Dexter Horn

***** * ********* **** *** ****

254-***-****

acfg77@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

9+ years Excellent customer service plus problem solving and trouble

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Profile

shooting,

1. Solid computer skills.

2. Proficient in E billing, PFP, PBS, RX lookup, CI, Microsoft Excel,

WordPerfect, Microsoft Word, Outlook, and Powerpoint

3. Work well as an individual as well as a team player. Ability to train,

motivate, and lead in customer service.

4. Type 40+ wpm plus Ten Key

5. Great attitude always eager to learn and advance in all areas.

Med member training

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Synopsis of Achievements

1. Acting Supervisor

2. Exceeded in call volume quality

C3 Connections, Mcgregor, TX 2011 2014

Employment

Med Member

1. Responsibilities: Handling high call volume in a call

center setting during open enrollment and thereater,

handling insurance claims, billing, and pharmacy calls.

Multiple systems in use while handling calls in a short

time frame providing the best customer service.

2. Maintain quality control/satisfaction records, constantly

seeking new ways to improve customer service.

AAFES, Waco, TX 2009 2011

Material Handler

1. Responsibilities: Manually move freight, stock, or other

materials and to perform various duties within the

warehouse also check the merchandise for and damages

if the merchandise was damage I would have to write a

report for my foreman in what I found.

CONVERGYS, Longview, TX 2007 2008

Supervisor

2. Responsibilities: Managing AT&T customer’s personal

accounts, taking inbound phone calls of AT&T

customers with billing, device’s, and basic services

issues. In addition, assisting new employees monitoring

there calls making sure that they provided excellent

customer care while maintaining call and hold time.

Longview High School, Longview, TX 2007

Education

References Furnished Upon Request

Contact this candidate