M ichelle Marsh

**** ******* ***** ** *****, Tx 75023

acfhsl@r.postjobfree.com

Tel: 214-***-****

A business professional with ambition to succeed. Work well in a team environment while also working

efficiently on my own. Excellent networking, organizational and communication skills.

FedEx Services, Irving, TX March 2011 – Present

Account Executive inside Sales

- Manage a 3 million dollar territory in San Antonio, Tx

- Work closely with Field Sales and Operations

- Stay engaged with accounts to retain and grow existing business while also bringing on new accounts

- Grew International business 30% by quantifying the savings with the services we offer shipping with

FedEx versus USPS. Enter, negotiate and present pricing proposals.

- Recognized as spot light winner for outstanding efforts 11 months consecutively.

- Outstanding performance awards 19 FY13, 26 FY14 and 9 so far in FY15

- Closed 1.2 million dollar global account in FY14.

- Hold quarterly customer business reviews with top 25 accounts

- Engage the customer to find the right software solution for their shipping and business

- Territory visit quarterly to retain business and find new business.

- Met or exceeded quarterly goal since joining FedEx .

- Work closely with Package & Design Lab to ensure customer’s packages meet shipping requirements

- Team lead serving on the FedEx Authorized Ship Center committee and Software Solutions

- Team lead serving on the committee for FedEx functions, community service & fund raising.

- New Hire Mentor

Auburn University, Auburn, AL December 2010 - February 2011

Survey Administrator

- Worked for the Government Department at the University conducting surveys for the state of Alabama. -

Compiled information to send to the state that addresses public concerns and opinions.

National Envelope, Enins TX May 1997 - June 2002

Outside Sales Representative

- Made sales calls and manage a territory in Texas, Arkansas and Tennessee.

- Worked with distributor Sales Representatives in the field to help maintain and grow business.

- Worked closely with customer service and estimating to ensure customer satisfaction.

- Held sales meetings with distributor’s Sales Representatives to educate on new products and

how to market to their customers.

- Met or exceeded monthly sales goal.

- Grew territory overall by 25%.

National Envelope, Garland, TX December 1992-May 1997

Customer Service Manager

- Managed customer service representatives.

- Estimated large envelope bids.

- Held customer service training classes.

- Worked closely with scheduling, production and shipping to ensure customer orders were delivered on

time.

- Managed top customer’s accounts and work with sales to ensure customers’ needs are met.

- Presidents Club Winner.

Sales Manager (Aug 1987 – Dec 1992)

Trailer Delivery Service, Longview, Texas

- Manage personnel

- Customer relations and sales

- Work closely with t railer manufactures and t rucking companies to ensure t imely delivery

of new semi-t railers.

Reservations Manager (Jun 1986 – Aug 1987)

Holiday Inn Riverfront, St. Louis, Mo

- Oversee all reservations and personnel in the department

- Submit a weekly forecast and strive to meet or exceed these numbers

- Manager on duty once a month for the weekend to oversee reservation and front desk address any

guests concerns.

Terminal Manager (Jun 1983 – Apr 1986)

Mobile Express, Charleston, Illinois

- In terview and hire owner operators.

- M anage dispatch department.

- H andle quotes to customers on freight shipments.

- Work with customers to secure loads for shipment and coordinate with dispatch to insure

t imely pickup and delivery.

Skills

Microsoft Office including Word, Excel and PowerPoint, www.salesforce.com, Go To Meeting and HD

faces

Volunteer Work

June 2011 – Present – Volunteer for United Way on various projects.

June 2002 – September 2009 Volunteer at Meadows Elementary school Plano, TX. Help the 4th grade

teachers in the class room, work with bilingual students on their English speaking and reading.

Stonebridge Country Club 2007- 2008 Vice President of the women’s golf league.

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