Rafael Flores

*** ******* **.

915-***-****

El Paso, Texas 79915

acfggb@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Responsible individual with progressive personnel supervision and office

administration. My experience entails extensive use of decision making,

problem solving, and analytical thinking. I am detail-oriented with

excellent analytical, communication and interpersonal skills. Over

seventeen years of solid experience in security services.

EMPLOYMENT

Security Finance, El Paso, Texas

December 4, 2010 -February 6, 2012

Collector

. Arrange for debt repayment or establish repayment schedules, based on

customers' financial situations.

. Locate and notify customers of delinquent accounts by mail, telephone,

or personal visits to solicit payment.

. Advise customers of necessary actions and strategies for debt

repayment.

. Persuade customers to pay amounts due on credit accounts, damage

claims, or non-payable checks, or to return merchandise.

. Confer with customers by telephone or in person to determine reasons

for overdue payments and to review the terms of sales, service, or

credit contracts.

Custom Cash Credit Inc., El Paso, Texas

June 15, 2005 - May 3,

2010

Collections

. Locate and monitor overdue accounts, using computers and a variety of

automated systems.

. Answer customer questions regarding problems with their accounts.

. Record information about financial status of customers and status of

collection efforts.

. Trace delinquent customers to new addresses by inquiring at post

offices, telephone companies, credit bureaus, or through the

questioning of neighbors.

. Sort and file correspondence, and perform miscellaneous clerical

duties such as answering correspondence and writing reports.

Initial Security, El Paso, Texas

January 12, 1998 -

June 5, 2005

Security Guard

. Monitor and authorize entrance and departure of employees, visitors,

and other persons to guard against theft and maintain security of

premises.

. Write reports of daily activities and irregularities such as equipment

or property damage, theft, presence of unauthorized persons, or

unusual occurrences.

. Call police or fire departments in cases of emergency, such as fire or

presence of unauthorized persons.

. Answer alarms and investigate disturbances.

. Circulate among visitors, patrons, or employees to preserve order and

protect property.

RELEVANT EXPERIENCE & ACCOMPLISHMENTS

Immigration Agent

. Examine immigration applications, visas, and passports and interview

persons to determine eligibility for admission, residence, and travel

in the country.

. Detain persons found to be in violation of customs or immigration laws

and arrange for legal action, such as deportation.

. Inspect cargo, baggage, and personal articles entering or leaving the

country for compliance with revenue laws and country customs

regulations.

. Interpret and explain laws and regulations to travelers, prospective

immigrants, shippers, and manufacturers.

. Record and report job-related activities, findings, transactions,

violations, discrepancies, and decisions.

EDUCATION & CERTIFICATES:

Associates in Business Administration and Social Services, El Paso

Community College, El Paso, Texas, in progress

Diploma Recipient, El Paso Community College, El Paso, Texas

KNOWLEDGE

. Knowledgeable in the use of Microsoft Office, Windows, E-Mail, and

Internet Applications.

References furnished upon request

Contact this candidate