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Customer Service Human Resources

Location:
Wooster, OH
Posted:
August 18, 2014

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Resume:

ROXANNE FLESSEL

E-mail . acfge3@r.postjobfree.com

**** ********* *** **** . *******, OH 44691 . Telephone 330-***-****

EDUCATION

OHIO STATE UNIVERSITY

B.S., Human Resources and Marketing

Graduated cum laude

__

PROFESSIONAL EXPERIENCE

IN-BOUND SALES RECRUITER

April 2014 -September 2014

TIME WARNER CABLE

Contract Completed

Akron, Ohio

Talent Acquisition

. Efficiently utilized BRASS RING to scrutinize over 500

applicants.

. Completed the full-cycle recruiting process for over 250 new-

hire applicants with

100% accuracy.

. Reduced turn-over, improved candidate quality, reduced new-

hire class no-show rate.

. Promoted Time Warner Cable products and job opportunities at two

external job-fairs

. Single-handedly managed an internal job fair with 100 applicants

in four hours,

resulting in 27 new-hire offers.

RECRUITNG ANALYST

March 2014 - April 2014

DIEBOLD, Inc.

Contract Completed

Canton, Ohio

Talent Acquisition

. Combed through internet based resume clearing houses for the

most qualified candidates

. in the United States and Internationally.

. Primarily utilized Monster, Career board, Career Builder,

LinkedIn, and Indeed.

. Hardware and Software Engineers

. Industrial Designers

. New and Emerging Technologies

. Six Sigma Certified

. C++ Programmers

. E-mailed over 250 potential new candidates in six weeks.

. Phone screened over thirty that resulted in multiple hires in

extremely competitive areas.

PROFESSIONAL EXPERIENCE CONTINUED

__

HUMAN RESOURCES RECRUITER August 2013 - February

2014

VXI Global Solutions Call Center

Contract Completed

Canton, Ohio

Talent Acquisition

. Hired for AT&T Mobility, AT&T UVERSE, DIRECTV campaigns.

. Pre-screened, interviewed, pre-employment tested, realistic job

previewed,

and issued offer letters for 350 call center new-hires.

. Utilized HIREIQ Portal for phone interviews.

HUMAN RESOURCES RECRUITER April 2012 -

August 2013

Overhead Door Manufacturing

Contract Completed

Mt. Hope, Ohio

Talent Acquisition

. Mastered iCims recruiting and criminal back-ground software in

only two days.

. Solely filled over 200 positions in seven months, including

manufacturing line workers,

QA, Supervisors, and Engineers.

. Met with the Directors and Managers weekly to stay ahead of the

recruiting curve.

. Strong attention to detail resulting in 100% compliance for all

I-9 documents.

. Expanded recruiting pool by optimizing free job sites and

smarter advertising.

. Collected and created graphs to analyze turnover and requisition

closure rates.

. Implemented college recruiting program at Ohio State University

and the

University of Akron.

. Designed professional recruiting materials for internal and

external needs.

. Jump-started a dying referral program, creating another strong

pool of candidates.

. Apply the criminal background and drug screen policy to assure a

safe work environment.

PROFESSIONAL EXPERIENCE CONTINUED

__

HUMAN RESOURCES RECRUITING MANAGER April 2002 -

July 2004

Harry and David Catalog

Hebron, Ohio

Talent Acquisition

. Hired over 3,500 people in eight months, including production

line workers, QA,

Supervisors, and Customer Service Agents, beating hiring

goals by 10% each year.

. Trained a staff of 13, including 10 recruiters, a pre-screener,

a scheduler, and an

Administrative assistant.

. 100% compliance for all I-9 documents, benefits, and new-hire

paperwork.

. Conducted orientations for 200 people.

. Pinpointed staffing needs by meeting with Managers in customer

service, and

the production areas weekly.

. Expanded recruiting pool by promoting the company externally all

year long at high-

Schools, colleges, job fairs, J&F Service's training

programs, and SHRM functions.

. Implemented college recruiting program at Ohio University, Ohio

State

University, and local Technical colleges.

. Designed professional recruiting materials for internal and

external needs.

. Performed back-up functions for HR Team members, including,

Benefits,

Training, and Pay-Roll.

HUMAN RESOURCES GENERALIST July 1994 - May

2002

Alliance Data Systems

Columbus, Ohio

Organizational Development

. Researched and budget payroll and non-payroll budget, presented to

V.P. and

Negotiated department needs for Employee Relations, Recruiting, and

Training.

. Received awards for outstanding performance from the V.P. for two

projects.

. Created new training materials for Supervisors and Managers for all

departments.

. Managed and issued all internal and external communications.

. Maintained the highest levels of confidentiality.

PROFESSIONAL EXPERIENCE CONTINUED

__

Benefits and Compensation

. Supervised three associates, payroll, benefits administrator, and the

employee relations coordinator.

. Responsible for BWC claims, short and long-term disability, LOA, FMLA,

and FSA.

. Assessed the impact of benefit costs and plan changes for employees

and resolved any issues.

. Derived a self-insured Workers' Compensation program with a top rating

from the BWC.

. Organized and delivered open-enrollment to five Ohio locations.

Community and Employee Relations

. Appointed the go-to team member for any sexual harassment, or

other policy violations.

. Director of the food drive, back-to-school school supplies

drive, coat drive,

and toy drive.

. Habitat for Humanity Team Leader for two complete homes built.

. Launched employee events for five locations with up to 1,200

participants.

Talent Acquisition

. Pre-screened exempt new hires, including IT, Marketing, and

Accounting.

. Calculated all turn-over, recruiting costs, and analyzed data

for monthly reports.

. Coordinated interview and flights to Columbus from other

locations.

. Managed Relocations and temporary housing.

. Designed professional recruiting materials for job fairs and

orientations.

. Presented orientations and with 100% new-hire documentation

compliance.

. Recruited for the collections and customer service departments.

COMPUTER SKILLS

BRASS RING, HRIS, Icims, PeopleSoft, HIREIQ, Windows, Word, Excel,

Outlook, Payroll software, PowerPoint, Access, Media Software, Lotus

Notes, ADP, and the Internet

REFERENCES

__

David Heringahaus, Vice President

of Stores, HR and Leadership Development at Lane Bryant

acfge3@r.postjobfree.com

614-***-****

Michelle Toney, HR Director

of Benefits at Southern Wine and Spirits

acfge3@r.postjobfree.com

Sarah Bonk, Senior Manager Interactive Production Design

at Apple Inc.

acfge3@r.postjobfree.com

415-***-****



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