JESSICA ALFONSO

***** ** ** ***

Palm Springs North, Florida 33015

786-***-**** C

acfhcx@r.postjobfree.com

. CARRER OBJECTIVE Growth. To implement my

educational, professional, and personal

experiences and attain new skills which

can help me develop and grow further,

professionally and personally.

. ACCOMPLISHMENTS, ACKNOWLEDGEMENTS, & LICENSES

. Initiated a peer tutoring service in the Miami Dade College -

Hialeah Center with the intention of helping fellow and getting

feedback on presentation skill (MDCC).

. Assisted my peers in making Word, Excel, and Power Point

documents using Microsoft office 2003. I also demonstrated the

step-by-step operations used in solving arithmetic/algebraic

equations (MDCC).

. Instantly acquired the skills necessary to start a new career,

in a new position, in a new field (Medical Management

Coordinator / DoctorCare).

. Ran a weekly student/parent newsletter, consisting of: MDCPS

Board News, Things-To-Come, and Nutrition/Wellbeing Facts

(Skilled Clerk / Hialeah Gardens Elementary School).

. SUMMARY OF QUALIFICATIONS

. Florida Health Insurance License and 23 Foreign

. R/W/S Spanish/English

. Recognize a large array of CPT and ICD-9 codes

. Excellent Customer Service Skills and Phone Etiquette

. Experienced Office and Sales Professional (over 10 years)

. Type approximately 40 wpm

. Advanced Computer Skills include: Microsoft OS; XP - 2010,

MSOffice, EZCAP, Lotus Notes

. Capable of working in crowded, high-pressured, and fast-paced

situations including call centers

. Rapid learner

. Personal references available upon request.

. WORK EXPERIENCE

2007- 2014 Humana Inc. / CarePlus Health Plans Inc.

Licensed Health Insurance Telesales Agent - Made

sales appointments/presentations while abiding by DOI

and Federal CMS Laws. Provided a "Perfect Customer

Experience", following a script, and complying with a

strict Quality Assurance structure.

2006-2007 DoctorCare, Inc.

Medical Management Coordinator - Updated

authorizations using the EZCap system for providers

and members. Submitted case reviews to the medical

director for either a Letter of Authorization (in

special cases), or Denial.

2005-2006 South Florida Insurance Marketers

Telemarketing - Called elderly, from lists, to invite

them to information from our representatives in order

to enroll them in the health insurance.

2003-2005 Steak & Shake

Drive-thru Operator

2002 Westland McDonald's, Hialeah, Fl.

Cashier/ Customer Service

1999-2000 Hialeah Gardens Elementary School, Hialeah Gardens,

Fl.

Skilled Clerk - Received students who arrived late

and distributed tardy slips. I also took

parent/guardian information in order for a student's

release and distributed the incoming and outgoing

mail.

1997-1999 McDonald's Restaurant, Miami, Fl. / Dearborn, MI.

Crew Person/Cashier/Customer Service

1996-1997 Adecco Temporary Services, Miami, Fl.

Temporary Agent

. EDUCATION

2002-2009 Miami-Dade Community College

A.A. - Teacher (Elementary/Secondary Math)

1999-2000 Hi-Tech School of Miami, Hialeah, Fl.

Computer Repair

1998-1999 Southwest Miami Senior, Miami, Fl.

High School Diploma

1997-1998 Hialeah Senior, Hialeah, Fl.

Eleventh Grade

1995-1996 Robert Morgan Vocational Technical Institute, Miami,

Fl.

Electronics Technology

1994-1996 G. Holmes Braddock Senior, Miami, Fl.

Ninth - Eleventh Grades [pic]

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