Sharon

Collins

Moorpark

CA

*****

*** ***-

7920

acfh77@r.postjobfree.com

Summary

of

Qualifications

I

have

served

as

a

Information

Specialist

and

Assistant

in

an

Information

Services

Department

for

25

years.

In

this

position

I

have

operated

the

helpdesk,

inventory

management,

coordinated

departmental

schedules

and

meetings,

and

assisted

programmers

and

technicians

in

development

and

installation

of

software

packages.

I

have

also

been

responsible

for

installation

of

personal

computer

equipment

and

telephones

for

employees

and

training

employees

in

use

of

equipment

and

software.

Employment

History

June

1989-

Present

-

Adventist

Media

Center

–

Information

Specialist/Helpdesk

support

of

Information

Services

Department

Departmental

Assistant

• Responsible

for

the

scheduling

and

coordination

of

departmental

meetings

• Organize

and

maintained

departmental

files

and

records

• Access

donation

statistics,

organize

to

appropriated

category,

produce

transaction

reports

and

monthly

spreadsheets

• Audit

expense

reports

prior

to

payment

processing

• Responsible

for

the

travel

plans

for

department

• Utilize

various

software

programs

to

process

dictation

and

type

correspondence

• Documented

policy

and

procedures

• Pay

monthly

billing

for

invoices

Department

Accounting

• Merchant

Services

–

iATS

–

payment

processing

1. Accounting

setup

2. Accounting

management

3. Trouble

shooting

–

accounting

problems

Information

Specialist/Helpdesk

support

Responsible

for

routing

services

requests

as

appropriate

to

the

IT

team

or

PC

Technician,

•

Network

Engineer

and

Programmers

Conduct

testing

of

new

programs

in

cooperation

with

programmer’s

•

Mac

and

PC

analyst

troubleshooting

various

problems

•

Monitor

the

servers

for

messages

and/or

errors

•

Responsible

for

the

running

of

computer

production

and

backup

procedures

•

Responsible

for

the

writing

of

user

documentation

•

Train

users

in

Software

programs

such

as

Microsoft

Office,

Counter

Point,

and

Raiser’s

Edge,

•

ShoreTel

Client

Maintain

PC

equipment,

printers

and

supply

inventory

and

tracking

•

Correspond

with

vendors

on

various

supplies

and

equipment

•

Install

and

prepare

new

computers

(PC

and

MAC)

for

users

including

the

migration

of

user

•

data

Install

software

for

user

accounting

credit

card

(Merchant

Management)

returns

and

billing

•

Phone

Services

Assistant

Maintain

ShoreTel

VOIP

phone

system ,

including

registration

of

new

handsets

•

Install

phones

on

users

desk

and

training

in

its

use

•

Responsible

for

the

Call

Manager

on

ShoreTel

system

•

Perform

monitoring

and

Security/compliance

reporting

on

phone

system

•

Perform

report

evaluation

on

phone

network

capacity

and

determine

usage

periods

•

Manage

telephone

system

expense

to

provide

cost

reporting

•

Alert

management

of

abuse

and

system

problems

•

Billing

ministries

for

their

phone

usage

using

VX

tracker-

Call

Accounting

•

Manage

all

the

#800’s

and

billing

•

Setup

and

manage

conference

calls

•

Support

and

train

on

front

desk

operations

•

Special

Skills

Microsoft

office

2003

to

2010

–

PC

•

Microsoft

office

2011

–

MAC

•

Blackbaud

-

Raiser’s

Edge

–

Fundraising

software

•

Blackbaud

-

Financial

Edge

–

Accounting

software

•

Counter

Point

–

Point

of

Sales

software

•

iATS

Payment

Processing

–

Credit

Card

software

•

Education

June

1981

Nutrition,

La

Sierra

University,

Riverside

CA

1978

High

School

Diploma,

Lynwood

Academy,

Lynwood

CA

Certifications

• Planned

Giving

&

Trust

Services

Professional

References

1. Nancy

Lamoreaux

–

Manager

IT

Director

North

American

Division

of

SDA,

301

680-

6471

2. Paul

Willis

–

IT

Director,

Adventist

Media

Center

SDA,

805

955-

7723

3. Bonnie

Williams

–

Human

Resources,

Adventist

Media

Center

SDA,

805

955-

7715

Contact this candidate