James Andrew Spillers

*** ***** *****, ***. ****

Nashville, TN 37211

615-***-****

acfhb9@r.postjobfree.com

OBJECTIVE Seeking an entry-level position as an administrative

Assistant, clerical worker, or customer service

representative. Attention to detail and motivated to

provide accurate, quality work. Outstanding

reputation for dependability, punctuality, honesty,

and good character.

EDUCATION Lipscomb University

Nashville, Tennessee

Master of Arts in Religion, 1994

Lipscomb University

Nashville, Tennessee

Bachelor of Arts in Religious Education, 1992

English Minor

Volunteer State Community College

Gallatin, Tennessee

Associate of Applied Science, 1988

Business Administration/Marketing

Portland High School

Portland, Tennessee

High School Diploma, 1986

HONORS Sigma Tau Delta, President, 1991-1992

National English Honor Society

Religious Education Departmental Award, 1992

WORK EXPERIENCE SunTrust Bank Call Center (Nashville, TN)

Customer Service Representative (June 2014 -

Present)

Handle customer service by phone, process funds

transfers, check card maintenance, various types of

client account maintenance, offer solutions to

clients

regarding their bank accounts, process check orders,

answer general questions regarding bank policy,

guidelines, etc., use of Microsoft Word, Outlook,

Avaya phone system, mainframe, etc.

PetSmart (Hermitage, TN)

Sales Lead (July 2013 - June 2014)

Customer service, completed cash/debit/credit sales

using a cash register, restocking, inventory

control,

loss prevention, set sales signs and tags for

special

sales promotions, work in conjunction with managers

on various assigned duties and tasks, developed a

good, reliable working reputation with management

and co-workers alike, named "Employee of the Month"

(December 2013), promoted to Sales Lead after being

employed only 4 months.

Medical Data Services

Administrative Assistant (October 2012 - September

2013)

Data retrieval and entry using Gateway EDI/Trizetto,

EDI Insight/Practice Insight; experienced with Micro-

soft Word, Microsoft Outlook; prepared scheduled

payroll for two doctors using Quickbooks; handled

bank deposits; recording of accounts payable and

accounts receivable; handling mail; various courier

duties.

Ezell-Harding Christian School

Teacher (August 1994 - May 2012)

Taught Bible (grades 9-12), World History (grade

10),

Advanced Placement European History (grade 12);

Served as Bible Department chair (1998-2012); helped

organize service projects; assisted with

coordination

of weekly Chapel worship services; prepared and

implemented lesson plans; recorded grades in an

electronic gradebook; prepared Power Point presenta-

tions; supervised various student field trips and

activities; maintained communication with parents

via phone, email, and written correspondence in

regard to student progress or deficiency; various

assigned duties as needed.

Kirkland's - Opry Mills

Sales Associate (November 2007 - September 2008)

Handled customer service, completed cash, credit,

and

debit sales using a cash register; assisted

customers with

purchases; restocking merchandise from the stockroom

to

the salesfloor; assisted with inventory control and

mark-

downs; unloaded merchandise from delivery truck;

helped maintain a neat, presentable appearance for

the

salesfloor, addressed questions and concerns from

customers via phone; communicated with other

Kirkland's

stores in regard to customer service; setting up

displays

and putting out sales signs.

Baptist Bookstore (LifeWay Christian Stores)

Stockroom Associate (October 1992 - August 1994)

Received merchandise and entered items into computer-

ized inventory; prepared merchandise to be taken out

to

salesfloor; assisted with inventory; filled customer

special

orders; assisted with shipping; various office

duties.

Sears

Sales Associate (February 1988 - January 1992)

Handled customer service, completed cash and credit

sales

using a cash register; assisted customers with

various

purchases; restocking merchandise from the stockroom

to

the salesfloor; assisted with inventory control and

mark-

downs; helped maintain a neat, presentable

appearance for

the salesfloor, addressed questions and concerns

from

customers via phone; communicated with other Sears

stores in regard to customer service; setting up

displays.

PROFESSIONAL Mrs. Jessica Rodgers, Customer Service Manager

REFERENCES SunTrust Bank Call Center (Nashville, TN)

Work: 615-***-****; Cell: 831-***-****

Mrs. Alexis McAlister, Assistant Manager

PetSmart (Hermitage, TN)

Work: 615-***-****

Mrs. Michelle Sandlin, Office Supervisor

Medical Data Services

Phone: 615-***-****

Mrs. Belvia Pruitt, Principal

Ezell-Harding Christian High School

Cell: 615-***-****

Office: 615-***-****

PERSONAL Mrs. Sherry Casey

REFERENCE Friend, former colleague

Cell: 615-***-****

Ms. Patricia Powell

Friend, former colleague

Cell: 615-***-****

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