Customer Service Sales Representative
Resume:
New Caney TX ***** Phone:281-***-**** Email:acfgd8@r.postjobfree.com
Diane Hockert
Objective Seeking part-time contract work with a company that values ontime,
reliable service
Experience May 2013 - present Contractor with SafeGuard Properties
Mortgage Field Inspector
Perform visual field inspections.
Perform daily inspections and route planning
Handle rush requests based on client and company needs
Photograph property both interior and exterior as required by work
order to document overall property condition and any associated
damage
Perform various types of inspections accurately and on time
Research address on HCAD to locate correct property location.
Upload photos and enter inspection results into company website via
high speed internet connection
March 2005 - July 2012 Colgan Air, Inc
Memphis, TN
Regional Manager
Relocate to Houston to open base of operation due to contract award
with Continental Airlines. The success of this Base resulted in
Colgan Air securing contracts with Continental/United for the
purchase of 30 additional aircraft increasing our business
threefold.
Plan, organize and execute recruitment and hiring events. Prepare
and conduct PowerPoint presentation of the Company culture,
benefits, position requirements and expectations to potential
flight attendant candidates. Application research, resume
screening, interviewing and hiring to accommodate growth in the
operation from 20 flight attendants to over 150. Direct new hire
orientation, initial training and certification standards.
Institute policies and procedures for provisioning aircraft to
increase safety and on time performance. Liaise with Local Vendors
to evaluate performance and product to provide a seamless
experience from beginning to end of travel.
Provide leadership and motivation for 150 flight attendants to
include recommendations for promotion, customer service
commendations, nominations for company awards and overall
performance evaluation.
Process Worker's Compensation claims, FMLA requests and maintain
compliance with company policy when counseling, coaching,
administering progressive discipline and terminating employees.
Ensure communication of key business/customer issues to employees.
Ensure employee compliance with Company policies and procedures and
Federal Aviation Regulations to provided exceptional customer
safety and service.
Maintain a thorough knowledge of Union Contracts. Develop and
promote good working relationships with Union stewards.
Participate in grievance hearings, contract negotiation and
labor/management meetings. Provide recommendations to contract
committees as they relate to enhancing the workplace experience.
Participate in daily, weekly and monthly operational strategy
meetings and conferences. Review operational data to identify
trends, weaknesses, and areas of improvement.
Coordinate and facilitate base meetings.
Investigate claims of ADA violations by Cabin Crew and customers.
Provide supporting statements and evidence of
compliance/non-compliance.
Administer random drug and alcohol testing as required by DOT
regulations.
Engage cooperation of all departments to remove impediments to top
quality performance.
June 2001 - February 2005 Colgan Air, Inc.
Memphis, TN
Flight Attendant/ Instructor
Develop and conduct training programs in compliance with company
policy and Federal Aviation Regulations to insure the safety of all
passengers
Conduct flight attendant Annual Recurrent training and in-flight
training exercises.
Develop training scenarios to equip flight attendants with skills
to handle in-flight emergencies and aircraft evacuations.
Constantly assess the effectiveness of training.
Perform all duties of a Flight Attendant to include safety
announcements and assuring customer compliance with FAA
requirements, readying the Cabin for departure, monitor security
issues, provide first aid and CPR when necessary, and be prepared
for the possibility of emergency situations and evacuations.
March 1991 - February 2005 Dia-L Associates
Stafford, VA
Owner/Operator
Distributor of computerized traffic counting and classifying
equipment to State Departments of Transportation, Planning
Division.
Sales in excess of $1M annually.
Participate in annual conventions and trade shows.
Conduct sales presentations to prospective customers.
Prepare requests for proposals, respond to customer inquiries and
requests, process orders, conduct vendor pricing negotiations.
Maintain home-based business office.
December 1978 - March 1986 Control Data Corporation McLean, VA
Senior Technical Sales Representative
Develop and present technical demonstrations of relational
database, project management and financial accounting software
capabilities to support the efforts of the Marketing Team.
Prepare and conduct training classes for new customer accounts both
on and off the customer site.
Identify new opportunities to expand business within assigned
customer base.
Act as main liaison with the customer to address and resolve all
system and software inquiries and concerns.
Education Virginia Tech Blacksburg, VA
Bachelor of Science, Computer Science
Minors in Business Administration and Psychology
Knowledge, Intermediate skills in Microsoft Office Suite - Outlook, Excel,
Skills and Word, PowerPoint
Abilities Able to work with and appreciate a diverse group of employees
Able to quickly learn and adapt to new products, systems, policies
and procedures
Able to maintain a positive, professional attitude in adverse and
challenging situations
Able to meet deadlines, reliable, dependable, excellent track
record
Professional demeanor, able to present the company in an effective
manner
Comfortable speaking with large and small groups
References:
Audrey Garrett, Pinnacle Airlines, Recruiter
Relationship: Co-Worker
acfgd8@r.postjobfree.com
Patricia Allen, Pinnacle Airlines, Director of In-flight
Relationship: Supervisor
acfgd8@r.postjobfree.com
James Holmes
Relationship: Friend, Vendor
acfgd8@r.postjobfree.com
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