Objective - To utilize my organizational and interpersonal skills in a

Skills position that would contribute to the organization's achieving

their objective while presenting an opportunity for growth and

development.

Computer Software Competencies: Microsoft Word, Microsoft

Excel, Power Point, Microsoft Outlook, Accounting software

Program. Proficient in written and oral communication skills.

Experience Bank of America

Kennesaw, GA

Collector I

10/13 - Present

Collections/Risk Operations, routine outbound collections

calling processes such as: collection customer servicing and

other loss mitigation or recovery activities. Contacts

delinquent, charged-off, or high-risk customers in order to

secure payment and determine reason for delinquency on active

loan/credit card accounts. Recovery - work with customer to

establish full balance repayment plans or settlements. Works an

established list of accounts on an automated collections system

and/or auto-dialer. Resolve routine billing inquiries and

negotiate payment arrangements to cure delinquent accounts.

Understands and educates customers on account terms and

alternate payment programs and methods. Navigates a computerized

data entry system or other relevant applications. Manage

accounts on unsecured credit cards.

Altman Management Company

Aberdeen, MD

Leasing Consultant

01/08 - 02/12 Processed applications, credit and criminal

background checks, service requests, rent collections, audit

files, data entry, ability to multi-task, memos, verification of

certificate of insurance, oversee vendors/ projects,

housing/ground inspections, scheduling appointments,

accounting. Support and assist manager with rules, policies and

regulations. Organize data, analyze data, update and review

daily operation reports. Planning community events. Third-party

verification. Customer support for maintenance. Resolved

customer complaints on a range of issues.

Community Behavioral Services

Aberdeen, MD Administrative Assistant/ Intake Specialist

10/06 - 01/08 Accounting/billing, auditing client files, filing,

ordering supply, coordinating client/employee events such as,

Christmas parties. Receptionist - take messages, scheduling

Appointments for multiple Doctor(s) and Therapist(s) at several

locations (Harford and Baltimore County), faxing: prescriptions

to pharmacies, insurances.

Target

Glen Burnie - Aberdeen, MD Guest Service Supervisor

07/04 - 03/06

Human Resource Supervisor

08/02 - 07/04

Cash Office Specialist

05/02 - 03/06

Human Resource Clerical

11/01- 08/02

Maintaining a service of excellence to all guests, by offering

appropriate options to assist each guest's situation. Managed

multiple priorities and met deadlines. Supervised and trained

employees entering the company and aspiring to new departments

within company. Assist in staffing all departments through

hiring and retain new employees. Analyzed staff turnover

statistics and developed action plans to reduce turnover rate.

Accounts Payable, Payroll, Scheduling, Data Entry, Orientations,

Benefits, Sales Audit, Newsletters. Assisted in organizing the

Grand Opening of a New Target Store; Participated on team to

review, screen and hire 200 employees.

Education Strayer University, White Marsh, MD Present

Student - MBA, Finance University Of Phoenix, MD

2007-Graduate B.A., Business Management

Certificate HUD Subsidized Multifamily Housing: Administrator Training

Completion Certificate of Completion

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