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Customer Service Manager

Location:
Orlando, FL
Salary:
30,000.00 - 55,000.00
Posted:
August 20, 2014

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Resume:

QUAIl. R

.

/

*****IDGE CIR., LEESBURG, FLORJDA 34788

PIIONE 303-***-**** • E-MAIL acfh01@r.postjobfree.com

TERRY O'NEAL

SUMMARY OF QUALIFICATIONS

More than 35 years of experience dealing with people of all ages and abilities as an

administrator, driver/dispatcher, and property manager involving operations, customer

service, clerical, process payments, applications, marketing, credit administrator,

department manager and assistant includ.ing but not limited to teller/bank, from auto to

mortgage loans including title searches, bookkeeping, ledgers, process payments, issued

checks and paid bills. Knowledgeable with USDA and Tax credit rules and regulations_ I

hold a first aid and CPR classification along with a required CDL license, Served on a non-

profit board for Association of Children and Adults with Learning Disabilities of Seminole

County, I have also owned and operated a successful business for eight years_

EMPLOY MENT

Property Management

- Managed low income housing for seniors, disability and multi-family

- Knowledgeable and responsible for being in compliance with USDA (RD) and Tax

credit rules and regulations

- Process ane:' ~ v v erseeing operations applications, credit and criminal reports, rental

history, approvals including lease administration, collections, evictions, vacancy

anticipation, lease renewals, recertification's, reports, marketing, maintenance, service,

contracts, unit inspections, expense control and audits, I have the able to work with

attorney regarding legal matters.

- Supervised and arranged for maintenance, cleaning, vendors and inspected all repair

work

=Excellent customer service skills, organization, able to multiple tasks, involved with

residents relations, resolving complaints and community safety

2006-2012 Vernon Park Apartment Brighton, Co.

2009-2012 Pinecone Village Apartments Brighton, Co.

2010-2012 Adams Park Apartments Pt. Lupton, Co.

1994-1996 Continental Divide Lodge Frisco, Co.

Bus Operator/ADA/Dispatcher

•Daily public transit and ADA service for the public, senior citizens, and handicap

people of all ages and conditions

•Daily communication by two-way radio, including dispatch

•Computer entry of journals and ledgers

•Handled customer relations by phone and in person, which involved recording and

resolving complaints.

•Responsible for maintaining safe transportation and held CDL license

2005-2006 St. Vrain School District Longmon t, Co.

2001-2004 ECO Transit Gypsum, Co.

1998-2001 Summit Stage Frisco, Co.

Summit County School

1993-2000 Frisco, Co.

Master's Academy

1991-1992 Casselberry, Fl

Receptionist/Reservationist

•Managed front desk, which involved walk-iris, phone reservations, and emergencies.

•Computer data entry for heavy load of short-term reservations.

•Managed house inspections, inventory, and cleaning.

1992-1993 Columbine Rentals Dillon, Co.

Board President, non-profit

•Served on a non-profit board for Association of Children and Adults with Learning

Disabilities of Seminole County.

•Conducted board meetings, marketing, and fund raising.

•Organized public meetings and provided resources to educate the public.

1988-1990 Altamonte Springs, Fl

Association of Children and Adults with Learning Disabilities

Preside er/Owner

•As president of my own company. I was responsible for all office/clerical, bookkeeping,

payroll, budgeting, contracts, estimations, marketing, and customer relations

•Supervised employees

1983-1991 DuraSeal of Seminole County Altamonte Springs, Fl.

Credit Administrator. Credit Department Manager. Credit Assistant

•Performed title searches, obtained CBI and TRW, recorded legal documents and titles,

typed mortgage loans, corresponded with company attorney, and conducted closings

•Responsible for application process, typing loans of all kinds and collections

•Maintained company ledgers, journals, bookkeeping, inventories, and kept files

•Posted all payments, issued checks and paid bills

•Manage customer service by phone and walk-iris, maintained complaints

•Bank Teller

•Responsible for setting up new office and maintaining

•Supervised employees

1981-1983 Creditco Mortgage

1979-1981 1st National Bank of Sanford

1975-1979 Aetna Finance Corp.

Altamonte Springs, Fl

Sanford, Fl

Casselberry, Fl



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