Rhonda French

Customer Service Representative

Satsuma, AL

acfhse@r.postjobfree.com - 251-***-****

Exceptional customer care professional who addresses inquiries and resolves

problems as they arise.

WORK EXPERIENCE

Customer Service Specialist

H&R Block - Saraland, AL - December 2013 to Present

Scheduled and confirmed appointments.

Follow-up calls with clients.

Received cash, credit and electronic payments.

Reconciled cash drawer at the end of business and prepared funds for deposit.

Ordered and maintained all office supplies and forms.

Opened/closed office each day (Key holder)

Heavy data entry.

Assisted with marketing.

Customer Service Representative

Alorica - Saraland, AL - October 2012 to October 2013

Answered an average of sixty calls per day by addressing customer inquiries,

solving problems and providing new product information.

Managed call flow and responded to technical support needs of customers.

Resolved customer issues in a clear, courteous and straightforward manner.

Demonstrated professionalism and courtesy with customers at all times.

Identified and solved technical issues with a variety of diagnostic tools.

Accepted credit card payments via telephone.

Provided exceptional customer for Verizon Wireless business and residential

customers.

Office Assistant

M&B Abstracting - Satsuma, AL - March 2011 to September 2012

Filed paperwork and organized computer-based information.

Managed and reviewed filing and office systems.

Executed basic banking and bookkeeping tasks.

Assisted with title searches for both commercial and residential properties.

Clinical Support Representative

CPSI - Mobile, AL - March 2006 to February 2011

Quickly responded to and resolved all customer service issues in a timely

manner.

Managed call flow and responded to technical support needs of customers.

Resolved customer issues in a clear, courteous and straightforward manner.

Demonstrated professionalism and courtesy with customers at all times.

Identified and solved technical issues with a variety of diagnostic tools.

Resolved problems with malfunctioning products.

Conducted research to address customer concerns.

Asked open-ended questions to assess customer needs.

Radiology Technologist

Providence Hospital - Mobile, AL - June 1990 to February 2006

Entered patient, procedure and equipment into computer system.

Conducted venipuncture and other CT procedures.

Prepped and draped patients in a sterile fashion.

Monitored ultrasonic patterns on soundwave display screen and captured

high-quality readings.

Explained procedures to patients to reduce anxieties and increase patient

cooperation.

Moved transducer over specified area of body to produce images.

Photographed images of organs shown on display module.

Maintained detailed records of test results by entering data and patient

information into computer.

Oriented and trained new staff on proper procedures and policies.

Tailored care to meet the specific needs of each patient.

Offered age-appropriate patient care before, during and after exams.

Followed all appropriate procedures to minimize patient's exposure to radiation.

Completed fluoroscopy exams and other special procedures.

EDUCATION

Two Year Certificate in Radiology Technology

University of South Alabama - Mobile, AL

High School Diploma in General Studies

McIntosh High School - McIntosh, AL

SKILLS

Exceptional communication skills, quick learner, multi-line phone talent, creative problem solver, articulate and

well-spoken, customer service oriented, MS Windows proficient, flexible, accurate and detailed.

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