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Customer Service Sql Server

Location:
Clarkston, GA
Posted:
August 20, 2014

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Resume:

DENNIS BRYAN

*** ********* *****

Stone Mountain, GA

404-***-****

acfh26@r.postjobfree.com

EDUCATION:

B.S. of Electrical Engineering, Fairleigh Dickinson University Teaneck, NJ

(1978-1979)

Rutgers Graduate School of Electrical Engineering, New Brunswick, NJ (1981-

1983)

Technology Center Inc. (A+/Net+/Solaris Admin I & II ) Norcross, GA (9/2001

-12/2001)

EMPLOYMENT HISTORY:

Tech Support Consulting (07/2013 - Present)

Atlanta, GA

Consultant - Support various businesses with hardware, software

installations, hardware repair, various data migration and reporting

services. Install and support internet services, web content management

projects, web page development.

SAIC / Center for Disease Control (10/2011 - July/2013)

Atlanta, GA

Consultant - Develop strategies for Vaccine Management application for

orders and distribution thru our current vaccine processing system. Support

customer's data, reporting and transmit issues with vaccine orders. Plan,

Design, Code, Test and deployed software releases. Research data and

report issues, future implementation of vaccine distribution and order

processing. Support Local and State Immunization Registries interfaces to

the CDC Vaccine Ordering System. NipVacII (Financial Mangement System )

VB.Net application to track grant funding and financial oblications between

Grantees (Customers) and Vendors. Develop Dashboard (SAP Vaccine Tracking

System - Vtrcks) for tracking Inbound and Outbound Order Tracking, Perform

custom data conversion to SAP System (Vtrcks). Tracking vaccine orders in

CRM, ECC thru order distribution. Master Data Conversion, Support Vtrcks

conversion team in transferring customers over to the Vtrcks System (SAP

System).

Tools used: FoxPro, MS Office, SAP, SQL Server 2008, SSRS,SSIS,Visual

Studio 2008/10, C#,

SAP Enterprise System (CRM, ECC), SAP Overview, SAP Netweaver Application

Server Fundamentals, Introduction to ABAP WorkBench, ABAP Objects, Advance

ABAP, WebDynPro, Principals of Business Analysis.

Northrop Grumman / Center for Disease Control (09/2008 - 10/2011)

Atlanta, GA

Consultant - Develop strategies for vaccine deployment of H1N1 vaccine

orders and distribution thru our current vaccine processing system. Support

customer data, reporting and transmit issues. Plan and design vaccine

ordering software releases. Research data and report issues, future

implementation of vaccine distribution and order processing. Support Local

and State Immunization Registries interface to the CDC Vaccine System. CDC

Reconciliation Task Team, Vtrcks Interface Team (Inbound and Outbound

Orders).

Tools used: Foxpro, Visual Source Safe, MS Office

McKing Consulting / Center for Disease Control (05/2005 - 09/2008)

Atlanta, GA

Consultant - Currently working as Senior System Software Engineer

converting a VFP application using SQL Server for the application for

Vaccine Ordering system. Client server application serves as a way to

seamlessly integrate an unlimited number of Vaccine Orders into a single

data capture warehouse and processing engine utilizing Electronic Data

Interchange (EDI).

Develop and support VFP Client Server Vaccine Ordering system. Resolve data

issues with multiple clients around USA. Primarily responsible for

developing, designing, and implementing software strategies for vaccine

ordering system.

Tools used: VFP, C#, VB.Net, XML, ASP.Net, and SQL Server, Visual Studio

2008,2010, Visual Source Safe, Crystal Reports, Digital Certificate.

Precision Electronics Inc. (01/2004 - 02/2005)

Hillsborough, New Jersey

Consultant - Developed customized invoicing and inventory tracking system.

Designed and developed backend utility to integrate with shipping

applications (i.e. UPS, FedEx). Research and evaluates solutions and makes

recommendations. Perform problem resolution and support activities.

Tools included: Visual FoxPro, SQL Server 2000, HTML, MS Project, Visual

SourceSafe, Crystal Reports

Court Officer William D. Peoples (05/2004 - 12/2004)

South Orange, New Jersey

Programmer/Analyst - Developed SQL Server Accounting and Court Docket

Tracking system. Design, develop, code, test, debug, and document

programming applications to satisfy requirements of one or more user areas.

Works closely with management to identify and specify business requirements

and processes. Researches and evaluates solutions and makes

recommendations. Prepare project plans and schedules for application

systems development efforts. Monitor and track application development

progress in order to appropriately to meet project deliverable schedules.

Perform problem resolution and support activities. Train new employees on

all aspects of an application.

Tools included: Visual FoxPro, SQL Server 2000, MS Project.

Computer Schools (11/2002 - 10/2004)

New Jersey / New York

Computer Instructor - A+/ Network +/Microsoft Operating Systems/Microsoft

Office 2000. Instructed an 10-15 week course preparing students for their

A+/Network+/Microsoft Office certification examine. On-Line training for

Introduction to PC, Microsoft Office and Customer Service preparing

students for an back to workforce training program in New York City.

Supervise Laboratory exercises for PC repair service and Computer

Networking support.

Organizations: Drake College of Business, Elizabeth, NJ; Computer School of

Kenliworth, NJ; Techunet, New York, NY, Com-Tec Institute, East Orange NJ;

Computer Science Institute, Union, NJ

Tools included: A+ Certification, Network + Certification, Microsoft

Office 2000 certification Text Books.

Court Officer William D. Peoples (01/2002 - 10/2002)

South Orange, New Jersey

Programmer/Analyst - Develop System requirements for Court Docket Tracking

system. Develop Visual FoxPro Tables, Forms and Reports. Design and develop

accounting Ledger Collection System.

Tools included: Visual FoxPro, MS Office.

JL Johnson Insurance (09/2001 - 01/2002)

Atlanta / Georgia

Computer Consultant - Software support for Insurance .Windows/Web

application, Help Desk Support, Network Admin for an NT/2000 Server. Custom

Reporting and Data Analysis.

Tools included: Insurance Retail Software, SQL Server 2000, MS Office.

Access General Insurance (09/2000 - 03/2001)

Atlanta / Georgia

Programmer/Analyst - Develop and support Access/FoxPro/Visual Basic Auto

Insurance application. Manage, analyze and report on client database using

Crystal Reports. Manage the company's daily, weekly, monthly Financial and

Statistical reports. Perform Lan and Data Warehouse administration (SQL

Server 7.0). Supervise Help Desk support and Customer Call Center.

Tools included: MS Access, Visual FoxPro, Visual Basic,Crystal Reports,

SQL Server 7, MS Office.

Networking/Programming Consulting (03/1999 - 09/2000)

Atlanta / Georgia

Consulting - Support services to Law Firms, Funeral Homes, Trucking

Companies. Installed and setup FoxPro SBT A/R, A/P and Inventory Accounting

Systems. Install small networks, upgrading PC workstations, Modems and

Internet services. Custom programming for a Trucking Application to track

expenses, driver hours and equipment maintenance. Visual Foxpro

customization of Account Mate Accounting application for a Water and

Beverage business.

Tools included: Visual FoxPro, SBT Accounting Software (A/R, A/P, Sales and

Inventory Management, Account Mate.

Premiere Communication Co. (10/1998 - 03/1999)

Atlanta / Georgia

Programmer/Analyst - Develop custom Visual Basic and Visual Foxpro

Telecomm application. Provide cusomter support for remote access to data

entry interfaces. Resolve application problems with Calling Card generation

application. Supported customer file import and export application.

Customer Service management issues. Migrating the platform to SQL Server

7.

Tools included: Visual Basic, Visual FoxPro, SQL Server 7, MS Office.

Shop N'Chek, Inc (12/1997 - 07/1998)

Atlanta, Georgia

Programmer/Analyst - Develop Real-Time Screat Shopper Apps using Visual

Foxpro, Visual Basic. Perform in house user and customer support. Develop

Quarterly Sales reporting using Crystal Reports and SQL Server. Convert

database data to HTML Web pages. Perform Telecom services of transmitting

Customer Reports by Email, Fax or FTP.

Tools included: Visual FoxPro, Visual Basic, HTML, SQL Server 7, Crystal

Reports.

CDC/TRW Systems (02/1997 - 11/1997)

Atlanta, Georgia

Programmer/Analyst - Foxpro application for Laboratory Specimen Inventory

system. Modifications to an Engineering Project Management System (Tracking

Project Tasks, Deliverables and Events, Budgets and Contracts.

Tools included: Visual FoxPro, Visual Source Safe, MS Project.

Georgia Department of Family & Children Serves (03/1996 - 01/1997)

Atlanta, Georgia

Business Analyst - Perform Hardware and Software installations. Develop

Access/FoxPro applications to Track Child Deaths, Placement of under Age

Children, Foster Home Investigation, Children Protection Registry and

Homestead. Generate Foster Care Demographics Reports, Application to track

Foster Home Children with special needs.

Tools included: Access, FoxPro, Microsoft Office Tools.

Resolution Trust Company/ FDIC (07/1995 - 03/1996)

Atlanta, Georgia

Programmer/Analyst - Supported various database applications (FoxPro,

Clipper and Paradox). Managed a project team for Document Management

application. Provided hardware and software support to users, Customized

various workstation configurations and procedures. Develop data conversion

applications, performed training for application support and

troubleshooting.

Tools included: FoxPro, Clipper, Paradox, Banyan Vines Network Tools.



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