Vennessa Law

**** ********* **. ********, ** ****7

706-***-****

acfh1k@r.postjobfree.com

Professional Summary

** ***** ** ********** **********, with extensive experience in customer service. Looking to

obtain a position in a secure and well established company.

Education and Training

MBA: Healthcare Management, 2014

Columbia Southern University Orange Beach, AL

Bachelor of Science: Healthcare Administration, 2011

Columbia Southern University Orange Beach, AL

4.0 GPA

Graduated Magna Cum Laude

High School Diploma, 1994

Kendrick High School Columbus, GA

Skill Highlights

Proven patience and self-discipline

Personal and professional integrity

Relationship and team building

Staff training and development

Conflict resolution

Inventory control

Microsoft Word, Excel, PowerPoint efficient

Professional Experience

Office Manager

January 2006 to February 2008

Columbus Women’s Health Columbus, GA

Carefully selected, developed and retained qualified staff, as well as trained 3-5 new staff

annually.

Regularly evaluated employee performance, provided feedback and assisted, coached and

disciplined staff as needed.

Assistant Manager

March 2005 to April 2009

CPI Corp Columbus, GA/Ogden, Utah

Reviewed and approved time cards for processing by payroll department.

Provided thorough supervision for day-to-day operations of facility in accordance with set

policies and guidelines.

Supported associates to resolve issues concerning customer service and trained new

associates on job duties.

Customer Service Manager/Accounting Office Clerk

May 1994 to Dec 1999

Walmart/Sam’s Club Columbus, GA

Supervised over 20 cashiers; prepared scheduling, assigned cashiers to proper areas of the

store.

Resolved customer service issues and trained new associates

Supported the company by retaining members and researched for prospective members

through telemarketing

Skilled in profit & loss for $150-200 thousand dollars daily, researched shortages, balanced

registers, administered collections for bad checks such as obtaining warrants, and attending

court hearings for collection, and keying data in the computer to prevent bad check

reoccurrence.

Processed membership applications for business and individual accounts, maintained

records for new applications, assisted members with benefit and product inquiries.

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