Janetlee Guzman

Experienced Dental/Medical Office Specialist

** ****** ****** **** #** - Brooklyn, NY 11233

acfh8o@r.postjobfree.com - 347-***-****

TO OBTAIN A PART/FULL TIME WHERE I CAN UTILIZE MY ADMINISTRATIVE AND COMMUNICATION

SKILLS TO MAKE A POSITIVE ASSOCIATION WITH THE COMPANY.

WORK EXPERIENCE

Dental Secretary Temp

Columbia University Dental Associates - New York, NY - September 2013 to October 2013

Prime Staffing Agency

Irma Perez (212)- 305-8618

- Set up daily appointments.

- Answered multi-lined telephones.

- Faxed reports to referring doctors.

- Organized patient's paperwork.

Dental Medical Office Specialist II

Community Healthcare Network - Brooklyn, NY - March 2010 to August 2013

Greet patients and provide basic orientation to the center and all available services.

- Check-in and screen all patients to determine their insurance.

- Obtain accurate and complete personal information from the patient as required registration and enters into

the Practice Management System (PMS).

-Monitors the ECW office visits screen to assure patients are processed and checked out timely.

- Verify patients' insurance. Performs a financial assessment of all new patients and reassessment of

established patients on a six-month basis, as needed. Assists in the preparation of applications for public

entitlements and facilitates the approval process. Assists with re-certification, as needed.

• If patient has Medicaid Managed Care insurance, the MOS verifies the primary care physician, determines

eligibility, and if necessary calls the insurance company to obtain approval for treatment and authorization.

• If patient has Medicaid, the MOS ensures that the Medicaid Insurance is valid.

- Keeps track of appointment schedules, makes and confirms patient appointments.

- Follow-up on missed appointments and documents in the PMS system.

- Collects co-payment fees, tracks payments and open balances.

- Responds to written and telephone inquiries regarding billing information, researches accounts for incorrect

charges, missing cash payments, corrects financial levels and adjusts accounts to reflect changes.

- Answer multiple telephone calls appropriately and follows up on return calls.

- Assists with data collection and report preparation.

- Involvement in Performance Improvement activities.

- Maintains inventory of the equipment stock and supplies.

- Scanning of medical records documentation/reports.

- Compliance with Employee Health Services.

- Facilitates related services for health center patients as appropriate with respect to their confidentiality and

privacy.

- Translation, if required.

- Performs other related duties, as assigned.

Dental Receptionist/Assistant

Noel Hecht & Steven Wettan D.D.S - Brooklyn, NY - March 2004 to March 2010

Preparing and maintaining dental instruments, supplies & equipment.

- Collecting and recording patient health histories.

- Patient management during dental procedure.

- Instrument transfer.

- Dental charting.

- Instrument cleaning, sterilization/disinfection and re-circulation.

- Greet patients & agency visitors; direct all people to the appropriate location and services; be Community

Health. Respect and maintain privacy and dignity of agency clients; assure client confidentiality at all times.

- Provide efficient and professional telephone services; transfer calls according to established protocols.

- Register patients according to agency protocols.

Dental Receptionist

Shahyrar Sedgh D.D.S - Brooklyn, NY - May 2007 to November 2009

Set up daily appointments.

- Answered multi-lined telephones.

- Faxed reports to referring doctors.

- Organized patients paperwork.

- Used Medical manager for making the patients appointment.

- Used the DR system to look up patient reports.

- Greet patients in a well mannered way.

- Signed in patients as they come in.

- Scanned files into patients charts.

- Charged patient if they had a co-payments.

- Gather billing paper for outside billing.

Dental Receptionist

Fitzroy Campbell D.M.D - Brooklyn, NY - February 2002 to March 2004

Part-Time) Brooklyn, NY

Oral & Maxillofacial Surgery 718-***-****

-Receptionist

- Greet patients in a well mannered way.

- Set up and confirm daily appointments.

- Answered multi-lined telephones.

- Organized patients charts.

- Ensured that the waiting room, medical rooms cleaned and orderly.

- Checked numerous insurances & made sure they were active on a monthly basis.

- Ensured patient was charged their co-payments per visit.

- Made referrals for patients who needed specialist needs.

EDUCATION

Medical Billing & Coding

Brown Institute

February 2014 to Present

Certificate

ASA Institute of Technology

February 2009 to March 2010

ADDITIONAL INFORMATION

• Skills:

-Fluent in Spanish

-Microsoft Work & Excel

- Excellent organization, networking and interpersonal skills.

- Worked with ECW, Easy Dental, DenTech

Contact this candidate