*. kenyatta johnson

*** *. ******** ** #**** acfgh8@r.postjobfree.com 702-***-****

To obtain a position as a customer services representative. Where my customer services experience can

OBJECTIVE

Be fully utilized. I have six years of experience providing customer support in a busy call center

Scheduling, Customer relation and telephone skills and data entry. Accounts Receivable and account pay

SKILLS &

ABILITIES Take inbound and outbound calls. Strong communication skills.

EXPERIENCE CASHIER WAL-MART

09-200*-**-****

Receive payment by cash, check, credit cards, vouchers, or automatic debit.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there

Maintain clean and orderly checkout areas.

COLLECTOR SPRINT

11-200*-**-****

Call customer ask for the overdue payment and upgrade their phones.

Advise customers of necessary actions and strategies for debt repayment

CUSTOMER SERVICES REPRESENTATIVE DEAR FIELD

02-2003- 06-2006

Inbounds and outbound calls collect payment and sell new cook book and health books. Answer any ques

About their bill and prove any information about the new product.

EDUCATION SAN JOAQUIN VALLEY COLLEGE, VISALIA, CA

CERTIFICATE OF COMPLETION

Medical billing and customer services. Telephone Skills and account payable Microsoft word

QUALIFICATION Maintain a positive attitude

Supportive team player

Ability to meet deadlines in a timely manner

Strong work ethic

Exceed employment expectation

Ability to work well without supervision

Inbound and outbound calls

Complaint Handling/Dispute Resolution

Multiline phone used

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