Joseph Biancone

Cell: 908-***-**** Email: acfhrb@r.postjobfree.com

Experienced IT professional offering comprehensive technical and managerial skills with exceptional problem

solving abilities.

TECHNICAL SKILLS:

Hardware: IBM compatible PC’s, Ethernet hardware (NIC’s, Switches, RJ 45 cabling and Wireless), Patch Panels,

Blackberries, Lenovo Laptops, Dell Power Edge 1955 rack mountable PCs, IPC Turrets

Software: Windows XP/7, Windows Server 2003/2008, Blackberry BAS, Microsoft Office 2007/2010, Mcafee Antivirus,

Symantec Ghost,Active Directory, DameWare NT Utilities, Websense proxy

Market Data Applications: Bloomberg, ThomsonOne, CapIQ, SNL, Fidessa, EzeCastle, Rediplus, CRM, Hydratrade,

Sophis, Morcom

PROFESSIONAL EXPERIENCE:

Celgene Pharmaceuticals, SR Service Desk Support, Basking Ridge, NJ (Consultant) November 2012 present

Provide global Helpdesk support for all users and departments

Process and escalate user MAC requests

Manage and monitor trouble tickets from Origination to completion

Support Windows XP and Windows7 Operating systems

Push software packages to users pc’s via Altiris

Manage Ipad’s and Iphones via Good Mobile and Airwatch management console

Provide Blackberry support via BAS console

Provide Cisco VPN support

Evaluating pertinent KO articles to be imported to Service Now ticket system

Savient Pharmaceuticals, Desktop Analyst, East Brunswick, NJ (Consultant) June 2012 – August 2012

Monitor Helpdesk Ticket queue and escalations

Coordinate telecom site move preparations and surveys

Manage equipment retrieval process and coordinate with vendor

Provide Desktop Support for all users and executives

Support Windows XP, Windows7, MAC and Operating systems

Manage Mac Ipad’s via Mobile Iron management console

Provided Cisco and Microsoft VPN support

EUS Networks, Technical Account Manager, New York, NY (Consultant) December 2011 – April 2012

Manage client relationships and provide technical assessments and evaluations

Managed all client projects from conception to completion

Provide Onsite support for firms in various industries such as financial, media and retail

Evaluate client environments and provide solution that adhere to SDLC standards

Perform remote system maintenance and administration for clients

Configure and schedule client system backups

Support Bloomberg, Thompson and Pinksheets for financial institutions

Support Windows XP, Windows 7, MAC and Linux Operating systems

Provided Cisco and Microsoft VPN support

First NY Securities, Trade Floor Support, New York, NY (consultant) April 2011 – November 2011

Provided Desktop Support for traders and all other departments

Managed and supported Midtown satellite office of traders and ops department

Monitored trouble tickets and provide accurate status to users

Provided support of Cisco IP phones and BT Turrets

Managed Cisco IP phone accounts with Cisco call manager software

Performed user equipment moves and IDF patch management

Provided support for Blackberries and other mobile devices

Provided remote administration via Goverlan software

Provided On Call after hours support for all business units

Supported Crestron and Tamburg videoconference systems

Moelis & Co, Technical Service Analyst, New York, NY (consultant) October 2010 – April 2011

Provisioned all new hire market data services requests

Responsible for all leaver management including cancellation of all market data services

Evaluated and provision all market data entitlement requests

Managed updating market data inventory system

Primary contact for all US related market data support issues

Provided Helpdesk and Desktop Support for all offices

Created Windows user and email accounts with desired rights for network access

Created internal and external email distribution lists

Performed blackberry acct administration on BES

Supported Crestron and Tamburg videoconference systems

Performed support for Cisco phone systems and polycom phones

Royal Bank of Canada, Helpdesk Team Lead, New York, NY March 2007 – October 2010

Actively monitor and manage trouble tickets and provide accurate status to users

Attended weekly status meetings with management

Interviewed and mentored all new Helpdesk and Desktop Support members

Ran daily and weekly status reports to identify trends and compared metrics

Performed performance evaluations for service desk employees

Managed projects as needed

Provided order desk status and escalations for new and pending HW/SW requests

Exclusively managed and deployed all new RSA VPN tokens for capital markets users

Provided Trade Floor/Desktop and remote support for all capital markets users

Manage user accounts in Active Directory and Blackberry Enterprise Server

Provided remote and VPN support

Provided On Call after hours support for all RBCCM business units

Oppenheimer funds, Desktop Support, New York, NY (consultant) May 2006 – September 2006

Provided desktop Support for market data applications and trading systems

Performed corporate desktop migration from 2000 to XP Professional

Provided Blackberry support for users and executives

Create Ghost and SYSPREP images

Manage new equipment and asset tag info

Pequot Capital Management, Desktop Support, New York, NY (consultant) Feb 2006 – April 2006

Deployed a new trading floor including cabling, IPC turrets and PCs

Provided Trade Floor/Desktop Support for traders and all other business units

Provided support for all market data and trading applications

Conducted corporate desktop migration from 2000 to XP Professional

Created monitor and escalate trouble tickets with Heat tracking software

Epana Networks, Network Administrator, New York, NY (consultant) October 2005 – November 2005

Provided all levels of technical support in house and for remote sales offices

Created windows user and email accounts with desired rights for network access

Coordinated corporate migration from Exchange 2000 to 2003

Built and maintained corporate images for Desktops and Laptops

Created Blackberry accts and supported devices

Evaluated and tested new products and equipment

Instructed sales reps and managers with new product functionalities

Created documentation on new products as well as departmental procedures

Lord Abbett, Network Technician, Jersey City, NJ (consultant) June 2005 – October 2005

Provided Trade Floor/Desktop Support for Traders and all other business units

Provided support for all market data and trading applications

Processed MAC requests as well as new hardware and software purchases

Monitored trouble ticket activity and escalations with Magic ticketing software

Coordinated meetings with vendors and consultants for various projects

Created Windows user and email accounts with desired permissions to network resources

Net2phone, Jr Helpdesk Manager, Newark, NJ Feb 2003 – March 2005

Managed the primary Helpdesk functions as well as 2 desktop technicians

Managed corporate migration from Trackit to Remedy ticketing software

Interviewed and mentored all new Helpdesk members

Ran daily and weekly status reports to identify trends and compared metrics

Performed performance evaluations for service desk employees

Build and maintain corporate images for Servers, Desktops and Laptops

Provided support for Blackberry devices

Maintained users Active Directory and Exchange 2000/2003 accounts

Supported remote users Citrix connections

Installed and configure printers for desired functions

Updated security threats and software patches via Patchlink software

Provided desktop and remote support for all users

Created Windows user and email accounts with desired rights for network access

Maintained mailbox and network share size quotas on SAN

Performed server back ups and re stores

Administration of Children Services, Desktop Support, New York, NY (consultant) July 2002 – Feb 2003

Created NT user and email accounts with desired rights for network access

Assigned IP addresses and configurations for DHCP, DNS and WINS

Desktop and network support for over 2500 users

Installed Windows NT operating systems on workstations and servers

Installed and configure printers for desired functions

Net2phone, Desktop Support Team Lead, Newark, NJ April 2001 – January 2002

Monitored and managed Desktop Support team ticket que

Attended weekly status meetings with management

Interviewed and mentored all new Desktop and Helpdesk members

Provided Desktop Support for all business groups

Supported users Palm Pilots and Blackberry PDAs

Managed the initial corporate equipment lock down event

Natsource Energy Brokers, Telecommunications Analyst, New York, NY September 2000 – April 2001

Consistently Managed voice/data and ring down line installs between clients and vendors

Managed over 400 direct ring down circuits with clients and Telcos

Managed and resolved technical issues with Telco and Client CPE equipment

Analyzed and reduced redundant client circuits providing saving in excess of 120k annually

Effectively managed evolving internal corporate projects and exceeded expectations

Working knowledge of IPC MX turret phone system equipment

Provided Trade Floor/Desktop Support for brokers and all other business units

EDUCATION:

Actively pursuing PMP certification

Completed 35 hour training 7/14

DeVry Technical Institute, North Brunswick, NJ

Associates Degree in Telecommunications Management 6/03

The Chubb Institute, North Brunswick, NJ

Diploma in Network Engineering / Data Communications 6/00

INTERESTS AND ACTIVITIES:

Golf, Skiing, Fishing, Playing sports, Real Estate, New technologies and methodologies

Contact this candidate