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Customer Service Quality Control

Location:
United States
Posted:
August 17, 2014

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Resume:

Curtis Graham

Recent College graduate with a lot of work experience

West Allis, WI

acffq9@r.postjobfree.com - 414-***-****

* Self-motivated, goal-orientated and open-minded individual with more than 5 years of leadership experience

within the construction field; extensive experience showing commitment to ensuring the customer is the top

priority during every interaction

* Excels when completing challenging tasks; strong written and oral communication skills are used when

interacting with customers, associates and management

* Dependable and executes responsibilities with little or no supervision; prioritizes tasks to ensure customer

needs are met and exceeded in a timely manner

* Experience with MS Word, Excel, PowerPoint and Outlook

WORK EXPERIENCE

Maintenance Technician

Garden Terrace Apartments - Milwaukee, WI - May 2012 to Present

Responsibilities

My duties consist of maintaining the property. Which includes plumbing, electrical, dry wall, painting and the

installation of flooring. I also had daily contact with tenants in regards to any question or concern they had

Accomplishments

My accomplishments happen on a daily basis. Every time I troubleshoot a problem or fix a problem or just

helping a co-worker with their problems.

Skills Used

I demonstrated a variety of skills. From my ability to fix things to troubleshoot issues at hand and my patience

with the tenants.

Business Internship

Associated Springs - Milwaukee, WI - May 2013

Assisted with various data entry projects utilizing MS Word and MS Excel

* Converted paper file documents into electric file documents

* Shadowed Accounts Receivable and Quality Control department

* Created filing systems for Purchase Orders and Quotes

Owner

JC Flooring Specialists - Milwaukee, WI - February 2006 to April 2012

Subcontractor for various flooring installation companies

* Visit sites; read blueprints and measure room dimensions for material estimates; order materials when

necessary

* Install all types of flooring according to customer needs and requests

* Prepare and send invoices to customers; apply payments to accounts; reconcile books

* Maintain inventory of supplies and product

* Provide high-quality, personalized, and professional customer service to ensure repeat business with every

customer and contractor

* Supervise installation crew of one to ten individuals

owner installer

Floor Coverer - Milwaukee, WI - 2004 to 2006

Installed a wide-range of floor types for customers

* Carefully followed blueprints to ensure customer expectations were met and exceeded

* Ensured job was complete prior to deadline

* Supervised a crew of installers ranging from two to three individuals

EDUCATION

Associate in Business

Bryant & Stratton College - Wauwatosa, WI

April 2013

SKILLS

Customer Service and Business

ADDITIONAL INFORMATION

I Finished a four year apprenticeship program at the Southeastern Wisconsin Carpenters Training Facilities

in turn I became a journeyman Flooring technician.



Contact this candidate