Todd Fondale

**** *. *** **.

Omaha, NE *****

402-***-****

acffz2@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

* Daily management of technicians and service employees

* Customer service, support, resolution and follow up

* Advertising, company promotion, and marketing

* Inventory control, ordering, management, pricing, and quality control

* All aspects of residential & commercial service management

* Estimating & pricing & sales

* Material purchasing and inventory control

* Accounts payable and receivable, billing and collecting debt

* Daily interaction with clients and customers to provide the best

service/support, experience, equipment, and service purchases and

upgrades

* Department payroll management and profitability

* Freight management & shipping

EXPERIENCE

Service Manager

The Frazier Company, Omaha, NE 2/08-Present

* Supervise and provide managerial & technical support and guidance to all

employees within the HVAC & plumbing service department

* Created and implemented actions, procedures, routines, and paperwork that

restored quality, structure, and profitability to the service department

* Created and supplemented flat rate billing that simplified billing,

increased daily collections, and boosted profit

* Increased the existing residential maintenance & commercial maintenance

program by providing: specific paperwork for easier management and

guidelines, pricing guidelines, outlining maintenance plans and benefits,

marketing techniques, and payment options

* Oversee all daily and after hours aspects of the service department

operation to include: management, scheduling, payroll, billing, pricing &

estimating, routing, debt collections, material ordering, dispatching,

customer support and follow up, and in-house training

* Promotion & sales of HVAC and plumbing upgrades, equipment, and services

HVAC Service Manager

Ables Electric Inc./Ables Heating & Cooling, Cambridge, OH 1/01 -

1/08

. Created and implemented actions, procedures, and paperwork that restored

quality and profitability to the HVAC service department

. Brought in and expanded flat rate billing that simplified billing,

increased daily collections, and boosted profit

. Restructured inventory quality, amounts, and purchasing procedures

resulting in lower overhead, faster turn-around of parts, easier

accountability and less loss

. Expanded on the existing residential and commercial maintenance program

to include: providing specific paperwork, routines/checks, pricing

guidelines, marketing techniques, and providing commercial & industrial

maintenance plans

. Supervise & provide support to all service department employees and

oversee all aspects of the service department daily operation to include:

dispatching, billing, scheduling, pricing/estimating, payroll, and

material ordering/handling

. Promotion and sales of HVAC equipment and upgrades, and electrical sales

and upgrades

Shipping Coordinator/Supervisor

Akro Corporation, Zanesville, OH 7/99 - 12/00

Shipping Coordinator

Lear Corporation (Ceramic Ave. location), Zanesville, OH 7/98 - 7/99

Dispatcher/Shipping Coordinator

Alternative Transportation, Cambridge, OH 10/96 - 6/98

Shipping Clerk/Quality Control Clerk

Southeastern Salon Suppliers, Zanesville, OH 9/95 - 9/96

Outbound Freight Processor

Roadway Package Systems, Cambridge, OH 12/94 - 9/95

United States Army - Active Duty Honorable

Discharge

SKILLS/STRENGTHS

Customer service & support Inventory control & purchasing

Service management Freight management & coordination &

shipping

Employee supervision Sales of upgrades, services, & new

equipment

Accounts receivable & payable Billing & collections

EDUCATION

John Glenn H.S., New Concord, OH, Diploma, 1990

Ohio University - Zanesville, OH

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