Alejandra C. Prado

*** **** *** ****** ***# *F

New York., N.Y. 10040

646-***-****

acfgs8@r.postjobfree.com

OBJECTIVE

To serve in a position that will allow me to utilize my knowledge in

professional customer service at a higher level

EDUCATION

NYS DEPARTMENT OF EDUCATION HIGHSCHOOL EQUIVALENCY DIPLOMA

EMPLOYMENT

01/04-9/2012 NYC DEPARTMENT OF INFORMATION TECHNOLOGY & TELECOMMUNICATIONS

NYC 311 Call Center Representative

. Answered incoming phone calls in a professional and courteous

manner and maintaining customer satisfaction for New York City's 311

Call Center

. Responded to customers inquiries and determining service

required by asking probing questions

. Using multiple computer systems to handle inquiries, research

answers, file requests for services, complaints or comments for

investigation and for other purposes

. Sent out applicable forms and information pamphlets by

submitting information in the appropriate computer systems

09/03-01/04 NYC DEPARTMENT OF HOUSING PRESERVATION & DEVELOPMENT

Central Complaint Bureau Representative/Operator

. Via telephone assisted tenants in NYC with filing housing

maintenance complaints against Residential Property Owners and or

Management Companies for inspections

. Input correct data via computer system for proper HPD Code

Enforcement Housing Inspection

. Followed up with tenants via telephone & correspondence

09/02-09/03 NYC DEPARTMENT OF CITYWIDE ADMINISTRATIVE SERVICES

Front Desk Receptionist - Co-op Student Intern

. Performed clerical related task such as filing, photocopying,

faxing and data entry

. In charge of front desk responsibilities which included

greeting clients and registration

. Directed telephone inquiries from the public to relevant City

or Public Agency

Reference Furnished Upon Request

Contact this candidate