Norm Green

*** *. ***** **., ***. ***

Philadelphia, PA 19119

215-***-****

acffq3@r.postjobfree.com

KEY POINTS:

. 9 years experience as an Adult Learning Services Coordinator, Project

and Production Manager.

. Experience working in higher education with personnel, instructors,

and students.

. Successfully managed both fee for service productions and grant funded

projects.

. Highly organized with the ability to multi-task and handle numerous

projects at once.

. Assisted various levels of management, handling all office

administrative responsibilities.

. Event planning and coordinating experience for large productions and

educational conferences.

. Customer/Client Relations experience using my first class verbal and

written skills.

. Experience with the complete Microsoft Office Suite as well as

database and accounting software systems.

. Taken various training courses and sessions to increase my efficiency

and office management capabilities.

EMPLOYMENT HISTORY:

Manager of Client Relations, Online Student and Instructor Support, Vendor

Relations

CollegeAnywhere, Inc, June 2009 - Present, Supervisor: John Kahler

-Set up and manage new and participating school accounts for each academic

semester, create student and faculty log in accounts for access to CA, set

up access and permission rights to individual online streamed programs

and/or video libraries supplied by CollegeAnywhere, provide online

technical support for students and faculty using the service, monitor

incoming email, answer inquiries about CA services and forward other

incoming communications to other CA staff as needed, assist in training and

scheduling/coordinating online or in-person demos for those interested in

CA Services, handle accounts payable for schools using CA services (using

Quickbooks),work with video producers and vendors to get licensing rights

for our clients and obtain new updated video programs to be streamed,

assist in digitizing of new video material to be added to the CA Streaming

Library, gather enrollment information from our schools to ensure payments

to our producer partners, participate in CA Board Meetings taking minutes

and reporting on CA support and client issues/information, assist in the

creation of marketing materials, other duties as needed or assigned.

ALS Coordinator, Production Manager, Project Manager, Production Assistant

WHYY, Inc. July 2000 to May 2009; Supervisor: Susan Knoble.

-managed and oversaw the development of numerous fee for service/grant

driven projects and productions completed on time and under budget, behind

the scenes work that included planning and development, budgeting,

scheduling of studio time and staff, working with outside clients and grant

providers to ensure their needs and stay within requirements, handled

reports, billing, invoices, and marketing of projects as instructed by the

client or grant provisions, built relationships with outside organizations,

hired IC producers, voice over talent, assisted student and faculty for

various colleges using our Collegeanywhere online distance learning

services, maintained and scheduled WHYY's overnight Home College Course

schedule, arranged satellite feeds and coordinates for upcoming programs,

helped create marketing presentations, addressed customer/viewer inquiries

about programs, maintained multiple databases of information (Microsoft

Access and ACT 2000), planned and coordinated numerous on site events,

helped set up various forms of multimedia equipment for events, ordered

department supplies, helped maintain budget information for our annual

reports, processed purchase orders and invoices for payment, and assisted

my Executive Director in any and all things that she required.

EMPLOYMENT HISTORY (continued):

Global Logistics Traffic Coordinator, Customer Service Representative

BDP International, April 1998 to June 2000; Supervisor: Roy St. John.

-coordinated shipment of Dupont products over seas, consolidated numerous

orders for shipment to Japan, Australia, New Zealand, & Europe, provided

customer service for Dupont representatives, investigated problems with

shipments, assisted upper management in their daily duties, created and

maintained various reports using Microsoft Office/Windows Suite, full

account service management for clients seeking information on their

shipments and estimated arrivals, created reports and informational

findings on any and all issues that may cause shipment delays, reevaluated

and reassessed shipping plans to get the most efficient and quickest

shipping for customers.

Marketing Assistant, Office Administrator, Customer Service Representative.

Communication Test Design, January 1996 to February 1998; Supervisor:

Rodney J. Salley

-assisted in the creation /implementation of marketing strategies, inputted

& generated sales information for reports, monitored customer service call

center, researched problematic accounts, data entry, various duties using

MS Office software and multiple other office administrative duties.

EDUCATION:

Temple University, Philadelphia, PA.

School of Communications, School of Business Management

Bachelor of Arts May 1994

Focus: Mass Media Communications & Business Management/Administration

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