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Customer Service Medical Device

Location:
Norfolk, NE
Posted:
August 20, 2014

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Resume:

Robbie Dinkel

*** **** *******, ****** ******** *8767

402-***-****

acfh9l@r.postjobfree.com

Profile Extensive management experience with strong emphasis in Operations Management, Quality

Assurance, and Hazardous Chemical Safety. Experienced project manager skilled in

development of personnel, continuous improvement initiatives, and implementation of

standardized policies and procedures.

Operations Management • Process Improvement • Budget Preparation • Expense Control •

P&L Responsibility • Project Management • Team Facilitation • Training / Development

M.B.A. Business Administration, Wayne State College

Education

B.A.E. Secondary Education with Honors in Chemistry, Wayne State College

Career

Histor 2008 -

y Covidien, Medical Device Manufacturer, N orfolk, NE current

Production Management

• Coordinate manufacturing activities for high-speed automated manufacturing and

injection molding operations

• Manage Business Leadership Team responsible for $35 million annual cost of

production

• Facilitate change and drive continuous improvement efforts in a highly

competitive marketplace

Selected Accomplishments

• Reduced TRIR from 3.18 to 1.08 incidents per 200,000 hours

• Improved Safety Awareness driving the First Aid Incident Rate from 32 incidents

to 10 incidents per 200,000 hours

• Facilitated Operation Improvements that raised department Average OEE scores

from 67% to 81%

• Refocused the team on Customer Service improving Fill Rate from 86% to 98%

• Reduced Average Daily Backorder from over $100,000 to $10,500 while

increasing Inventory Turns

• Improved the Quality Culture of the team driving the Complaint per Million Units

from 0.2 to 0.02 and increasing the First Pass Yield metric from 94% to above 98%

Tyco Healthcare, Medical Device Manufacturer, N orfolk, NE 2006 -

Operational Excellence Leader 2008

• Certified Six Sigma Blackbelt and Lean Leader experienced at developing

teams, assessing risks, and solving complex performance issues

• Conducted Quality Improvement Assessments for facilities in the United States,

Canada, Mexico, and Ireland

Robbie Dinkel

Resume – Page 2

Selected Accomplishments

• Selected to participate in Quality Improvement Program (QIP) that drove quality

improvements throughout the organization resulting in a marked decline in FDA

observations. Assessments focused on Management Systems, Operating Systems,

Quality Culture, and Quality Systems.

• Lead Operational Excellence activities saving $6 million

• Deployed Statistical Process Control with reaction plans on all key processes

• Conducted introductory Six Sigma (Blue Belt) Training for approximately 200

direct labor associates and facilitated certifications for Green Belts (4), Black Belts

(2), and Lean Leaders (10)

• Conducted DOE studies for Injection Molding Processes that reduced scrap

rates as much as 20%, established process control parameters using scientific

process development, and provided the associates specific reaction plans when

process changes occur

1999 -

Tyco Healthcare, Medical Device Manufacturer, N orfolk, NE 2006

Senior Manufacturing Engineer / Validation Engineer

• Managed engineering resources responsible for installation and validation of

manufacturing equipment

• Facilitated development of new manufacturing processes for Mallinckrodt Inc.,

Elkay Inc., and Valleylab

• Established database systems to maintain quality assurance data required for

FDA compliance

Selected Accomplishments

• Facilitated transfer and validation of 40 injection molding operations from outside

suppliers to the Norfolk facility allowing better utilization of existing production assets

and human resources

• Championed qualification of new resins for injection molding and new inks for

printing processes. These material changes made the final product easier to use for

the consumer and countered similar moves by major competitors allowing the

company to maintain market share

Sherwood Davis & Geck, Medical Device Manufacturer, Norfolk, NE 1990 -

1999

Chemist

• Managed Chemistry Laboratory

• Performed functions of Assistant Quality Assurance Manager

• Industrial Hygiene / Chemical Safety expert for the facility

Selected Accomplishments

• Created and trained a HAZMAT Team certified to respond to IDLH situations

• Co-wrote the Facility Emergency Response Procedures

• Developed a Respirator Program and facilitated training and use for 55 respirator users

• Developed an MSDS Tracking System for the facility that prioritized chemicals by hazard level and

defined procedures for chemical exposure or spills

Robbie Dinkel

Resume – Page 2

Related Training

1. Six Sigma Blackbelt and Lean Leader Training

2. Quality Improvement Program – Assessor Training

3. Statistical Process Control – Administrator Level

4. Gamma Radiation Safety Officer

5. Operations Training

6. Leadership / Management Skills for the 21st Century

7. Management Development Program

8. Implementing ISO 9000 in a GMP Environment

9. Indoor Air Quality

10. Waste Water Seminar

11. Asbestos Operations and Maintenance

12. Industrial Hygiene Monitoring

13. Hazardous Waste and Emergency Response

14. Transportation of Hazardous Materials

15. First Responder Training

Robbie Dinkel

Resume – Page 2



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