Eric D. Jackson

***** ***** **. #***

University Heights OH 44118

216-***-****

acfhbv@r.postjobfree.com

CAREER SUMMARY

Supervision and Management experience in various customer service industries, self-motivated, Customer friendly,

Team player with experience of working with and through other people, well-diverse in problem solving and multi-

tasking skills.

SKILL AND QUALIFICATIONS

Supervision/Management Background Service Technician

Customer Service Math Skills

Communication Skills Computer Skills

Trouble Shooting/Problem Solving Machine Operator

Good Working with Hands/Tools Licensed Tow Motor Operator

Navigate/Driving Skills General Wiring

Quick Learner Dock Logistics

CNC Operator Attention to detail

Tooling Inventory Control

Conceptual Skills Supply Management

Process Improvement Functional and Technical Skills

Controls and Instrumentation Coordination

Calipers and Micrometers Digital Scales

Class A CDL School Bus and Passenger Endorsement

Tanker Endorsement Doubles and Triples Endorsement

ACCOMPLISHMENTS AND EXPERIENCE

Class A CDL

Obtained a Class A CDL with Airbrake, Tanker, and Doubles and Triples endorsements.

Have the ability to drive a Tractor Trailer including ; the ability to downshift, upshift, parallel park, alley

dock, lane change, double clutch, ability to make left and right turns, straight line backing, pre-trip/post-trip

and ability to complete daily logs.

Obtained a Passenger and School Bus endorsement.

Have the ability to drive School Bus including; the student drop-off, railroad crossing, straight line backing,

lane change, alley dock, parallel park, pre-trip/post-trip and ability to complete daily logs.

Firm understanding of all rules and regulations needed to safely drive tractor trailer as well as school bus.

ACCOMPLISHMENTS AND EXPERIENCE

CNC Operator/Machinist

Responsible for planning machining by studying work orders, blueprints, engineering plans, materials,

specifications, orthographic drawing, reference planes, locations of surfaces, and machining parameters,

interpreting geometric dimensions and tolerances.

Responsible for planning stock inventory by checking stock to determine amount available; anticipating

needed stock; placing and expediting orders for stock; verifying receipt of stock.

Responsible for programming lathes by entering instructions, including zero and reference points; setting

tool registers, offsets, compensation, and conditional switches; calculating requirements, including basic

math, geometry, and trigonometry; proving part programs.

Responsible for feeding mechanism by lifting stock into position.

Responsible for verifying settings by measuring positions, first-run part, and samples work pieces; adhering

to international standards.

Responsible for maintaining safe operations by adhering to safety procedures and regulations.

Responsible for maintaining equipment by completing preventive maintenance requirements; following

manufacturer’s instructions; troubleshooting malfunctions; calling for repairs.

Responsible for maintaining continuity among work shifts by documenting and communicating actions,

irregularities, and continuing needs.

Responsible for documenting actions by completing production and quality logs.

Responsible for updating job knowledge by participating in educational opportunities; reading technical

publications.

Responsible for taking measurements; detecting malfunctions; troubleshooting processes; adjusting and

reprogramming controls; sharpening and replacing worn tools; adhering to quality assurance procedures

and processes.

ACCOMPLISHMENTS AND EXPERIENCE

Customer Service

Managed team of 12 in a store with gross income of 1.2 million dollars annually.

Managed team of 12 had over 30% in increased sales from previous year.

Managed a team of 12 that won a 6 week sales contest with a 40% increase in sales from previous year

which was tops in district.

Managed team of 8 that turned around stores inventory loss of over 12% previous 6 years down to .35% in

my first 3 months and was recognized by RSVP.

Trained 3 employees that went on to manage their own stores.

Responsible for interviewing/hiring potential team members.

Ensured promotions were accurate and merchandised to company standards.

Responsible for providing and organizing training and development sessions.

ACCOMPLISHMENTS AND EXPERIENCE

Service Technician

Responsible for locating and repairing defects in existing systems.

Responsible for stringing and repairing telephone and television cable and other equipment for transmitting

messages for television programming.

Responsible for daily service route which included everything from a new service installation, service

upgrade or downgrade or service disconnection.

Responsible for securing new customers/services.

WORK HISTORY

National Plating, Cleveland, OH Machine Operator 2010-2013

Time Warner Cable, Cleveland, OH Service Technician 2008-2008

Norman Noble, East Cleveland, OH Machine Operator 2005-2008

Footlocker Inc., Richmond Heights, OH Store Manager 2000-2004

EDUCATION

Shaw High School Diploma

Vocational Program Accounting Certificate

Tri-C Truck Driving Academy Class A CDL Certificate

Contact this candidate