S usan Fauskey

***** ******** ****, * * ddlebu rg H ts., O H 44130

216-***-**** * acfg1j@r.postjobfree.com

Passionate, hardworking, results driven hospitality leader. Background includes all

aspects of operations, including a strong background in sales and high guest

satisfaction. Self motivator and starter who can provide knowledge in all aspects of

hospitality management. Excels at creating a Team Environment for all

management and associates. Additional areas included;

*Revenue Management *Conversions/New Opens *Ai rport Locations

*Associate Development *Engineering * Independent

Hotels

*Sales and Marketing * Food & Beverage *Resort Properties

*Rooms Division *Renovations *Downtown

Location

C a ree r Accomp l ish men t

• Successfully pulled the Sheraton Independence, Wyndham Cleveland and St.

K i t ts Mar riott from a failing QA inspection to a passing score in all areas.

• Raised and maintained overall staff service scores.

• Created incentive programs property wide

• Created entire property Welcome Book for staff

• As AGM successfully participated in hotels reposition and t ransition to the

C rowne Plaza Brand.

• Associate Opinion Committee Leader

• Opened Westin Cleveland

P rofession a l Expe r ie nce

Westin Cleveland Downtown

2014

Director of Housekeeping, Sage Hospitality

• New Hotel Open

• Responsible for day to day operations of Housekeeping and Laundry

• Create SOP’s, daily procedures, execute standards

• Training housekeepers, supervisors, public area attendants, houseman, linen

r unners

• Set up and organize department

St. Kitts M a r r iott Resort and Royal Beach Casino

2014

Director of Room Operations, M arr iott International

• Responsible to get systems/procedures back in place for Front Office,

Housekeeping, Laundry, AYS, Bellman and Guest Services

• Passed fi rst LRA audit in three years

• Created inventory sheets for housekeeping and front office

Wyndham Cleveland at PlayhouseSquare

2010-2013

Director of Rooms, Wyndham Managed

• Responsible for day to day successful operation of Front Office, Housekeeping,

Shuttle Serivce, Bellman, Valet and Engineering Department

• Increased guest satisfaction scores and cleanliness scores

• Created housekeeping programs to increase productivi ty

• Created inventory sheets to maximize budget costs

Crowne Plaza I ndependence, I ndependence, OH

2008-2010

Skyline Hotel and Conference Center, I ndependence, OH

Sheraton I ndependence, I ndependence, O H

Assistant General Manager, A merican Resort Management Hospitality (11/2008-

8/2010)

Sales Manager (7/2008-1/2009)

• Responsible for day to day successful operations of the Front Office

• Assists and Co-Manages Food & Beverage Department and Housekeeping

• Increased overall employee satisfaction

• Increased guest satisfaction from 75% to 93.5%

• Exceeded group sales goals by 150 rooms

Double JJ Resort, Rothbu ry, M I 2009

Assistant General Manager, A merican Resort Management Hospitality

• Responsible for day to day successful operations of Front Office and

Reservations Center

• Successfully increased conversion rate on phone calls

• Restructured website booking engine to make it easier for guest to book

online

Sheraton Cleveland Ai rport, Cleveland, OH

2007-2008

Sales Manager/Business Development Manager, Oakbrook Hospitality

• Exceeded quota of L NR by 15%

• Created packages for hotel with local salon and spa, sports and

entertainment

• Created power point presentations for sales calls

TownePlace Suites by Ma r r iott, M iddleburg H ts., OH

2005-2007

Cou rtyard by Ma r r iott, M iddleburg H ts., OH

Operations Supervisor, M ar r iott International

• Responsible for day to day guest services and employee relations

• Operations experience in Housekeeping and Sales

Timeless Travel, Valley View, OH 1994-

2006

Owner/Office Manager/Travel Agent

• Responsible for day to day operations.

• Certified to t rain on GDS systems

E d uc a t io n/ T r a i n i ng

John Carroll University (1993-1997)

BA in Communications / Minor in Business

Revenue Management Certified from eCornell University

Recognized by Mar r iott In ternational Candidacy Review Board

Certified New H i re Trainer – Mar r iott Hotels

Certified Property Service Culture Trainer – Starwood Hotels

ABC’s of Housekeeping - Starwood Hotels

Holidex/Opera Training

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