Brittany D Woods

**** ****** *******, **, ***** United States 901-***-****

acffr9@r.postjobfree.com

Professional Experience

Trugreen(Current)

AMERICAN HOMESHIELD(ServiceMaster)

Social Media Group/Corporate Customer Care, January 2013- present

. Keep records of customer interactions and transactions, recording

details of inquiries, complaints, and comments, as well as actions

taken.

. Check to ensure that appropriate changes were made to resolve

customers' problems.

. Resolve customers' service or billing complaints by performing

activities such as exchanging merchandise, refunding money, and

adjusting bills.

. Confer with customers by telephone to provide information about

products and services, to take or enter orders, cancel accounts, or

to obtain details of complaints.

. Evaluating the customer base and creating a social media marketing

strategy in order to gain publicity for the company

. Promoting the brand value of the product in the social media

circles by incorporating suitable marketing strategies

. Continuously evaluating the changing market trends and applying new

strategies according to the changes

. Hold strategic discussion with the management of the company to

bring them up to date with the social media marketing of the

company

. Thinking of new and innovative marketing ideas that will interest

people, who are in the social circles

. Excellent communication skills

. A thorough knowledge of the social media circle, its techniques and

tools and how it functions

. Good eye for detail, analysis, interpretation and prediction of

market trends

. Good networking abilities

. Works all networks Facebook, Twitter, Consumer Affairs, Angie's

List, Yelp, Youtube, and Google plus.

Shelby

county government

Election Commission, June 2012- January 2013

. Assisted Director and Creative Director

. Duties included being a secretary, including typing, filing,

answering phones and taking notes at meetings.

. Handled paper correspondence and emails.

. Possessed strong communication, organizational and interpersonal

skills

. Work and coordinate with other support personnel as needed

. Created, organized and maintained files; made travel arrangements;

and performed other secretarial and administrative support duties

. Process voter registrations

. Count votes and etc

Pfs Web, Memphis, TN United States

Customer Service Representative, Aug 2011 - October 2012

. Keep records of customer interactions and transactions, recording

details of inquiries, complaints, and comments, as well as actions

taken.

. Check to ensure that appropriate changes were made to resolve

customers' problems.

. Resolve customers' service or billing complaints by performing

activities such as exchanging merchandise, refunding money, and

adjusting bills.

. Confer with customers by telephone or in person to provide

information about products and services, to take or enter orders,

cancel accounts, or to obtain details of complaints.

MEMPHIS CITY SCHOOLS -ECHOES OF TRUTH MEMPHIS,

TN UNITED STATES

Administrative Assistant/ Marketing Intern, Summer June 2008- July

2010

. Summer Program

. Internship

. Assisted Director and Creative Director

. Duties included being a secretary, including typing, filing, answering

phones and taking notes at meetings.

. Handled paper correspondence and emails.

. Possessed strong communication, organizational and interpersonal

skills

. Work and coordinate with other support personnel as needed

. Created, organized and maintained files; made travel arrangements; and

performed other secretarial and administrative support duties

Charlotte Russe, Memphis, TN United States

Sale Associate, Jun 2007 - Aug 2008

. Ticket, arrange and display merchandise to promote sales.

. Watch for and recognize security risks and thefts, and know how to

prevent or handle these situations.

. Maintain knowledge of current sales and promotions, policies regarding

payment and exchanges, and security practices.

. Demonstrate use or operation of merchandise.

. Place special orders or call other stores to find desired items.

. Clean shelves, counters, and tables.

. Inventory stock and requisition new stock.

. Maintain records related to sales.

. Estimate and quote trade-in allowances.

. Prepare merchandise for purchase or rental.

. Describe merchandise and explain use, operation, and care of

merchandise to customers.

. Answer questions regarding the store and its merchandise.

. Help customers try on or fit merchandise.

. Prepare sales slips or sales contracts.

. Open and close cash registers, performing tasks such as counting

money, separating charge slips, coupons, and vouchers, balancing cash

drawers, and making deposits.

. Exchange merchandise for customers and accept returns.

. Recommend, select, and help locate or obtain merchandise based on

customer needs and desires.

. Bag or package purchases, and wrap gifts.

. Sell or arrange for delivery, insurance, financing, or service

contracts for merchandise.

. Compute sales prices, total purchases and receive and process cash or

credit payment.

. Greet customers and ascertain what each customer wants or needs.

Education

Bethel university, UNITED States

Business /Marketing Candidate, Aug 2015

Contact this candidate