
. Quoted accurate prices, service dates, and payment terms and persuaded
prospective customers to purchase various products and services.
. Transferred and routed calls to appropriate departments.
Lawrence Street Industries Oct 2012 - Aug 2013
Customer Service REPRESENTATIVE Hyattsville, MD
Trucking company that works with construction debris and general trash pick-
up.
. Conferred with customers by telephone or in person to provide information
about products or services, take or enter orders, cancel accounts, or
obtain details of complaints.
. Kept records of customer interactions or transactions, recording details
of inquiries, complaints, or comments, as well as actions taken.
. Checked to ensure that appropriate changes were made to resolve
customers' problems.
. Determined charges for services requested, collect deposits or payments,
or arrange for billing.
. Referred unresolved customer grievances to designated departments or
staff for further investigation.
G4S SECURE SOLUTIONS, INC. August 2009- February 2011
SECURITY OFFICER Washington, DC
. Checking and protecting building entrances and exits
. Preparing and documenting incident reports
. Monitoring and operating control room
LIFE SAFETY/EMERGENCY RESPONSE OFFICER
. Performing first response duties in event of an emergency
. Maintaining first-aid and CPR certification
ACCESS CONTROL AGENT
. Monitoring and operating front desk and front door security equipment
. Maintaining logged records of visitors and guests entry to building
CUSTOMER SERVICE REPRESENTATIVE
. Providing directions and way finding instructions for visitors and guests
. Accommodating the special needs of building visitors and patrons
. Providing friendly telephone, email and face-to-face customer support
. Corporate Receptionist
Edward Waters College Jan 2007 - Mar 2009
Student Activities Event Planner (Intern) Jacksonville, FL
A private, historically black college located in Jacksonville FL.
. Created and filed documents and spreadsheets to concerning various
activities and events.
. Researched and compared various event rental quotes.
. Corresponded with clients throughout the entire planning process.
. Assisted in set-up and break-down at event site.
. Coordinated event staff schedules and tasks.
. Maintained event and associated automated databases.
. Maintained monthly event calendar.
ADT Security Services Jan 2008 - Jul 2009
Appointment SCHEDULER Jacksonville, FL
Providing home and business security monitoring services nationwide.
. Solicited products and services while working in the Call Center, talking
to existing customers as well as new prospects.
. Met a monthly quota of $2,000 in sales.
. Provided knowledgeable and personable customer service throughout the
decision-making process and overcoming objections from wavering
customers.
. Performed market research surveys on customer needs and requirements.
. Prepared weekly sales reports for the sales team and sales management.
. Generated repeat business through successful client follow-up.
. Analyzed and resolved scheduling problems.
Arden B May 2006 - Nov 2009
Sales Support Arlington, VA
Offers cutting edge women's apparel without the couture prices.
. Assembled wardrobe for various clients
. Greeted Customers assuring that customers received personal attention and
outstanding services.
. Operated computer-functional cash register.
. Completed monthly floor-sets, price changes, markdowns.
. Maintained up keep of store's appearance
PROFESSIONAL TRAINING AND DEVELOPMENT
Edward Waters College May 2009
Major: Mass Communication (Received B.A. Degree) Jacksonville, FL
Eastern Senior High School May 2002
Graduated: High School Diploma Washington, DC
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