Shanta Hughes

**** *********** **** *** *

Louisville, KY 40216

acfhf7@r.postjobfree.com

502-***-****, 502-***-****

WORK EXPERIENCE

Customer Service Rep

**/**** – Current Gannett, Louisville KY

• Handle inbound requests from customers, by phone, e mail, or written correspondence, promptly and

accurately.

• Answer customer questions and resolve customer issues with first call resolution

• Data entry of customer information, including address, email, payment methods, orders, etc

• responsible for answering calls from internal and external customers and to assist on a variety of issues

such as: new subscriptions, delivery issues, invoice questions, e edition troubleshooting questions,

vacation holds, payments, stop calls and “other” calls.

Lead Recruiter/Scheduler

08/2013 – 01/2014 Adecco, Louisville KY

• Candidate processing including meeting and greeting candidates at the onsite facility.

• Interviewing, creating quick apps, completing files in Adecco system, initiating reference checks; make

hiring decision.

• Sends remote testing and USV, facilitate Oral Stat drug screens onsite.

• Provides job overview and sets expectations for associate while on assignment

Recruiter

9/2012 – 07/2013 Integrity Staffing, Jeffersonville In

• Qualifying candidates by conducting interviews to obtain work history, education, training, job skills and

salary requirements.

• Filling customer job orders in the light industrial and clerical fields.

• Entering candidate information into database

• Processing drug tests and processing new hire paperwork

Broadband Technical Specialist

8/2011 – 9/2012 Charter Communications, Louisville KY

• Professionally, accurately, and effectively handle in bound calls from customers requesting: Video

troubleshooting, Internet connectivity troubleshooting.

• Make changes to customer records such as posting credits and payments to customer accounts, and

answering billing inquiries.

• Identify opportunities to sell additional Charter products and services during customer interaction.

Resolve customer questions or concerns in one call.

• Identify opportunities to sell additional Charter products and services during customer interaction.

• Resolve customer questions or concerns in one call.

Administrative Assistant

03/2010 – 8/2011 Budget Phone/ NJMBC, Louisville KY

• Answering phones, faxing, filing, organizing and maintaining neat office spaces.

• Helping customers effectively set up phone service and make payments on accounts

Making collections calls on past due accounts.

•

Assist Pastor with day to day responsibility, help with contacting ministry, taking messages, setting up

•

appointments and more.

Layaway associate/ Cashier

10/2008 – 03/2010 Kmart, Louisville KY

• Ensure that each customer receives outstanding service by providing a friendly environment, which

includes greeting and acknowledging every customer.

• Accurately and efficiently ring on registers and accurately maintain all cash at the registers

• Store and release merchandise and receives payments for merchandise held in layaway department.

• Place ordered merchandise on shelves in storeroom.

• Receives payments on account and final payments for merchandise and issues receipts, using cash

register.

• Keeps records of packages held, amount of each payment, and balance due.

Teacher

2/2007 – 10/2008 Annie’s Baby Boomers, Louisville KY

• Provide a healthy and caring environment before and after school for children of all ages.

• Lead group activities including tutoring, arts and crafts, and various recreational and educational

programs for children of all ages.

Cashier

4/2005 – 02/2007 Kroger, Louisville KY

• Responsible for greeting and assisting customers with all of their shopping needs during the check out

process.

• Organized products and made sure that store shelves were fully stocked.

• Maintained a clean and friendly shopping environment for customers. Responsible for answering

phones and directing customer needs to the appropriate department.

AFFILIATIONS

03/2009 present: Home of the innocence, Volunteer

SKILLS

• MS Word

• MS Excel

• MS Outlook

EDUCATION

2000-2004 Shawnee High School

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