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Customer Service Manager

Location:
Jersey City, NJ
Posted:
August 17, 2014

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Resume:

Paul L. Loney

*** ******** *****

Cherry Hill New Jersey 08002

609-***-****

acffnc@r.postjobfree.com

Highly accomplished procurement and inventory specialist with an impressive record of accomplishments. Outstanding ability to adjust

purchases to maximize sales and profit while minimize inventory. Manage day -to-day operations, and emphasize on immediate and

long range goals. Attentive to sales and customer requirements while directing all facets of purchasing, inventory control, J IT

distribution, logistics, operations, and customer service. Establish strategic vendor/ supplier relationships to develop perf ormance based

low cost solutions and negotiations in win-win agreements.

CORE COMPETENCIES

Procurement Management Logistics Management Forecasting & Planning

Strategic Planning Cost Containment Vendor Sourcing & Analy sis

Process Improvements Inventory Management Staff Development & L eadership

Relationship Management Contract Negotiations Internal Product Tracking

Multi-Site Warehouse Location’s

PROFESSIONAL EXPERIENCE

February 2012 – Present

Concept Group Inc. West Berlin N.J. Materials Manager

Accountable for the coordination of all purchasing and production control activities associated with meeting production,

Shipping schedules in a timely and cost effective manner. Maintain total company inventory control, including component inventory,

WIP, off site inventory, and customer-supplied inventory. Develop and organize receiving and shipping functions, JIT deliveries, and

cost savings purchasing procedures.

Key Contributions:

Develop Excel spreadsheet to track inventory, WIP, against customer delivery requirements, etc. (MRP process)

Reduce inventory levels by 75 % with improved vendor delivery time

Reduced late deliveries from vendors by 93 %

Improved completed deliveries to customers by 86%

Implement new software package for purchasing, production, inventory control, and shipping

Summit Aviation Inc. Middletown De Purchasing/ Inventory Manager September 2010 - March 2011

Accountable for directing all purchasing and inventory control activity for FAA 145 Repair Station, including evaluation of department

requirements, update procurement procedures. Assess supply/ inventory options in order to determine best sourcing solutions t o

support various repair programs (military, government, and civilian) Maintain compliance with organizational standards and objectives.

Perform recruiting, train, develop and supervise a team of three (3) associates within the Parts Department. Develop MRP proc ess in

conjunction with production to maximize current inventory, parts on order, and shipping to improve delivery schedule and customer

service by forty percent (40%) within ninety (90) days. Develop vendor contacts regarding the procurement of raw material for initial

manufacturing process of aviation parts for military and government contracts.

Key Contributions:

Preparation of entire inventory for yearly physical and new software conversion from current AS400 to Corridor MRO aviation

software, completed ten (10) days prior to assigned completion date

Developed and implemented procedures for consolidating purchasing functions from various internal departments into a

centralized purchasing department.

Conversion of parts department current cardboard to polypropylene bin box’s, and develop new computerize d bin locations,

completed three (3) weeks prior to assigned completion date.

May 2007 – August 2010

Prime Design Inc. Blackwood N.J. Purchasing/ Inventory Manager

Accountable for planning, controlling and directing a ; purchasing and inventory control activities for Architectural, Cabinetry and

Millwork facility. Oversee dead stock reduction, develop inventory levels (, minimum, and maximum). Interact extensively with

customers, project managers, management, ensuring overall positive servic e and satisfaction levels. Work closely with facilities

Manager in purchasing supplies and services with vendors on building and grounds maintenance. Institute basic MRP spreadsheet

to reduce inventory and improve delivery schedule of custom made cabinetr y products to customers. Develop training process for

receiving clerk to improve accuracy and inspection process for all inbound shipments of material and supplies.

Key Contributions:

Reduce overall material inventory by $289,000.00 within first eight months and establish overall company lean cost reduction

program thru current and new vendors.

Develop current and new vendors to reduce transit time, JIT deliveries to meet production, cu stomer delivery requirements.

Reduce overall logistics cost by 20% 1st year, and 8% following two (2) years.

Increase overall revenue by $1.3 million first year, $1.9 million 2 nd year, and $750,000.00 thru designing effective inventory

control

August 2005 – May 2007

Interocean American Shipping Inc. Voorhees N.J. Purchasing Agent

Contracted by Manpower Professional Services for six (6) months in support of Hurricane Katrina, for relief of various ships activated

from dry dock or previous operational status as directed by FEMA and MARAD. Directly accountable for all contractual activity

involved with procurement of services, equipment, tools, parts, repairs, perishable and nonperishable supplies per FFP,

FAR, and DFARS regulations. Contract extended to oversee additional ships assign to company for various government projects.

Key Contributions:

Over 90% of service work completed within allocated time assigned for completion, and under budget.

Developed new vendors/ suppliers as required with overall service level at 95%

Reduced transportation cost by establishing corporate account with small package carriers (Federal Express,

UPS, and DHL) improving delivery schedules and overall cost.

KEYSTONE HELICOPTER CORP. COATESVILLE, PA. PURCHASING/ INVENTORY MANAGER

M AY 2000 – JUNE 2005

Accountable for directing all purchasing and inventory control activity for FAA 145 Repair Station, Rolls Royce 250 Engine Re pair

Center for military, local state government, and international customers. Developed and maintained a four (4) year advanced Open

Order System with Avail/ Rolls Royce on new replacement engine parts. A member of the IT team to resolve software problems, and in

researching, selecting, and training on new MRO aviation software program. Reduced new parts inventory and increased cash flow

level each year with JIT deliveries. Responsible for recruiting, training, and supervise a team of four (4) associates. Direc tly accountable

for all air, land and sea logistics (domestic and international) of all parts, helicopter engines and components. Directly responsible for

sourcing a moving company to relocate Engine Division from West Chester to Coatesville, Pennsylvania under budget and minimal

production downtime. Developed vendor contacts for production of various aircraft parts for both engine, refurbish and custom interiors

of helicopter applications (medevac, local law enforcement, and international accounts)

Key Contributions:

Inventory Reduction from $3.9 million to $2.8 million while business increased by 18.8% for 2001

Inventory reduction from $2.8 million to $1.7 million, with eight (8) months of $1 million in production sales for 2002. (Company

record)

Inventory reduction from $1.7 million to $1.1 million while business increased by 14.2% for 2003

Inventory reduction from $1.1 million to $850,000 while business increased by 12.6% for 2004

Developed transportation tracking system reflecting cost savings on a yearly basis averaging 12% - 15% while improving

customer service delivery schedule (inbound and outbound).

Additional Employment History:

Loman Garrett Inc. Greensboro, North Carolina Purchasing/ Inventory Manager 1993 - 2000

CMS Management Company Inc. Livingston, New Jersey Purchasing/ Inventory Consulting Manager 1990- 1993

Subaru of America Inc. Cherry Hill, New Jersey Distribution/ Operations/ Sales/ Service Management 1977 - 1990

EDUCATIONAL/ PERSONAL

BA Political Science/ Business Admin

Glassboro State College

U.S. Army….Military Intelligence

Americal Division & USARPAC



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