*** *** **** ( Manchester, NJ *****

(H): 732-***-**** acfgk0@r.postjobfree.com

((Management Professional((

Expert Team Leadership...Training & Development...Consulting...Performance

Coaching

Operational Efficiency...Process Improvement...Emotional

Intelligence...Customer Service & Satisfaction...Communication...Team

Oriented

Key Accomplishments

At Edvocate School Support Solutions-

. Designed a structured company training program as well as all standard

operating procedure materials.

. Created program models which saved clients an average of 30% off of

their payroll budgets.

. Identified additional cost savings in key accounts that enabled them

to add staff while not adding to their budget.

. Implemented innovative processes and controls which increased the

productivity and service levels received by clients.

. Maintained 100% client retention

At Playnation

. Increased overall sales by 40% through personal sales, training of

staff and outside marketing.

. Maintained employee retention of over 95%.

. Recruited and hired entire staff from startup.

At Enterprise Rent-a-Car-

. Mentored 5 junior employees to promotions.

. Increased overall fleet volume by 30%, through business to business

marketing, encouraging repeat business through great service and

branch to branch cooperation.

. Maintained a high customer service score of 88 % for two fiscal years,

by swiftly addressing customer concerns and guaranteeing their needs

were met and expectations exceeded.

. Consistently increased annual profit margins by an average of 15%,

through spreading fixed cost over increased fleet, reducing bad debt,

increased work efficiencies with less employees, increased employee

awareness of procedures and ownership of fleet, and sales trainings.

. Boosted revenue from existing corporate accounts by an average of 25%,

by executing an innovative marketing plan for Sayreville branch.

. Selected twice for the Elite Club for Sales and Elite Club for

Customer Service and was an eight-time recipient of the Triple Crown

Award for exceeding regional percentage in operating profit, customer

service, and growth.

((Professional Background((

Edvocate School Support Solutions, Toms River, NJ

MANAGEMENT CONSULTANT, 9/2010 - Present

} Communicate effectively with all levels of employees from custodians to

Vice-Presidents.

} Advise clients and management companies on matters of employee

relations.

} Interviewed all management company supervisory level candidates that

were to be placed in my accounts.

} Perform regular inspections/audits to ensure that quality service is

being rendered and that processes and best practices are meeting

industry standards.

} Streamline office efficiency by developing standard operating

procedures (SOP's) for external and internal use.

} Analyze raw data to create program models for school districts who are

considering the possibility of outsourcing their custodial, maintenance

and grounds departments.

o Analyze current operations for inefficiencies

o Target areas in need of improvement through the use of building

audits, and interviews with key stakeholders

o Require standard industry systems and procedures

o Review metrics and compare to industry targets

} Create Request for Proposal documents which fulfill both the needs of

the school district as well as conform to applicable tenants of

procurement law.

} Liaise between the client and management company to foster a

relationship based on partnership and growth.

Playnation, Farmingdale, NJ

Manager of Office & Sales, 1/2008 - 8/2010

} Manage and direct all business operations, including accounts receivable,

sales, marketing, and supervision, retention and scheduling of 10

employees.

} Interview, hire, train, coach, and evaluate employees to ensure they

deliver excellence. Handle all company separations.

} Ensured employee information confidentiality.

} Cultivate and maintain strong business relationships with schools, camps,

and community groups, establishing trust, rapport, and a reliable

business base.

} Establish a customer service environment that caters to patrons and

ensures satisfaction, by leading by example, training the employees on

what is the proper customer service behavior and provide constant

coaching to the employees on how to handle any situation.

Nationstar Mortgage, Manalapan, NJ

Loan Officer, 3/2007 - 8/2007

} Initiated mortgage loans for home purchases and refinancing, processed

all documentation, and assessed packages for approval or denial.

} Prospected new clients through cold calling and following up on customer

referrals.

} Initiated business partnerships with collection agencies, brokers, and

rental agencies.

Enterprise Rent-a-Car, Neptune, NJ

Assistant Manager, 8/2001 - 2/ 2007

} Interviewed, trained, coached, and evaluated employees to ensure their

success.

} Supervised eight employees in areas of sales, marketing, customer

service, and best practices.

} Mentored new hires in the Management Training.

} Managed over 20 customer accounts and prospected opportunities to

generate new streams of revenue.

} Assessed branch corporate growth, losses, and income.

((Education((

Montclair State University, Montclair, NJ

Master of Business Administration, Expected June 2015

Current GPA: 4.0

Mount Saint Mary's University, Emmitsburg, MD

Bachelor of Science in Business Marketing, 2001

Thomas P. Laracy, B.S.

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