Patsy Campbell

770-***-**** Home

404-***-**** Cell

acfg6f@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Executive Assistant / Customer Service/ Project

Coordinator Positions

Accounts Payable /10-key by touch/ Accounts Receivable

Stable work history with large corporation (20+ years)

Internet Savvy

70 WPM

Extraordinary customer service and intermediate computer skills

GOODMAN NETWORKS: 1/2012 to 3/2014

Project Analyst Coordinator in Order Management Organization

- Track open projects for issues that need to be reviewed and/or reworked.

- Process Purchase Orders/Requisitions and Change Orders via Oracle and SharePoint for

General Contractors to start new projects within 48 hours of receipt.

- Verify that Purchase Orders are accurate and prepare them for invoicing.

- Constantly checking for errors and making adjustments via Oracle.

- Heavy Email and calendar management.

- Developed training manuals for new processes and job functions.

- Distributed daily outstanding open Purchase Requisition Approval Reports.

- Partnered with team members to make sure our metrics are met daily.

- Resolved Vendor invoice issue via contacting Project Managers involved with the

Cell site.

Self Employed: 2007-2012

Independent Life and Health Insurance Agent.

I Sold Life, Health and Cancer Ins. Policies in the State of Ga..

LUCENT TECHNOLOGIES –EMPLOYER 1980-2007

EXECUTIVE ASSISTANT: (Lucent Technologies)

Responsibilities included but were not limited to:

- Coordinated a variety of domestic and international travel arrangements and logistics associated

with the trip.

- Created and Processed expense reports for Managers travel and company expenses.

- Coordinated and hosted multiple events and team buildings for the organization, some were day

trips and some overnight trips.

- Managed complex business calendars.

- Maintained and updated organizational charts.

- Provided organizational managers with report for monthly meetings.

- Coordinated meetings, room set up, audio/visual catering, reports, etc.

- Provided onboarding assistance for new employees.

- Screened calls and electronic and US Mail.

- Processed weekly attendance for organization and contract employees, as well as processing

Invoices for bringing new contractors onboard.

- Greeted Visitors.

- Maintained office supplies, corporate forms, and break room cleanliness.

- Negotiated office equipment contracts and repairs and or purchasing of new equipment.

- Effectively and appropriately handled confidential information and documentation.

- Worked as a team with other executive assistants to ensure consistent and smooth functioning

of the business.

-I have been praised on my skills to catch issues before they become problems.

CUSTOMER SERVICE/ PROJECT COORDINATOR: (Lucent Technologies)

- Processed customer requests. Follow from beginning to end, making sure

to keep the customer informed of all activity.

- Participated in process improvement projects with project managers and engineers.

- Managed work flow with a tracker, making updates all throughout the day.

- Strived to achieve Quality Assurance and Excellent Customer Service Satisfaction.

Took appropriate action to resolve issues with engineers, customer, billing, and

Manufacturing.

- Managed returns(RMA’s), pricing issues, expedited defective material, short from carton,

Back orders, Ship dates, and Other Customer Requests.

- Posted all related notes in the appropriate database.

TECHNICAL SKILLS AND SPECIAL ABILITIES:

Proficient in Office 2010

Strong Organizational skills with attention to detail

Ability to manage multiple tasks and meet deadlines.

Excellent verbal and written communication skills

Ability to communicate effectively with all levels of management.

Experience in dealing with different cultures.

Ability to stay calm in stressful situations.

INDIVIDUAL SELF DEVELOPMENT:

Accomplishment through Teamwork Professional Writing

Negotiating Skills Workshop Strong Organizational Skills

Communications Skills Workshop Time and Stress Management

Milton High School- Alpharetta, Ga. 1970-1974

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