Kimberly Thatcher, * Charles Court, Annandale, NJ

908-***-****

acfhoz@r.postjobfree.com

Kim recently completed her Associates degree in Information Systems and

Technology, and has approximately one year of Helpdesk support experience.

She is seeking an opportunity where she can continue to grow, enhance her

Network knowledge, and contribute her diverse technical & prior business

background. Kimberly is an outgoing professional with excellent

communication skills, both verbal and written, has excellent listening skills and

follow through, and enjoys helping others and building relationships. Ready to

relocate for the right opportunity.

EDUCATION

A.S., Information Systems & Technology, 2013

Raritan Valley Community College, NJ

Pursuing Bachelor’s degree, evenings currently have 90+ Credits.

Computer Programming Certificate, 1993

Middlesex County College, NJ

COMPUTER SKILLS

MS Office Suite: Word, Excel, Powerpoint, Access database.

SCCM, VPN, ACTIVE DIRECTORY, Teamviewer, Showmypc.

Windows XP & 7, Mac OSX, DOS, MPE/iX, System 38,

IBM AS/400, HP3000 (mini) & IMAGE

XHTML/HTML, COBOL, CICS, C, BASIC, Cognos Powerhouse, both HP3000

and IBM (formally trained), Image/SQL.

EXPERIENCE

CANON SOLUTIONS AMERICA 02/2013 Present

IT Support SPECIALIST

Help Desk, Tier 1 & 2 support. Work with a helpdesk team of 30, to support

approximately 200,000 end users, ranging from temp workers to executive

staff. On an average day, close 100 tickets using an in house system.

Windows 7 & XP Operating Systems support & troubleshooting for desktop and

-

laptop hardware.

Using SCCM, install applications, troubleshoot & test.

-

Re image and maintain desktop and laptop systems to standard specifications.

-

Using IP technology to assist with an assortment of PC issues.

-

Active directory activities, security, Internet & network.

-

Password maintenance: Oracle access spreadsheets, SAP & Brunet,etc. IT

-

department supports nearly 200,000 employees.

Set up & trouble shoot smartphones for Copier technicians, executives. Ensures

-

security procedures are enforced.

Create and administer clear, concise documentation. Inventory and Asset

-

Management of all IT equipment.

Complete ownership of all IT related issues on site.

-

Effective communication to escalate resolution of problems.

-

INNOVATUS TECHNOLOGIES LLC 06/10 2/2013

Desktop Support Analyst (Temp Position)

Help Desk 2nd level support. For Home Nursing Solutions. As

users/managers request, design and create reports defining

selection criteria via MS Access, advanced MS WORD (styles,

templates, macros) higher level applications support. Support both remotely

and in person. Troubleshooting at an advanced level.

Consulting positions Sept 2007 May 2010

Crayola, Using MS Access, develop scripts and extract data as required for

management application requests, Run daily & weekly jobs, maintain

database of master codes, process orders, modify etc.

Colgate Palmolive Prepared and formatted data in Excel to

upload to SAP database using Legacy System Migration

Workbench. Parse data for accuracy. Created Excel pivot tables

to prepare date for upload. Completed LSMW Upload on a weekly

basis. Review progress with team to assign all tasks and remain on

schedule.

Advanced Network Systems, LLC 1991 2007

Managing Partner, Consulting Business Co operated and

managed all aspects of successful IT consulting business. Provided

services to large accounts such as Rodale Press, Agfa, Hoechst

Celanese and many other large clients.

Earlier programmer analyst work (1995 1998) utilizing

Cobol and Cognos on HP3000 and AS/400.

OTHER ACTIVITIES include numerous volunteer programs and

coaching.

Contact this candidate