ADMINISTRATIVE ASSISTANT OFFICE ASSISTANT OFFICE COORDINATOR

QUALIFICATIONS PROFILE

Detail-oriented, highly skilled, and dynamic professional, offering expertise in administrative functions, customer service, and office management. Armed with proven track record in providing comprehensive support to executives. Capable of interacting well with individuals of diverse backgrounds and all levels of the organization. Efficient at processing information in compliance with requirements, using extensive knowledge and ability to interpret data. Known for performing multiple tasks in competitive, highly challenging, and deadline-driven environments. Technical proficiencies include:

PeopleSoft Microsoft Office Applications Database Management Adobe Acrobat Windows Explorer

Microsoft Outlook 10-Key Proficient typing skills

CAREER HIGHLIGHTS

Played a key role in improving office organization through the development of a more efficient filing system.

Earned merit raise in recognition for keen attention to detail, exemplary customer service, and team-player attitude.

Successfully developed and oversaw various projects for the improvement in efficiency and compliance of the staff with administrative company regulations.

SUMMARY OF EXPERIENCE

Administrative Support Office Operations Process Improvement

ú Rendered necessary support for supervisors and leads in dealing with data confirmation and compiling reports to be reviewed.

ú Provided effectual assistance to the senior staff members of the Claims Department.

ú Expertly managed all front desk operations of the academic office which involved overseeing constant flow and traffic office.

ú Carried out the entire distribution of incoming mail as well as the scheduling of appointments and meetings.

ú Guaranteed high-level administrative support provided for all staff comprised of engineers, managers, superintendents, and project engineers through research, statistical reports, and clerical functions.

ú Accomplished various clerical and administrative functions that involved drafting correspondence, overseeing data entry, and maintaining paper and electronic files.

Records Maintenance Database and System Utilization

ú Handled the encoding of data with the use of the working database system.

ú Proactively engaged in coordinating supportive services which included preparation and review of operational reports and schedules to ensure accuracy and efficiency.

ú Exemplified technical skills in using office machines which included photocopiers, scanners, facsimile machines, voice mail systems, and personal computers.

ú Exhibited keen eye for detail in computing, recording, and proofreading data as well as other information including records or reports.

ú Performed evaluation on source documents including invoices and encoding of data in specific fields for subsequent entry into Microsoft Excel.

Client Relationship Management Customer Support

ú Monitored the process of routing incoming calls through multi-line phone system to designated people.

ú Accommodated and greeted visitors and handled the accurate filing of documents through electronic and hard copy filing system.

ú Attentively responded to requests of clients in person and through email and phone.

Staff Coordination Training and Development

ú Administered analysis of internal processes; provided recommendation; and implemented procedural and policy changes for operational improvement.

ú Facilitated training for work study students, new faculty, and staff with regard to the use of software programs.

ú Organized and facilitated essential training for new staff regarding the database program.

WORK CHRONOLOGY

Manpower – Hayward, CA

Data Entry Operator Jun 2013–Present

Safeway Inc. - Pleasanton, CA

Claims Assistant Nov 2013–Jan 2014

Heald College - Hayward, CA

Administrative Assistant Aug 2010–Jul 2012

TRS Consultants - San Ramon, CA

Office Manager Dec 2007–Jul 2008

Kiewit Pacific Company - Oakland, CA

Administrative Clerk/ Document Control Clerk Mar 2003–Dec 2007

Adecco Staffing - Alameda, CA

Administrative Clerk / Data Entry Jun 2002–May 2003

United States Postal Service - Oakland, CA

Mail Clerk October 1997-April 2002

EDUCATION

Associates Degree in Business Administration, Dean’s List Present CHABOT COLLEGE, HAYWARD, CA

Coursework in General Education 1998-2000 – CHABOT COLLEGE, HAYWARD, CA

Associates in Applied Science Degree in Software Applications 2002 - HEALD COLLEGE, HAYWARD, CA

TRAINING

PeopleSoft CampusVue Training

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