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Customer Service Manager

Location:
Bedford, TX
Posted:
August 19, 2014

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Resume:

PEDRO M. TORRES

*** **** ***** *** ******: 915-***-****

Euless, Texas 76039

acfgxr@r.postjobfree.com

OBJECTIVE

Industrial engineering professional with experience in international start-up

operations to include Mexico seeking position in the manufacture industry to fully utilize

my work experience, skills and training in a challenging work environment.

EDUCATION/TRAINING

Bachelor of Science in Industrial Engineering. Minor: Mechanical Design

Instituto Technologico de Chihuahua, Chihuahua, Chihuahua, Mexico.

Educational Society for Resource Management APICS

PROFESSIONAL EXPERIENCE

OWNER/OPERATOR 2007 -

PRESENT

ACTION SHOTS El Paso, Texas

Conceptualized and build photography business from the ground up. Provide

photography and picture editing services for various community and social activities to include

sporting events and other memorable moments.

• Maintain client base of local high school sports teams through rapport-building with

sports coaches; attend all sports events, gathering large number of action shots of all

players; enhance photos through cropping, adding graphics to include names, dates, and

sports statistics, and framing.

• Provide photography services for weddings and receptions; edit photos to meet client

needs and requests; manage and train up to three staff members in taking of photo orders,

using photography equipment, and participating in editing activities.

SUBSTITUTE INSTRUCTOR 2003 –

PRESENT

SISD / EPISD El

Paso, Texas

Serve as substitute teacher in Math classes at the middle and high school levels for short

and long-term assignments.

• Implement lessons assigned by permanent instructor; manage the behavior of students in

order to ensure the most productive classroom atmosphere is maintained; preserve

classroom schedule to reduce student confusion or discomfort.

• Ensure all classroom requirements are being met and in compliance with TASK academic

requirements; initiate all assignments in compliance with requirements set forth by the

state and district; enforce school and district policy regarding classroom management.

MASTER SCHEDULER 2001

-2003 AVERY DENNISON El Paso,

Texas

Performed management activities for a company dedicated to manufacturing and assembling

office and school paper products to include dividers, cards, binders, plastic covers, etc.

• Accountable for daily production control and seven manufacturing production lines;

generated weekly production schedules; communicated with customer service and

forecasting departments; coordinated with engineering and production personnel.

• Directed personnel in order to maintain 98% of finish goods in Distribution Centers;

created weekly, monthly, quarterly, and annual reports; performed daily inventory control

documenting inventory in computer system.

BUYER PLANNER 1998 – 2001

HANDGARDS INC. El Paso, Texas

Performed planning and coordinated activities for a company dedicated to manufacturing and

distributing disposable plastic products for food service to include gloves, aprons, bibs, sandwich

bags, food freezer bags, etc.

• Schedule production to support sales and customer service representatives; implemented

JIT/SFC system into manufacturing areas; supervised entry of transactions into BPCS

(MRP) system (IBM-400S); Developed production forecast and manufacturing reports;

oversaw purchasing and expediting of local and importing of raw materials.

MATERIALS / LOGISTICS MANAGER 1993

- 1998

MMJ S.A. DE C.V. / AIRWAY El Paso, Texas

Participated in team responsible for start-up operations in Mexico and coordinating transfer of

manufacturing and assembly plants which produce medical fixture for breathing and surgical products

from New York and Missouri into Mexico.

• Researched and analyzed possible locations for training operations facility in Mexico; supervised

contractors in construction improvements; ensured facility compliance with medical

specifications and regulations codes.

• Develop production schedules to support distribution centers during transfer time; performed

material control, warehouse inventory controls, cycle control; accountable for purchasing raw

material based on forecast reports; oversaw finished goods distribution center and products in

transit.

• Planned traffic and transportation logistics, taking into consideration US and Mexican customs

regulations; maintained contact with government to obtain licenses; responsible for daily entries

into IBM-400 Sys MAPICS-DB.

PRODUCTION / MATERIAL CONTROL MANAGER 1987

– 1993

TOSHIBA ELECTROMEX S.A. DE C.V. El

Paso, Texas

Coordinated start-up operation of new assembly facility to produce television and projector

chassis to be shipped to final assembly plant in Tennessee.

• Implemented raw material warehouse layout and controls, receiving and receipts systems;

maintained and support manufacturing lines using JIT system; communicated with Production

Control, purchasing and manufacturing departments

• Performed parts control warehouse inventory control with IBM-Mapics Sys. Generated monthly

and quarterly production schedules as well as weekly and monthly reports for production and

shipping.

• Responsible for finished goods shipment schedules and executed finished goods inventory

warehouse control; supervised and supported semiannual physical inventories; performed daily

production meeting to follow-up and maintained IBM computer system.

• Utilized excellent customer service skills and liaison with main headquarters; coordinated with

engineering, manufacturing to schedule new products or versions; supported and communicated

with purchasing to meet commitments; maintained direct communication with manufacturing and

parts control.

PROFFESIONAL DEVELOPMENT

Management Training, Managerial Communications, APICS Member, CPIM courses, MRP Inventory

Control, JIT, Production Planning, Master Scheduling Training, Supply Chains.

PERSONAL REFERENCES:

Andrea Smith

Math Teacher

Armendariz Middle School

El Paso, Texas. 915-***-****

Alberto Dominguez

Production Control Mgr

Avery Dennison

El Paso, Texas. 915-***-****

Letty Hernandez

Material Control Mgr.

Handgards, Inc.

El Paso, Texas. 915-***-****

Michael P. Shea

General Manager

MMJ S.A. de C.V.

Lic Hector Lopez

Material Manager

Hopkins Mfg de Mexico

Cd. Juarez, Chih. Mexico (01152)652-***-**** ext 140



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