Kawoos Naserie

+1-416-***-****

acfhsj@r.postjobfree.com

LinkedIn: Kawoos Naserie

Personal Profile

Having experience in customer service and sales allowed me to be more personable with my audience. These

skills are shown through my work ethics as being a top performer within my past work experiences with sales and

retail in which I have had an opportunity to be an effective leader as well. Product knowledge and customer service

have given me a forefront on proper Customer Relationship Management, which is a personal trait I deliver throughout

my services. As an adamant traveller, my skills and attributes adapt to different cultures and lifestyles which show that

I have the ability to adapt in any workplace. With these skills I have possessed in the past, it has given me the ability to

know the basics before leading a group of individuals towards a successful future.

Education

Centennial College Business Admin. Marketing Toronto, On

Sept. 2010 April 2014

Business Ethics

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Business Analysis

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Interactive/Digital Marketing

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Sales and Team Management

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Waterford Institute of Technology Waterford, Ireland

January 2014 May 2014

Strategic Marketing

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Brand Management

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Market Research

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Global Strategic Chanel Marketing

•

Professional Experience

Rogers Communications: Pickering, ON

(April 2006

June 2008,

June 2013 Dec 2013)

Sales/Account Management

Managed team of 6,sales in Rogers products; home phone, internet and cable

Organized daily quotas and requirements; files containing clients orders

Achieved sales targets on a monthly basis by planning and implementing tactics

Provided customer service to ensure customer satisfaction

Regulated lessons to peers on new products and promotions

Maintained an organized portfolio of customers comments and responses to products

Strong International Training College: Hangzhou, China – (August 2011 June

2012)

English Instructor

Arranged sales presentations for recruiting students from other cities

Achieved quotas and received many bonuses/awards for recruitment

Recording working hours and keeping effective communication methods with fellow peers

and clients including daily reports regarding daily activities

Administered/supervised after school activities; supervising, while following procedures

Organized field trips to various large cities; tickets, staying attentive for lost students

Took initiative towards Chinese lessons in order to understand my students and to assist

me throughout my stay

HBC (The Bay): Pickering, ON

(August 2003 April 2009)

Senior Associate

Point of sale customer service representative; upselling and providing customer satisfaction

Acknowledged customers comments and complaints

Proven records of sales targets and quotas within the company

Provided training for new employees; involving procedures and regulations

Worked in human recourses office organizing files and making reference calls

Knowledge of all departments and procedures within

Skills & Experience

Leadership Distinction Certificate; Centennial College

Microsoft Office Suite; Word, PowerPoint, Excel, Access, WordPress, Web Research

Oxford Seminars TESOL/TESL/TEFL Certification; Oshawa, On; November 2010

Travel; Culture & Food (Europe, China, Ireland)

Foreign Languages: Spanish

Universidad de Vina Del Mar (July 2014)

Universidad de Pamplona (August 2013)

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