Timothy R. Mulcahey, MBA

acfg1x@r.postjobfree.com

www.linkedin.com/in/timothyrmulcahey

630-***-****

I am a high-performing, and strategic-thinking professional with over

twenty four years of experience in the IT and Business fields. I have

relationship-building soft-skills with clients across multiple

organizations and teams in addition to exceptional writing ability and

interpersonal communication skills. Adept at assessment, generation of

options, and solution implementation in collaboration with multiple groups

and clients. Experience as a Business Analyst, Systems Analyst, Project

Lead and Manager; completing projects from the requirements gathering /

needs discovery phase through to education. Eight years of experience in

research, technical writing, education, and knowledge base development with

proven ability to leverage multiple tasks in fast-paced environments with

deadlines.

EXPERIENCE Arthur J Gallagher, Itasca, Il 2014

. Analyzed, designed, developed, implemented and maintained custom

Remedy configurations and architecture.

. Troubleshooting and participation in resolving Remedy user access

issues.

. Worked within the Agile / Scrum Methodology and in Scrum Environments.

. Created reports that were used to keep stakeholders informed of

conditions present within the network environment.

. Worked within business guidelines for operational change and problem

management procedures.

. Worked with management to document requirements for enhancing the end

user experience within the tool and bringing these requirements to

completion.

. Gathered information from existing systems, analyzed program and time

requirements. Prepared time estimates and justifications for assigned

tasks and provided recommendations to project managers.

. Project Lead for SharePoint restructure Technical Writing & Remedy

Documentation Discovery.

. Microsoft SharePoint 2013 / BMC Remedy 8.1.

ATS, Inc., Schaumberg, Il 2011-2013

. BMC Remedy Knowledgebase SME & Incident Management.

. SDLC and PM for Knowledge base Projects, and Knowledge base Management

position.

. Project Coordinator for Documentation & Knowledge base.

. Working within an Agile / Scrum Environment.

. ITIL Service Asset & Configuration Management understanding; with

primary focus on maintaining existing information & configuration to

deliver the KB IT service.

. Microsoft SharePoint 2010 / 2013 & BMC Remedy 7.2 / 8.1 Knowledge

Base.

. Project Lead & Technical Writer for Knowledge base Migration and

Integration.

. Use Cases Experience

. Wire framing Knowledgebase projects & process mapping

. Documentation Discovery for company & clients companies.

. LMS on SharePoint / Remedy Knowledge base.

. Knowledgebase workflow analysis

. Mobile App Documentation & Project Experience

. Knowledge Management Lead Experience

Aspect Software, Lombard, Il 2001-2008

. Project Lead / Coordinator for Documenting & Archiving of Intellectual

Properties Database.

. Prepared presentation plans and materials.

. Researched Legal Licensing for Software and Development.

. SDLC Integration & Testing for Programmers; liaison between Legal and

Programming teams.

. Worked with OEM Engineering and SDL Teams, building Golden Master

Disks for Software Development.

. Working as a liaison with management, as well as direct dealings with

directors on patent items, & issues.

. Code Review using Blackduck Software for Programming Development Group

& Legal Department.

. Technical Writing / Documentation & Legal Writing.

. Performed network integration and system tests.

. Directed research efforts to locate all related case law, summarizing

and prioritizing the most relevant precedents for attorney review,

reducing time to access information by days.

SKILLS . BMC Remedy Knowledge Base 7.2 / 8.0 SME

. MS SharePoint 2010 / 2013

. Project Management experience on Knowledge Bases

. Network Architecture, Design, & Configuration

. LMS on BMC Remedy, Article Design & Editing

. ITIL Service Asset / Configuration Management

. SDLC on KB Management & User positions

. Extensive & Specialized Communication Skills

. Technical Writing, Editing, & Article Design

. Risk Assessment & Identification / Planning

. Client Handling & Managing of Knowledge Discovery

. Mobile App Documentation & Project Experience

. Wire framing, process mapping, workflow analysis

. Use Case Experience

. Agile / Scrum Environment Experience

. Raisers Edge & Salesforce Exposure

. Knowledge of Requirement Discovery & Analytics

. Business Objects & Crystal Reports Experience

EDUCATION Western Governors University 2013-2014

MBA, Masters in Business Administration

Western Governors University 2008 - 2013

Bachelors of Arts, Bachelors in Education

Davea Vocational School 1989 - 1990

Associates in Science, Associates of Information

Technology

CERTIFICATION . Project Management Professional - In-Progress

. 6Sigma Green Belt - February 2012 - Present

. 6Sigma Yellow Belt - September 2011 - Present

. Cisco Small/Medium Enterprise - July 2000 - Present

. Cisco Sales Expert - March 2000 - Present

. MCSE - May 1993 - May 1997

. A+ Certification - May 1993 - May 1997

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